This store sells crummy furniture and their warranty service is terrible. They charge an inspection…read morefee and an install fee (totalling about $200.00 + cost of part if it's not covered by warranty) to repair furniture that they sell that is still under warranty when it breaks down.Take my advice and spend a little bit extra and buy furniture somewhere else that doesn't break down while it's still under warranty.

I've been here before but this time was for me. I was looking for a lift top cocktail table and…read morethey had several but not the one I had seen on the internet. I pointed this out and the lady helping me contacted Albuquerque and found they had it. She made arrangements to get it brought to Farmington and set it all up. It was on sale and I got it for that price. It is going to be delivered next Thursday. This was an excellent experience and everything was done to my satisfaction. Micaela Daily was just so helpful. I left very satisfied and knew I was getting the table I wanted. I also got an estimate on a platform storage bed that I hope to purchase soon. I am very satisfied and will keep doing business here. And Micaela is amazing.

Great service, great delivery & set up & value for the furniture compared to others around. It's…read moregood to shop local at a family own business.

The Absolute Best customer service! I was trying to get a pizza oven during Covid. Casa Hermosa has…read moreeverything! You have to stop by and check out the great selection plus the best prices you find anywhere.

Still no bed- the manager Garret was friendly and gave me an acceptable delivery date for the…read moremattress set which was then not upheld with a later date given by the delivery manager. He also said when the bedframe will come 9/20 but the delivery manager says 10/20 but that there are none in stock nation-wide. This store just sells furniture but makes no effort to help you GET your furniture.

this is a second purchase in the last eight months would estimate $15,000 plus and Garrett is…read morenothing but a promise you anything to get the sale and does not deliver the furniture and then you fight to get your money back last week was infor by the manager Nate that he had turned in the claim to refund us our money and should have it in a few days and now many days later they call me to get me to cancel the order so they can refund my money highly recommend to avoid Ashley's, Garrett and the manager. Nate says what you what you hear and does not deliver. Never been givens so many excuse and flat lies to

I love Freight Direct! When I walk in the door I am helped by a friendly face. I have bought a…read morecouch that I love and pillows that are just right from them. If they don't have what you want they will find it for you. When I need any type of home furnishings in the future I will go to Freight Direct first.

Interesting store layout. Friendly helpful staff. Bought my dining room table here, only downside…read moreis close out item, can't order more dining chairs to match. Seats 6, comes with 4 cairs. I will be back if I need another furniture item though.

Love the selections and the quality. Customer service is excellent do yourself a favor go in.read more

We have bought 5 mattresses over the years. I've had nothing but good to say about the service and…read morethe quality.

No matter what the kid who sells you the bed says, they DO NOT come with frames. In other words, a…read moreframe is no longer automatically included with the purchase of a bed at this establishment, even if you purchase the most expensive bed in the store, which we did. Unless you see the word "frame" on your invoice/receipt at the time of purchase, then a frame IS NOT included w/ your purchase. Caveat emptor! Otherwise, our customer service experience here would have received a minimum of four stars.

My wife and I were in need of a washer and dryer. My wife signed a contract and gave all the…read morepertinent information and PAID TWO months in advance. Management gave a delivery date so all was good. Customer service called us last minute and failed to follow their commitment in delivering our rented Items that had already been Paid for Two months in advance. As you would expect we were highly disappointed with the poor customer care and their lack of due diligence. Apparently customer service only just called our references at the last moment. They were unable to contact one. We were able to provide an additional reference and they still would not deliver our rentals on the day agreed upon. When requesting to speak to the manager, the branch manager answered. We did not see eye to eye and he decided to hang up on me and refuse to answer any of my questions. On the third call to his store, he said he would only speak to my wife because I was heated and cursed. (This is the only time I cursed at him, and that was after he hung up on me more than once) My wife asked why he wouldn't speak to me and his answer was not sufficient. Instead, this man decided to be rude to my wife speak down to her and state "We don't need money from people like you". I could only believe he meant Those who do not live in Farmington but live on the reservation. I made a complaint to The Aarons national complaint line. I called two more times to see what is happening and they told me they would contact me. That was about two weeks ago. Do not do business with this coward who can only argue with a nice woman, instead of her husband. I explained to the man I was in a wheelchair and a disabled veteran and that is why my wife went to get the rentals and I was not with her, he still refused to speak to me. Do not do business with this chain because they do not care about the customers. Go to someone else.

Middle of summer the swamp cooler went out. Couldn't find the parts we needed at the local hardware…read moreand HVAC places and ordering online would take days. Absolutely Everything had all the parts we needed at very affordable prices. Blair and Christopher were a big help!

last month I drove 21/2 hrs to buy some windows and a sliding door. I loaded up the windows and the…read morestaff loaded up the wrong sliding door as it was getting dark. I got home only to find the double paned slider had a broken jagged pane missing. I called to inform them it was the wrong slider and I would return it. They said ok. I drove down gave them the door looked around and couldn't find another complete door. They refused to refund me for the door despite not having another complete slider. I said I couldn't find anything else yet they refused to refund me accusing me of buying the broken door knowingly. They were rude and unwilling to refund me. They offered instore credit but they had nothing I could use. I'm in my 70s and I spoke with the owner and he said too bad he couldn't return my money. I've never been treated so poorly and they didn't care I live 21/2 hours away. Most of the inventory is in bad shape and they want top dollar. I pleaded with them to return my money but they insisted in store credit only. They knowly sold a broken door to an elderly man who drove five hours round trip and to returned it and refused to make it right. i Would be very Leary of their underhanded business practices. Doc