My family and I began our search for a new couch at Ashley. The first time we went we met Martha. She listened to our requirements and made some suggestions. She then allowed us the space and time to search the store on our own. When we went back to order the couch Martha set up an appointment time with us. During this time she went over the various options we had. When we had concerns regarding the price Martha and Conor the manager worked with us to find an option that worked best! we love the couch and our experience was great. read more

Do NOT shop here!! What a rip off. Spent over $3,000 on a sectional. Had the couch for 3 days and sat on it for one hour max. The cushions are sucken in after 1 hour. SCAM!!!!!! I would give negative stars if I could. read more

Ashley Store + Outlet - Couch is 3 days old and sat in this spot gor less than an hour. How are you charging over $3000 for this crap? - Furniture Stores Near Me - Poughkeepsie, New York

Ashley Furniture lost a customer in me. There were issues from the on set. We were charged for items we didn't ask for, our refund was not processed when the sales person said it was, the furniture we did receive was broken and the wrong color, customer service would not provide a redelivery date or connect me to the store of origin. The salesperson (who gave me his number and said to text him if ANY issues arise and that he was 10x faster than customer service) did not clarify anything about redelivery in a clear and timely manner. This led me to needing to go BACK to the store in person to get my issues sorted; which they didn't sort anything. I ultimately cancelled my order when the salesperson and manager couldn't get their info straight. No one seemed interested in retaining me as a customer and provided no satisfaction. They also didn't seem to think having to get a babysitter to go back to the store to get answers was a big deal. I will NEVER buy from them again and I warn everyone to just go across the street to the competing stores. They are a much tighter and professional ship. read more

Ask for Del if you're going to the main store. Lots of experience, friendly, and helpful. My daughter and I have been looking for a sofa to replace our leather one for years. This was a year it happened. Thanks Dale. read more

I bought an electric recliner there one and a half years ago along with 5 Star service warranty. My chair, electronics broke and the chair does not work now. Ashley and the 5 Star service warranty were unable to help me now I am stuck with a chair that doesn't work garbage., this is a warning to any shoppers that shop there beware! read more

If I can give them 0 stars I would. the manager jonathon is awful. Do not shop here. They are liars and have awful customer service. I ordered a couch in August and they told me 3 weeks for delivery. It is now the end of October and still no couch. Taking my money was easy for them but trying to get help and answers is difficult. It was supposed to be delivered today. My husband took off work and this morning they told us they were not coming only after calling and texting them. They were not reaching out to me to let me know it was canceled. No delivery date in sight and they do not see anything wrong. Go to Bob's at least they have good customer service and people that answer. read more

Great products., even during these product shortages! Great sales staff...they listened and responded!! Great delivery service!! read more

Highly recommend having Yvonne help you out with anything she is the sweetest person on earth, she shows you what you have in mind how things work goes in depth shes the best! I was looking to revamp my bedroom, and my boyfriend and our friend came, and boys will touch and sit on everything she was hysterical with them!!! Us 3 are coming back soon to get our new bedding with her! read more

After a year of searching for a table o finally found one at Ashley's. Although pricey the quality was well worth it. Solid wood and nice solid chairs. Sales person was also very accommodating. Nicholas Rodriguez thank you for a great experience! First time purchase with Ashley. Ps. I bought the table and 10 chairs the sales person told me I might have to wait a few weeks for the chairs. Table was delivered within a week with all the chair. read more

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"Holy Butthole Batman!" What can I say about Ashley's other than I have very mixed feelings about my overall experience. I was looking for some dressers for the new apartment and while I could not purchase anything on my initial visit I did try to be thoughtful of the associate who helped us on our first visit asking for him on our subsequent visit. Only thing is when I asked for the original sales associate I felt indifferent like we were bothering the guy when we asked for him. I simply wanted to respect the time he spent with us on our first visit and have him earn his commission (which I completely assume that's how they make money). Creepy sales associate experience aside I'm happy with my furniture purchase. Sales associates follow nearby in case you have any questions. I never felt pressured to buy anything in particular but they were always within eyeshot in the event we had any questions. Delivery was a very smooth process, although I did get a lot of "confirmation" calls where I had to press "1" to confirm my delivery. I felt like Ashley's was hoping I didn't answer my phone so that IF they didn't show up they could blame me for not confirming delivery. So having me re-confirm several times after I already confirmed more than 3 times was annoying. The very best part of the experience was the delivery guys. Delivery guys were super nice and despite their hectic delivery schedule were very patient & really kind with my smoking hot girlfriend helping her place our furniture. LOL! read more

If I could leave negative stars, I would. We purchased our items on May 1st from Sheronica in the outlet- we paid for these items in full (did not finance) and explained we were moving into a new apartment 6/1 and would like to have the items delivered there. We were repeatedly reassured booking a month in advance was more than sufficient time to get the items delivered on the day we wanted. Fast forward 3 weeks and 5 phone calls later. We have been told their computer system does not allow them to book delivery more than 2 weeks in advance- so we have to repeatedly call back to see "if" they can deliver to us. Then we are told they only deliver to our area 2x a week and GO FIGURE those 2 days are already full. After demanding a refund we finally speak with an "operations manager" who assures us she will do her best to get our items delivered wed 6/2 [NOTE- we were offered delivery 5/26 twice but had to decline as we would not have the keys to the new apartment yet... but remember this date as it's referenced later] Today we get a call saying "not all of the items are available in the warehouse- we are hoping they arrive by 6/9- then we can arrange delivery". WTF?! So, everything was in the warehouse when u offered delivery 5/26 but now those items have magically disappeared?! Customer service is beyond incompetent and this entire experience has been a disaster. We are now waiting for yet another call back from a "manager". Perhaps we will get our furniture by 2022? read more

If you shop here, don't have your furniture delivered. The delivery guys destroyed my door frame while they clumsily shoved my new couch into the room. I'm pretty sure there was previously furniture in that room, so no excuses for a bad job. I was told to send pictures to their claims department. A week later, still no response. read more

Ihave to say this ,this is not the first time we have tried to reach customer service or a manager at the Poughkeepsie store and nobody answers the phone.We received a phone call from Ashleys telling us that our furniture was ready for delivery that someone will be texting me a time and date.When i received that text i confirmed the date and time. The day of delivery came and not a single phone telling us Why they coud not deliver that day, so I called the manager and his comment to us was,THATS NOT MY DEPT.Iasked for a refund for delivery he told me he needed to check with corporate, Well as this story goes on and on, it has been weeks that I have not heard from the store manager or anyone. Very poor customer service Time is money read more

My experience with Ashley HomeStore in Poughkeepsie was excellent. Brian is the best!!

Worst customer service. Received table that had consealed scratch across the top. Ashley wanted me to take their damaged item at my expense somewhere to donate it before they would send me a replacement. I have never in my life experienced such poor customer service. Run away do not buy anything from Ashley. They do NOT stand behind the merchandise that they sell. read more

At the store, Colin was patient and attentive. He gave me time and space to think it through, and then I chickened out and left without the purchase. He recognized me upon my return a week later and again was patient and attentive. He sat with me on all of the sofas I was considering, and took his time talking through pros and cons. Ultimately, I think we made a great choice! The two delivery men were prompt; they arrived at the beginning of the appointed time window ready to go with the sofa. It was more difficult than we anticipated getting it into the elevator and then again into the apartment itself, but they were adaptable, helpful, and efficient. Thanks! read more

Poughkeepsie store. Bought a soda sleeper, and side chair along with artwork and extended warranty. Paid in full. Went home , noticed they made almost a $700 mistake so went back and was refunded. Was supposed to get delivery next and get a text from Meghan saying my sleeper was sold because I didn't take delivery. I was never called or notified that I had to take delivery sooner than discussed date. And, why are selling furniture that I paid for. Waiting for refund from Saturday. Assistant manager was rude and abrupt like I was at fault. Salesman Meghan didn't even have the decency to apologize. Poughkeepsie store is very shady. I bought items from there over the years. Will never go in that store again... unless my refund isn't in my bank by tomorrow. And save the I'm sorry company line response. Fix your company. There's more bad reviews than good!!! Zero stars!! read more

Comfortable power lift recliner. Built with wide seat and tall backrest. Really quiet motor. 5 year equipment warranty attractive.

I am a customer of an Ashley Furniture Store in Poughkeepsie NY. I had a sofa and loveseat delivered in my home on 9/22/21. After 2 weeks there was a severe problem happening with the sofa's arm bolster both internally and externally . Having only had it for 2 weeks I thought your company would apologize and switch out the defective sofa for a new one. Instead I've gotten nothing but run around, a service visit that wasn't followed up on, and promises for other things which will only further inconvenience me. read more

I just purchased a new dining room set from Raymor and Flanagan. Great quality, price and value. Unlike that crap that Ashley home center dishes out. Amazing how they could still be in business, I keep hearing from other customers in regards to their disappointment with their business model and quality. read more

Ashley Store + Outlet - Furniture Stores Near Me - Poughkeepsie, New York

Our salesman Jason, was awesome. Friendly, helpful & knowledgeable. Our furniture was delivered one week earlier then the original date, so that was another plus & the delivery was on time, kept me informed of time frame and was professional. read more

Lousy customer service nobody calls you back nobody gives you updates they tell you deliveries going to be on this date and a month later still waiting for it because no one told me that it was a nightstand that wasn't available when I purchased it they told me everything was available I'll never buy anything from them again Going for a refund today read more

I love my new bed! My shopping experience from the beginning to the end was great! The delivery was on time and quick with set up! Thank you! read more

DO NOT place any items on hold with Ashley furniture. I was thinking about buying a bed back in November-the employee who was helping me, Brian Squillace, told me I could hold the bed with a $100 charge on my credit card which would be fully refunded if I canceled. After 4 days I decided not to buy the bed and was assured that I would be credited the $100 back. A few weeks later I received a bill for $100 on an Ashley Credit card. I was never told that they were opening a credit card in my name. I have started a dispute and have been told THREE times by Brian that it was handled, but here we are in mid February and it is still not resolved. The credit card company is waiting to hear back from Ashley furniture. read more

Needed a dresser set for my teenager and they had what I was looking for. I purchased a chest and two nightstands from their outlet next door. Delivery was fast I liked the fact the the dressers were already put together. Only thing the delivery guy had to do was bring items to the room and install the knobs. read more

Ashley Store + Outlet - Nightstand - Furniture Stores Near Me - Poughkeepsie, New York

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Ashley furniture will soon be out of business if they don't pay attention to customer service after the sale. They have yet to send us a missing pillow and send someone out to repair torn hidden fabric in our new sofa that was literally just delivered and had not been sat on yet. We even purchased a good for nothing warranty. Better off buying used furniture from 2nd hand store . Buyers beware!!!!! They'll never make good on promises and they'll never get referrals from me. It's been over a year now and several attempts have been made to rectify and still no response! Horrible company! read more

Ashley Store + Outlet - That's the pillow! - Furniture Stores Near Me - Poughkeepsie, New York

Placed an order in the Poughkeepsie store 5 weeks ago for a couch/love seat set that was due to be delivered tomorrow (Aug 22nd). Delivery was CONFIRMED by Ashley 2 days ago, now today suddenly half the order is out of stock with an estimated delivery date sometime in October. Worst part is that I got rid of my couch in preparation for the delivery so now I'm SOL with no furniture in my living room. Spend your money elsewhere. 0 stars should be an option read more

I have never bought anything here but I do admire their merchandise. A bit too pricy for me. read more

Ashley Store + Outlet - Chair and a half (with my swatch over their pillow for a color match) - Furniture Stores Near Me - Poughkeepsie, New York

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Friendly staff did not push the sale, listened to all my needs and wants. Delivery guys were respectful and cordial and quick.

WORST EXPERIENCE EVER ! I WILL NEVER SHOP THERE EVER AGAIN! I am recently made a purchase and Ashley's furniture for a brand new king mattress and a baseboard for my mattress. This was a Christmas present for myself and my husband. Unfortunately this purchase I made was my worst purchase ever and my last. I have purchased many of times with Ashley's furniture. And I've never had a problem with my purchases. I was introduced to the sale rep Bill Smith and his supervisor Mike they both seem nice and sweet and honest I thought. But when it came down to the final sale Bill Smith and his supervisor Mike was trying to sell me something that I couldn't afford. It was a purchase of $7000. I told them I couldn't afford that and then they came around and lowered the price to about $5000. When I saw the second prize I said that's better so I signed and agreed for this purchase of $5000. I should've gotten the hint and not signed anything and said forget about the deal. But I didn't and I trusted the sales rep Bill and Mike thinking that they were going to do right by me. They didn't. First the price and than came the delivery of my bed. My mattress arrived but then the baseboard was incorrect so I had to return it and then it was re-delivered again and it was incorrect again the same type of baseboard You're gonna have to return it again. I had to wait to the third delivery to get the correct baseboard. Throughout all these deliveries in my wildest dreams did I everything that I will be sleeping on the floor during the holidays. Neither my husband nor myself needed to endure this humiliation for a week. Now came the price again. So today I decided to go into my account to see when was my first payment due. When I say my balance my price was incorrect of my purchase. I agree to one price and the increased it to another. I went over to Ashley's to try to fix the situation and to correct the price. But the sales rep was just showing me or telling me what he thought he sold me. Yes I did sign some papers and I signed for the correct amount I agreed in. But nothing was fixed. Only arguing back-and-forth and who was right or who was wrong or what was signed. I advise you all as Consumers to make sure what's your final prices before you walk out that door. Because what was said to me was incorrect now I have to pay for it. I sincerely have to say this is been the WORST EXPERIENCE in my life when it comes to purchasing an item from my house. - I will absolutely never ever recommend Bill Smith & Mike the sales rep & Ashley's furniture to anybody. - I will never shop there Ever again. This has been the worst experience in my life and Ashley nor the sales rep did anything for me and my husband to amend this situation of ours. Not even a sincere apology. Because of this makes me think that they're only out for the money or the commission as sales reps do. I recommend to shop somewhere else like Raymour and Flanigan or Bob's furniture. Weeks later after my purchase with Ashley's furniture. I decided to shop at Bob's furniture. I needed to Shop for another mattress. Because of the negligence of my delivery by Ashley furniture I went to Bob's furniture. And now because of there increases in there prices without justification and Not rectify the problem of correcting the price from here on I will shop at Bob's or Raymour and Flanigan. This was the icing on the cake for me. I don't like to be misled would lied to. Shopping at Bob's furniture was the best thing I ever did. And honestly was simple and straightforward forward. They told me the price I agree with the price I signed after the price and that was it I was happy customer. When it came to my delivery of my mattress they told me when and where and it was done. No problems and no disappointments. 5 Stars for Bobs furniture. read more

I will never buy from Ashley Furniture again, I purchased a loveseat and sofa. When it was delivered the delivery men slashed the back of the sofa with the box cutter (they did not tell me), I didn't notice until they left and I called right away, their ridiculous NJ number that makes you hold forever and then hangs up on you (5 times). I've emailed pictures after I finally got through to someone as indicated and I've been waiting for 5 days now and not a call, not an email. I need my sofa replaced not repaired, I hadn't even sat on the damn thing and it was already damaged by their delivery men! read more

Ashley Store + Outlet - Furniture Stores Near Me - Poughkeepsie, New York

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Rodney is the best sales man! I came in to "window shop" but he's just good. He made us try the bed and pillows to find out right fit. Showed and recommended amazing products. I left with 1 thing but I will be back. read more

TL;DR - Selection of furniture is great and the initial customer service experience is pleasant. However, much of it was "overpromising and underdelivering." Delivery service experience was unsatisfactory. Visited the store in the last week of June, and had an initially pleasant experience with one of the floor agents. The agent did a good job of helping me find a couch that fit the specifications that I had asked for, within an appropriate price range. The selection of furniture at the store was top notch, especially with the "outlet" attachment. No issues at all at this point. However, many things the agent had told me later turned out to be inaccurate. In conversation, the agent assured me that the delivery of couch would only a couple of weeks, even though on the actual order form the delivery date was written for July 31st (more than one month). The agent informed me that Ashley had recently conducted a system update which caused disruptions in the scheduling system, but that the delivery should still occur within a couple of weeks. This was not the case - I received no contact from Ashley's delivery team until July 28th. The agent also told me to text him on his cell about a separate furniture question, and assured me he would get back to me as soon as possible. One month and many texts later, I am no closer to getting the answer to this question. Additionally, the agent had pitched that the delivery service would be convenient, and that it would occur at a timeframe of my choosing. Perhaps I misinterprete, but this was far from the actual case. Ashley furniture sent me an email 3 days out from the delivery, and essentially mandated that by confirming my availability, I was agreeing to have someone at my residence to pick up the order at the time they would give me. They didn't tell me my actual 4 hour delivery window until the day prior, and I was not given any options to change the timeframe without paying delivery penalty. I agreed to the given window of 9:45 am to 1:45 pm, and correspondingly adjusted my schedule. The morning of the delivery, I was having breakfast with a friend when at 9am and I saw a voicemail from Ashley furniture telling me that the delivery team was already outside, and that if I didn't let them in within 15 minutes I would have to pay the penalty and reschedule. I had planned my breakfast to end in time for me to be home by 9:20am (25 minutes earlier than the given window ) in order to receive this order. Customer service called me again at 9:10 to say that if I didn't accept the order within 2 minutes, I would have to reschedule. Appalled, I noted that my delivery window was supposed to have started at 9:45am, and how it was that Ashley can fault me for not being present outside of the agreed upon time. The customer service rep on the phone checked my claims and agreed that I was not at fault, and instructed the delivery team to return to my residence at 9:45am. This was fine, but I was upset that I would be threatened to be charged a delivery penalty for doing nothing wrong. The delivery team failed to bring the correct legs for the ottoman portion of my couch, and instead used "improvised legs" for install. They literally just screwed into the side of these wooden legs without any pilot holes, and chipped some of the surrounding wood in the process. Even worse, a couple of the feet were not screwed on securely, and they spin and rotate out of position. The team did not mention anything about the mis fitting legs until I directly asked them about it, and after one or two attempts at trying to dodge the subject, they finally acknowledged that they used "improvised legs" and that I had the option to file a claim to have the actual legs delivered and installed. After paying $120+ for the delivery charge, I think the customer deserves better. I called the customer service line to file this claim, and it took about an hour and a half before I finally got what I needed. I spent about 35 minutes on hold on my first call attempt, only to talk with an agent for 5 minutes before the call was dropped while I was put back on hold. Bottom line: great product line, but disappointing service. Anything that sounds too good is probably not true. Anything that could possibly go wrong, probably will. Would not recommend again. read more

Ashley Store + Outlet - One of the "improvised legs." You can see the screws having been drilled in without proper pilot holes. - Furniture Stores Near Me - Poughkeepsie, New York

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Absolutely horrible experience and customer care. Similar to what others were saying, my fiance and I purchased a couch back in early February of this year and they guaranteed delivery by end of March at the latest. Our paperwork also "promised" delivery by no later than April 23rd, 2021. When it didn't come in March, we called and they said the salesman lied and it should be delivered end of April at the latest. When it didn't come again, we called at the end of April and they told us that it would be delivered by May 12th at the latest. It is May 17th now and we called again, they said June to July now. In addition to all of this, they wouldn't help my fiance without her using my name to get on the chat helper or on a phone call. For whatever reason they would only assist me, a man. By far the worst experience we've had so far. Save yourself and your money and purchase your furniture elsewhere. We will not be returning. read more

Me and my wife bought a bunch of pieces from Ashley furniture 2 dresser sets, a bed set and some chairs and we were told when purchased that it would be delayed about a month. We've been paying for this stuff since then and 6 months later my son still doesn't have his bed. They finally call me to say it's being delivered and day of delivery the truck driver tells me he doesn't have the parts to build the bed. I wouldn't recommend this store to my worst enemy. We will never be using them again. read more

A Mother's Day Ride... We decided to check out Ashley's to see if they had any sleeper couches that we might be interested in. At the door we were greeted by Giovanni who immediately asked if we wanted a wheelchair for my 88 year old Mom. She said YES that would be great and before we knew it, he whispered something in her ear and I hear another YES and off they went. Not that buying a sofa sleeper should involve squeals of laughter from an 88 year old woman, but indeed it did. Giovanni took us (per request) to the clearance section first of the sleeper sofas and we saw a beautiful blue leather one that we loved. He opened it up and I looked him up and down and asked his weight (lol he answered honestly) and then I asked him to lay down on the couch and describe what it feels like. He was SO honest in saying he felt the bar and we talked about options we could do for this. Listen, it wasn't the end of the world as it's an occasional sleeping space , we totally appreciated his honesty. We decided on the couch and then asked Mom, what do you want to see and she said a new dining table. Just a note, when you reach a certain age, raised (stools) chairs are easier to get up and down on and off -- that's why you see raised chairs in many doctors offices. We found her a cute pub table with four chairs but she was having trouble moving her body and so, we found a similar chair that swivels -- This is going to make all the difference in her life. The rest of the process (who likes paperwork?) went seamless. Natalie worked with us on payment arrangements, delivery, etc and she was an absolute delight. While Giovanni and Natalie were doing their magic, making sure our order and delivery was handled properly, I had the opportunity to meet Shawnae who answered a few of my questions and got water for us. Of course I had to ask for Mike (Senior Store Manager) as I wanted him to know personally how great his team was. Honestly, if it wasn't for Giovanni and how kind he was (simple kindness goes a long way) and his playfulness with my Mom and his knowledge of the furniture he is selling, we never ever ever would have made the purchase at that moment. I am not generally an impulsive shopper and prefer to take our time, but this experience led me to trust Giovanni and in turn, trust Ashley Home Furnishings. Thanks everyone for an easy and enjoyable shopping experience. Julie, Deb and Anna Mae. read more

What a fkn nightmare!!! Love the furniture but the reps lied at every turn to get a sale. Can someone explain to me how my rep Gio sold me a bed frame that does not fit the model to my mattress? All I needed was a simple change from a draw to no draw but nope they will not take the furniture back even though the rep told me it would fit. So what now? I'm stuck with a bed frame that does not fit? Oh, it gets better I am trying to figure out I opened up a store card to help me pay off the furniture and my minimum payment due is $450 because of some BS promotion that says "equal payments" WTF does that even mean? If I had $450 a month to spend on a credit card why wouldn't I just save my money and pay for my furniture in full? ALL FKN LIES. I ended up going to Raymour down the block so far no issues everything I have gotten from there is a bit pricer but mean no FKN headache. I know each review has its own unique experience but moving from the city to upstate I thought smaller town less issue, nope. Same dumb shit up here too. read more

Ashley home furniture is the best place to shop and the delivery was quick and easy. My living room set was affordable and I love the way it looks. I'm definitely going back for my bedroom set!!! read more

Sold me a moldy smelling chair and have the most inconsiderate customer service. I bought a new chair from Ashley this past weekend. When I opened the box to assemble the chair I was greeted by a musty moldy smell. The chair smells like it's been sitting in a 200 year old wet basement, it's horrible. I've asked Ashley's customer service to exchange it, thinking this is just a weird, fluke thing and surely a company of their size and stature would have no problem simply exchanging a chair. Well I was wrong, the customer service rep told me that they will not honor and exchange and to try putting a satchel of coffee beans under the cushion. Won't be doing business with them ever again. read more

Meg at Ashley was great! Very knowledgeable and personable saleslady. She explained all of the great features of Ashley that made us purchase our furniture from there. We love our new couch! Delivery guys were on time and very nice. read more