We have bought 5 mattresses over the years. I've had nothing but good to say about the service and…read morethe quality.

No matter what the kid who sells you the bed says, they DO NOT come with frames. In other words, a…read moreframe is no longer automatically included with the purchase of a bed at this establishment, even if you purchase the most expensive bed in the store, which we did. Unless you see the word "frame" on your invoice/receipt at the time of purchase, then a frame IS NOT included w/ your purchase. Caveat emptor! Otherwise, our customer service experience here would have received a minimum of four stars.

Meh...there are better places with more affordable pricing & high quality furniture in the area…read more Felt like pissing on a bed when I saw the inflated cost.

Great service , and products. Delivery was timely , courteos and efficient. Best furniture store…read morein Farminton , we visited them all shop for our new bedroom set . Highly recommend.

The customer service was outstanding from the sales to delivery. I decided the pillow top was not…read morefor me, and as promised, I was able to exchange it within 60 days. Although I was embarrassed to change my mind on my original pick, I was not made to feel ashamed or a problem. I was encouraged to get what I needed for a good sleep. I'm very happy with the final choice, and the friendly, supportive customer service truly made the transaction a wonderful experience. Love my adjustable bed and mattress. Will be purchasing additional mattress for the guest room from them.

Buyer Beware! You would think mattress sellers would help you fight with the manufacture if your…read moremattress started breaking down after 2 months, but these people do NOT. They're response? It's the one piece of wood missing in your box spring at the base (foot). Oh wait, It's your frame. See picture below- strong bed frame & good condition box spring. How would one missing piece of wood at the foot cause a lump in the middle & the mattress to banana in 2 months!? Don't buy there- they sell cheap products & when they break down, they don't care.

I love Freight Direct! When I walk in the door I am helped by a friendly face. I have bought a…read morecouch that I love and pillows that are just right from them. If they don't have what you want they will find it for you. When I need any type of home furnishings in the future I will go to Freight Direct first.

Interesting store layout. Friendly helpful staff. Bought my dining room table here, only downside…read moreis close out item, can't order more dining chairs to match. Seats 6, comes with 4 cairs. I will be back if I need another furniture item though.

It's a nice looking store, but it's almost like you don't get much of a chance to browse as you're…read morebeing stopped every 5 minutes to hear a sales pitch. If the employees would've left me alone after the first time I told them that I was just looking, I'd probably come back another time and buy something. However, I have absolutely zero desire to go back now.

Let me start off by saying, I will never step foot in this store again. You are chased down like…read moreprey within seconds of entering the front doors. When I am literally trying to ask for a few minutes to look around without any help, I expect to be given just that. Read your customer! When a customer says "I am just browsing, I'll let you know if I need help" that doesn't mean call for backup! Your employees chased me off for the last time. The white coats? That is the dumbest thing I have seen in a furniture store. I'm not sure Ashley Furniture can sink any lower.