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Poughkeepsie, NY

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Sleep Number

1.3 (6 reviews)
Open • 10:00 am - 9:30 pm

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Mattress Firm Poughkeepsie

Mattress Firm Poughkeepsie

3.2(25 reviews)
2.3 mi
•$$$

I was shopping for a new mattress about 2 months ago...I had intended on purchasing (upgrading from…read morea Queen to a Cali. King) just before the NY PAUSE order lockdown went into effect. In fact, my new king frame had just been delivered to my home about a week before the lockdown went into effect here in NY. There was one other customer in the store when I went in. When the salesman, Keith, approached me shortly after the customer had finalized her purchase, he was very helpful, knowledgeable and a real pleasure to deal with, a very good salesperson, unlike some of the awful ones I had the displeasure of interacting with over the years. I had a very good experience and gained a lot of valuable knowledge from Keith in order to help me make my purchase. I was not pressured at all, but made to feel very comfortable (no pun intended) while trying out all of the mattresses. I ended up purchasing a Simmons Beautyrest Black mattress which I've had for several weeks now and my husband and I are VERY happy with it. The delivery process was totally seamless, as well. NO complaints at all!

In store service was great especially with Debra. Problems started the delivery of the mattress…read morebeing so haphazard and they sent three guys who worked so fast that I wasn't able to see the mattress until they left. When making up the bed, I found a 3-4" hole in top of the mattress. I called for an exchange and when the replacement mattress came the delivery guys argued with me that their warehouse manager would not accept it back as he didn't have the paperwork....insane. They said we should just use bedding to cover up the hole! Debra and our salesperson, Lauren, had previously sent in all the documents to support picking up this mattress and replacing it. Finally, we got our replacement mattress and within 2 months it developed a large swale/dip and we went to the store and saw Debra and told her we were done with Mattress Firm and wanted a refund. The District Manager was there and he gave us a difficult time....first trying to charge a restocking fee and then trying to upgrade to another mattress. We were done. If it weren't for Debra, we would have been out of luck! In summary, the in store staff were great but the warehouse and return process is horrible. Never again.

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Mattress Firm Poughkeepsie
Mattress Firm Poughkeepsie
Mattress Firm Poughkeepsie

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Sleep Number - mattresses - Updated November 2026

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