5 star doctors and office staff BUT...
Billing is a nightmare. Every single time I take my children for a well visit (which is covered 100% by my insurance), I am billed for the full cost of the visit. When I call the billing department, I am told it is my insurance provider's fault. The first few times this happened, I spent HOURS on hold/phone calls with customer service at COPC and my insurance company. In the end, the cause of the problem has always been COPC and NOT my insurance company.
One time, it was because my primary care physician was on leave of absence and the doctor that saw my children wasn't approved by the insurance company to treat patients until the following day due to an office error. One time the issue was that the address for the well visit provided by the practice was an xray facility so the insurance company denied it as fraudulent because well visits do not occur there.
As I write this, I am on hold with my insurance company to find out what the problem is this time. When I called the billing department today, I was again told that the problem rested with the insurance company and that COPC could resubmit the claim but that it would most likely be rejected again. I asked if someone there could find what the problem is this time instead of me having to spend hours doing so and was told that they have done everything they can on their end.
This is really beyond frustrating because I would recommend the practice to anyone and everyone for the quality of care but the hassle of billing is a huge problem. Sadly, we may be leaving the practice due to it. Finding a new primary care for 4 children is just such a daunting task. I just wish they would get these issues fixed so we could stay! read more