9/2/25 - a few days earlier I received an email and a text that the technician would be here…read moreTuesday between 1 PM and 4 PM. There was a photo and that the technician's name was Brian. So, besides a truck with the company name on it, we knew what he looked like. He arrived a little bit after 12 noon. Fine with us. He could see that the stile was slightly apart from the legs. He took the chair apart and tried to see if the stiles were interchangeable. At that point, we noticed that the one stile had been cut at the wrong angle at the factory, To fit properly he tried to trim it to fit better. But, to be on the safe side, he didn't want to remove too much wood, as it might compromise the structural integrity of the chair. Because of the height of the chairs, knowing that people would be putting their feet on the stiles rather than the floor. To protect the finish on all the stiles, I added an L shaped protective corner within days of delivery. It's not the kind that can be removed, without damaging the finish. That Raymour & Flanigan, in an effort to please the customer; even though the warranty expired, sent out a technician to correct something that should've been brought to their attention earlier. Raymour and Flanagan graciously provided this house call at no charge. That says a great deal about the Company's integrity, and customer service. I would definitely recommend anyone who is looking for furniture to go to Raymour & Flanigan. After we took delivery, in February 2020, we noticed defects a few days later. We took photos and showed them to our sales person at the Store. They sent technicians to see if they could correct it at the time they couldn't.

I am very pleased with the experience I had at R&F in Poughkeepsie…read more Every aspect of customer service was professional and positive, from the people who field phone calls, to a manager, to the delivery staff, and to Allen, the wonderful salesman. He kept me informed all through the process and even checked in after my furniture was delivered. Mission accomplished because I love my sectional sofa. It's sturdy, well-made, the fabric seems durable, and it's comfortable. (Bonus: the throw pillows are feather, and have removable/cleanable covers.

I walked in looking for an affordable couch I could buy that day and take home, and Moe helped me…read morefind one that reclined and had a pull down middle for drinks. Very nice salesman - no pressure. Showed me some options in the warehouse behind his store, which is where I found what I bought. He gave me a good price and let me borrow a strap to tie the box down in our pick up. I recommend him and his store.

The salesman (Moe) was very helpful. Took his time to explain the inventory and was very…read moreknowledgeable and inviting.

I bought a solid cherry Amish bed and mule chest. The quality and workmanship is superb. The…read moredrawers are finished and silky smooth and the drawers are deep and actually hold a lot of clothes. I have had this for over 10 years and have been able to find only one other kind of furniture that even compares , which is some of the Danish teak. The drawers are full extension and get a lot of use and still are like new. You could open them with your pinky finger. I went to West Elm store just to satisfy myself that it would be worth a purchase and even though the items are pretty, they cannot come close to the quality of this Amish made furniture - not even a little close, so now I do not feel bad that Im not getting any of it.

My husband and I went shopping for a new sectional in January to replace our then-current budget…read moreAshley model purchased nearly 8 years ago. We were looking for higher quality furniture and preferred to shop locally, and after checking another locally owned store, along with a chain store, we went to Millspaugh based on a few recommendations. The store is well arranged and spacious, but not overwhelming, making it easy to shop. Overall, we had a great experience. Because I was not overwhelmed with different models and manufacturers, each with their own fabrics, it was easier to try the few sectionals to decide which fit our budget and comfort level. If you want to have 20 options to choose from, this is not the store for you. We found a style that we liked based on comfort/and appearance, and worked to customize the pieces exactly the way we wanted. We did have a variety of fabrics to choose from, and the fabric that we liked on our initial visit to the store could not be found again on our follow up visit. We felt confident picking a different fabric. The salespeople are not at all pushy, and were helpful during the entire process. The owner greeted us the first time we visited the store and we browsed until someone came over to help us. They show you a sample construction of the frame and explain how the frames are manufactured, which is important and is a determining factor in the price. Overall, we had a really positive shopping and delivery experience, and although we spent more than planned based on the couch and fabric we chose, we considered it an investment and were really pleased when the sectional arrived. They estimated 10 to 12 weeks for delivery and we had it in about 8 weeks. They called a week ahead to schedule the delivery, and although the delivery people showed up about a half an hour ahead of schedule on the actual day, the entire delivery process was great as well. We were very happy with our total experience and decided to add a protection plan since we have a 6 year old. We don't anticipate having to replace the sectional any time in the next 15 years and feel confident that we bought a quality piece that will last.

First time buying from Bob's. Very reasonable and quality furniture. Great payment plan. The staff…read moreis very friendly

I paid extra to have the items put together upon delivery. Since I wasn't home during the delivery…read more(someone else was) the delivery guys dropped off item and left. When I called the store and complained about them not putting together my items, they told me someone signed for the delivery and they would not send them back or refund my money I paid to have it put together. I'll never make another purchase from this place or any other Bobs and I suggest you do the same.

they advertise it as a 36 inch dresser and when I went to pick it up, it was 31 inch contacted the…read moremanager there she didn't care. Careful on buying anything from this place you might end up with what happened to me so sad they say it's a reputable company. No it's not nobody cares about if you get the wrong product.

Best service I have recieved from a furniture store…read more 2/1 at 2pm Ordered Furniture 2/1 at 6pm Furniture was Delivered Better yet, they didn't charge me for tax or for delivery! Mike was a great guy to deal with and highly recommend this company for your Furniture/Mattress needs

This is great place to find odds and ends and a pleasant staff. I needed a few things for a trade…read moreshow but didn't want to spend an arm and a leg. I found eight simple black picture frame frames for $.25 each that will hold information perfectly. Value: excellent A few other odds and ends for my office, in and out in 20 minutes. There was not much inventory. I'm wondering if people are not donating or if I just hit them at the wrong time Either way, part of the fun of this shop is you just never know what you will find.

We made this stop to see what was offered. The main selections include furniture, home goods,…read moreappliances, decor, hardware, and more. Many of the items are new and even used. Each section has plenty to choose from, and most caught my eye. I came across a lot of cool, unique, used items. There's no doubt that someone will spend a lot of time. The store is in good shape and well stocked, although some areas could be tidier. There were also enough workers on the floor. Donations are a big deal here, as they go towards a great cause. The website provides more details. All I can say is that it's wonderful what they do. To close, take advantage of the great deals.

excellent place the products are top shelf. The customer service is excellent delivery is…read moreexceptional. Excellent value the owners will work with you. this is the place to go to get your hands down.pf 4-7-26

We just purchased a mattress and box spring at their moving sale. I am extremely pleased with the…read moremattress as well as customer service at the store. They were so helpful in helping us pick the best mattress for comfort as well as our price point. The gentlemen who delivered the mattress were both professional and personable. It pays to support and shop local business and I will definitely shop there for any future furniture.

Great products., even during these product shortages! Great…read moresales staff...they listened and responded!! Great delivery service!!

Do NOT shop here!! What a rip off. Spent over $3,000 on a sectional. Had the couch for 3 days and…read moresat on it for one hour max. The cushions are sucken in after 1 hour. SCAM!!!!!! I would give negative stars if I could.

I bought a fragile dragon statue here a few weeks ago. I asked the checkout woman to wrap it for…read moreme. She scoffed at me and said "seriously?" Yeah, I don't want it to get dinked, scratched or cracked while it's in my cart going out the door on the bumpy pavement nor while on the way home in my car. All you had to do was put a few pieces of paper down and quietly lay the statue down and gently flip it to wrap it. No scoffing necessary. Needs better customer service checkout people. Love the store otherwise but there's no need for such rudeness. It's a simple, normal request to wrap a fragile item. It should be standard, I shouldn't have even had to ask her to do it. By default, we use to wrap any fragile item when I worked retail for many years, and I'm only in my early 30s.

The connection between TJMaxx and Home Goods has been a thing for a number of years, and the new…read morelocation which sits here for a couple of years now. I really like the layout of the store, with each department looking pretty tidy and kept up. For the most part, it's pretty easy to navigate the store where everything is, and also the staff does a great job of keeping it all organized. The aisles are wide enough which makes it easy to pass, leaving no frustration on my end. The store seems to be fully staffed in pretty much every aisle, and also most of the time, a greater at both of the entrances.

One of a few Home furnishing stores left with any kind of selection…read more The staff is helpful and know what's in their department. The prices are reasonable. There's a wide selection of merchandise in a particular department. They have bedding and kitchen tables. Check out is painlesss.

The staff here is very accommodating and professional. That's why the score ranked at a four…read more Selection this time around was a little sparse with Halloween taking Front stage. Let me get through summer please before you start pushing Halloween on me. At the very least, if you're going to push the next holiday, offer deep discounts, and incentives to come in and buy those things. I'm still shopping for summer and seeing Halloween may be a little down in the dumps to be honest. We're not even at Labor Day yet. On the other hand, I did find what I needed, which was a large planter for my front steps. It had some damage to it so they did offer me a discount which I appreciated. That actually sealed the deal because the damage could be placed to the back and out of sight.