Brennon worked hard with LG and we are pleased with the outcome. The new refrigerator that we have…read moreis working well. Hard off the DeWaard and Bode. They really went to bat for us! Could improve communication with us but other than that they were champions. In conclusion I change my rating to five stars! We have a full warranty on the new refrigerator. My suggestions is be wary of all the fancy unproven features, do your due diligence and find out what at hers say, class action and ratings. Again that is a manufacturer issue, DeWaard and Bode, in particular Brennon in the service department really came through. Karl

I called DeWaard and Bode on 7-20-26 for service on an inoperable refrigerator which I purchased…read morefrom them. Tanya said they had a call in my neighborhood and would add me on. She added she would charge me $50 for same day service. Mike came that afternoon and promptly determined that it had a failed control module. He said there were 11 each of that part in a warehouse about a 100 miles away. He said if I paid for the part I could schedule the repair and I agreed. Tanya subsequently called and left a message that she was scheduling the repair for July 31 and hoped to have the part by then. I returned her call and I told her that I couldn't see why they couldn't obtain that part in a couple days. She repeated that July 31 was the best they could do. At that point I had no recourse. Mike returned on July 31 on installed the new part and restarted my refrigerator. His performance was very professional. However, I believe leaving me with an inoperable refrigerator for 11 days because it would take that long to obtain a part which was readily available wasn't credible. I understand that their service shop is about 45 miles from my residence. However, I purchased my refrigerator in their store about 19 miles from my house with the expectation that I would be able to obtain timely service if needed. Their performance fell short of my expectations.

We paid thousands of dollars for a mattress and are waking up in pain. We went to them to exchange…read morewithin our 120 days. Twice they have come out to exchange for our new selection and denied our brand new mattress because of stains they say they can see that I cannot. When they delivered, the mattress cover was put on by them and has not been removed until they showed up to exchange. This is unbelievable!! I would NOT recommend them and will never use them again.

Dean was incredibly helpful and kind! He took the time to explain everything and made the process…read moreso easy. The store has a great selection for every budget, highly recommend, 10/10!

Can't say enough about Tessa and Jason. They are the reason we bought 2 beds…read more 3 months after buying the bed I found that I needed taller legs. They both searched the Burlington store and found 2. I needed 6 so they ordered more. They're willingness to go above and beyond says it all.

Had a wonderful experience 13 years ago in Burlington Wa! Sale staff (woman, won't mention her…read morename) had attitude right before bed, etc was to be delivered!! I asked for credit back. She stated she couldn't give it to me, to call tmw. I called the next day and then a gentleman told me David (owner) had to ok the credit!!!!??? And Bellevue store said l had to send an email to the head office!!! Right after sending the email l got a call from the same woman, attitude changed completely and told me to come in and receive the credit! I know customer service and never spoke to customers or members at the Credit Union this way!! Next day, Jim C was awesome and had heard the outburst from the woman earlier. Would recommend asking for Jim C ONLY if purchasing at the Burlington store.

Steve was working in Bellingham I went in to look at mattress and he was so informative and took…read moreall the time I needed and I purchased a mattress, he also informed me of price matching and Waa la I am getting a 200. refund, if you need or want a mattress make sure he is your salesperson.. I called the next day to see if they could send out my mattress cover and sheets out before I get the mattress so I can wash them, he GOT this done with no issues. This is a person you want to keep in your employee.

I visited Mattress Firm in Burlington, WA last week to buy a new mattress for our guest room bed. I…read morewas greeted by Hayden who listened to what I was looking for. He told me they have anything I could want from a couple hundred dollars to 10K and I believe it. I wanted a very comfortable mattress that would get little use that would not cost much. The first one he had me try was not supportive at all, (probably by design.) The second was a low-priced Sealy memory foam mattress that was great. It was a 10 in mattress in a box. I brought it home and gave it about 3 days to inflate. I couldn't be happier with it and know guests will be pleased. Hayden was polite and helpful and has a mattress to meet any customer's needs. when I need to replace another mattress, I will see him first.

The actual customer service buying the couch was great. However, less than 3 years after buying it…read more(I feel a couch should last at LEAST 5-10 years) a board in the back has broken lose (or just broken). No kids, nobody jumping on couch, just people sitting. Was told there was a limited lifetime warranty and to call customer service. I did. Found out that since I moved between buying the couch and now, it completely voids the warranty. I now know how limited that warranty is. Basically, furniture falls apart relatively quickly, and warranty is next to useless.

Going in and buying with them was no problem. They will easily take your money. The day before…read moredelivery, I called for a time frame. They said they changed the date. Yes, changed it, did not tell me, and did not attempt to reschedule. So now here it is, two months after I ordered, furniture still not delivered, and they called me three days ago to tell me they discontinued the area rug I already paid for. They didn't even offer me another at a reduced cost for their mistake. Delivery is supposed to be today and I've asked them multiple times for the time frame and they refuse to give me one, so I'm expected to spend my entire day off at the house instead of running any errands. Do not buy anything from here. From looking at the amount of negative reviews, I should have read through them before going to the furniture store.

Looking for Quality beds? Look no further!! Mattress Today Mount Vernon hooked it up for a brand…read morenew queen bed for under $750, only $50 down and 101 days same as cash. I called up Brad looking to get my bed situation taken care of with as little money out of pocket as possible but still happy about how comfortable the bed is, he met me same day of calling and quickly got me on my way. After a couple weeks I'm sleeping soundly (sometimes too much - lol) and waking up refreshed! I even love the pillows and sheets I bought from them!! If you have trouble sleeping it may be your bed!

DON'T BUY FROM THIS GUY!!!!!…read more Salesman seemed nice and knowledgeable, bed was comfortable in the showroom. That's where my enjoyment ended. Had to wait 2.5 weeks to receive my bed and when it arrived, it smelled horrible and hurt my hips and shoulders to sleep on. It did not feel as comfortable as the one in the showroom. Tried to get at least some of my money back and was told flat out no. Best he would do is get me a new one under warranty from the manufacturer for the smell. Which might or might not fix the smell issue, but would do nothing for the pains in my body from sleeping on it. We tried to exchange for a different mattress and he blew us off. This was a two thousand dollar mattress, not some cheap thing. I'd expect better from any retailer than this place. The owner screwed me bad, without an ounce of remorse. Now I have a brand new mattress that's going to the dump and I have to go spend another two grand from somewhere that won't screw me like this guy did. I guess keeping my money is more important to this salesman/owner, than keeping a good reputation or even keeping me as a customer.

My wife and I were looking for a new king bed. We wanted to buy from a local company. When we…read moreentered Lyons Furniture, we were graciously greeted by Shelley. She took us to the sleep center, and did an excellent job of educating and showing us different mattresses and features. Shelley was most knowledgeable and helpful. We shopped around other furniture stores and found no place even close to the education and service given by Lyons. My only disappointment was how long it took for our bed to arrive. I will admit that the Covid virus slowed down the delivery, and Lyons staff even admitted they were frustrated. I have no problem with that, but it turned down that every week I was the one calling to find out about the status of the bed. I think they understood my frustration, and I am sure will do a better job in the future to communicate to the customer. When it did arrive, we were very pleased with the delivery and installation in our home, and the information given to us. We are very pleased with the quality of our mattress and how much better we are sleeping. I would highly recommend Lyons Furniture as a solid furniture and sleep center in Mount Vernon.

We purchased a recliner from Lyon's Furniture this week. Samantha, our salesperson, was very…read moreknowledgeable and answered all our questions. She was a great help in discussing the various features and helping us make our selection. Our delivery men, Juan and Bradly, were professional and helpful. We appreciated their courtesy and efficiency. The Flexsteel recliner was priced fairly. I appreciate everything about our experience with Lyon's. Our new recliner was delivered 2 days after we bought it.

GREAT PRODUCTS, SUPERIOR CUSTOMER SERVICE WITH INTEGRITY…read more There was a problem with my High Rise Chair, it was relatively new. Cindy was kind, understanding and within 24 hours replaced it with an exact new chair, delivered to our home. I cannot say enough about this Business. So hard to find a location that has superior products AND incredible customer Service. We will be back for all of our Furniture needs!

We have purchased multiple items throughout the years! The staff is always kind and accommodating…read more They continue to update their merchandise and prices are awesome. Love this family business, the selection is top notch.

Beware! Never order anything. If it does not work for you, they will flatly refuse to pick it up…read moreor give a refund. After numerous combative discussions with Brian, he called to offer a partial refund and pick up the chair. We kissed $1,000 goodbye to get Brian and Rolfsons out of our lives. We have no doubt they will sell the chair and make even more. customer service? NONE,

Great looking furniture, right? It absolutely STINKS!!! Please read on…read more.... I bought a Lazy Boy sofa and loveseat from Rolfson's Home Furnishings, Mount Vernon, Washington, which was delivered on August 23, 2024. The furniture was delivered with a huge odor, so much so that I was unable to sit on it when delivered, and being in the same room with it made me wheeze as I am an asthmatic. With much difficulty involved getting the company to do anything about it at all, the company reluctantly sent the cheapest company out to clean the furniture to abate the smell, which was ineffective, the odor persisting. I have called Rolfson's repeatedly to pursue this matter further but they refuse to return a call to me. It's been 10 weeks and 3 days now and they still refuse to call me back or proactively offer me an additional solution to the intense odor emanating from this furniture. My conjecture is that some animal got into the warehouse and soiled this furniture before it was delivered to me, but the only excuse I received from the store was that it is "offgassing", and not a problem. I've bought lots of furniture in my time and am familiar with "offgassing", and this issue is not this problem. It's much more. As a point to note, I also purchased two Lazy Boy chairs from them at the same time, which smell fine and were able to be used the very first day they were delivered. If it is not a problem, I wouldn't be wheezing, and my family wouldn't have irritated sinuses, runny noses and headaches from being around these pieces. I'm escalating this issue to Lazy Boy corporate now, but my message to all of you is don't buy any furniture from this store. They are apparently a 4 person family run business and when Mr. Rolfson, the owner, is out sick as he has been through some of this ongoing issue, there is no one that is in a position to make decisions on behalf of what is billed to all of us as a fully functioning business during the week. I gave Mr. Rolfson time to return a call to me as if the owner is sick, I am compassionate enough and reasonable enough to wait in good faith for a return call when he returns to the office. It's been 10 weeks and no calls have been returned to me. Surely someone is in charge when the owner is out? Did they shut down the shop? Apparently not as they are still open, transacting business daily, potentially duping any of us. My only assumption is they just don't care once they have your money. It would even have been easy enough for someone to return a call to me to tell me Mr. Rolfson is still out sick, but no.....no calls have been made to me. So, head's up! Do not buy any furniture from this store. If all is going well, things are fine. If there's a problem, they disappear. This is really a shame. I thought better of this company and those working there than to be treated like this. Steer clear, everyone. It's not worth the risk and the aggravation. Best regards to you all. Rolfson's Home Furnishings 1105 W Division St, Mount Vernon, WA 98273