I'm not a happy long time customer! I ordered a rotary fly tying vise on 4/21/24 and I drove 2…read morehours to pick my online order and when I got there to pick my order, what they brought out was unacceptable. The vise did not come in its original sealed packaging. It was delivered from another SW store, which they wrapped in literally trash. The vise looked used and when you buy anything new it comes with paper work (manual, accessories, warranty, etc), but supposedly according to their website it was shipped from another SW store and was probably a used or turned in by another unhappy customer. I took pictures of the packaging and the store manager at the Farmington NM store didn't have an explanation or offer me any options. This is very concerning and disappointing. I was so upset that I wrote to the SW customer service as soon as I left the store, which was within 5 mins, that's how upset I was. It takes years to build a good customer relationship, but it only takes a few mins to lose a loyal customer. Update: 5/16/24 Today a member from the Sportsman's Warehouse management team reached out to me and I was glad I got an actual call back and they explained what had happened and clarified some questions. Happy to say that SW took ownership of their mistake. I'm glad that I'll continue to be a loyal customer.

Best place to buy your guns and ammo. They always have an amazing selection and the firing rage is…read moretop notch.

Joe and the crew are super knowledgable and always helpful. Thanks for the great products and great…read morecustomer service! - Chad Shelton.

Amazing store to find military things and other things like that. Has a lot of history in this…read moreplace. Love going here in my offtime just to admire what they got here.

I wish I could remember the associate's name who helped us, but we were hunting for a replacement…read morenut for our trailer hitch and couldn't find one at the ACE down the road. The associate we asked in hardware was friendly and knowledgeable and helped us find the proper nut and washer for our hitch. She even helped us locate someone in town who could reassemble the hitch for us.

After having a bad experience at big r Bloomfield, this is my favorite big r location. Every time I…read morego to the sale section I find $220+ boots on sale for like 75-90% off. Insane. Just copped some Dan post boots for $70, carhartt hiking boots for $40, and turquoise boots for $60. All were originally priced over $200. BOMB AZZ DEALZ HERE!!!

What a great little Outdoor gear store! They have everything from river gear, to cook stoves to the…read morebest hiking boots around! BUY LOCAL!!! These folk are very friendly and quite helpful with the latest gear!! Thank you Jeff and Kate!!

Just the right size. Good selection of useful gear, and a used and consignment section to boot…read more Very friendly and helpful owner was there, taking care of business.

I went in for some ski bindings, and they were super nice and helpful. So nice, in fact, that they…read moresuggested another local business might have more selection. It's so refreshing in today's world to encounter such helpfulness and selfless honesty. Even though I didn't buy my bindings here, I will definitely be a consistent future patron because of their putting me first as a customer.

My interactions with Backcountry Experience (Durango) goes back close to when their doors…read moreoriginally opened (2006?). It has always been a treat to shop at BCE. As the days of consumerism continues to move towards online shopping, it is paramount to support any local business of recognition. BCE is one of those establishments. Not only is their inventory exceptional, but their personnel is also top-tier. Their associates have the wherewithal to remediate any issue, whether it be a repair to gear or replacement (if required and possible) to selling of items that are nice to see in person. Thanks to the crew members Ethan, Crystal and Cal for their expertise!

Bottom Line: Locally owned store selling quality gear for the outdoors…read more Shortly after landing in Durango my husband realized he forgot his sunglasses so we headed to Gardenswartz Outdoors to see what we could find. The store doesn't have any glamorous displays but it was well organized with great brands like Toad & Co, Darn Tough, Prana, Camelback, etc. I enjoyed looking around while my husband picked out a new pair of Smith sunglasses. The store has gear for men, women and kids. The store is located in historic Durango so that means parking is mostly limited to street parking. We were in town on a busy Saturday so we ended up parking quite far away but it was worth it.

Great small store with high prices. Good selection of items if you happen to forget something at…read morehome or while traveling. They're located in the middle of a tourist trap, and get lots of foot traffic.

The real deal. Great selection of used but usable gear, and at great prices! We scored a couple…read moreitems that had been on our wish list for a while. We will certainly visit every time we're in Durango.

Great place for nearly new/gently used items of all kinds. I've been most happy with hats/caps,…read moregloves, boots/shoes, sun glasses, and clothing I've purchased over the years. I grew up in Durango and wish this place would've been there decades ago. I was so happy to find it during one of my many annual visits a few years ago. I stop by nearly every time I'm lucky enough to get some heavenly Durango time!

Got my hiking boots. Expensive but worth it. Good quality of shoes fit hiking or outdoor stuff…read more Great customer service

The GardenSwartz staff were amazing! I was advised to come to this store by a friend from Ouray, CO…read morewho said they were really cool about swapping Camelbaks with issues. Not only were staff willing to swap out my Camelbak, but they took the time to show me that there was actually nothing wrong with my Camelbak, and even though I felt like a complete doofus for wasting their time, they were totally cool about it and gave me good advice about where to find bouldering nearby. Especially big shout out to Cameron who was my primary contact in the store. Thanks!!!

Terrible service and recommendations. We had a friend come down for advice on a muzzleloader and…read morethe employee gave bad advice and the company won't make up for the damages cause due to their employees recommendations

went in for a OTC bear tag got sold a OTC bull elk tag and now being told they can't do anything…read moreabout it. Good thing to find out when I'm already gone and out of service