Can't say enough about Tessa and Jason. They are the reason we bought 2 beds…read more 3 months after buying the bed I found that I needed taller legs. They both searched the Burlington store and found 2. I needed 6 so they ordered more. They're willingness to go above and beyond says it all.

Had a wonderful experience 13 years ago in Burlington Wa! Sale staff (woman, won't mention her…read morename) had attitude right before bed, etc was to be delivered!! I asked for credit back. She stated she couldn't give it to me, to call tmw. I called the next day and then a gentleman told me David (owner) had to ok the credit!!!!??? And Bellevue store said l had to send an email to the head office!!! Right after sending the email l got a call from the same woman, attitude changed completely and told me to come in and receive the credit! I know customer service and never spoke to customers or members at the Credit Union this way!! Next day, Jim C was awesome and had heard the outburst from the woman earlier. Would recommend asking for Jim C ONLY if purchasing at the Burlington store.

Highly recommend! The store was clean and had a huge…read moreselection. Bob was fantastic. Pleasant, fun, informative, and not at all pushy. I found the mattress of my dreams (Beautyrest Black Amherst! Perfect for my lower back pain and the comfiest bed I've ever owned). I got a good deal on everything and was pleased with how stress-free the process was. Their Lyocell bed sheets are the softest, most wonderful sheets I've ever had (Lyocell is made from eucalyptus, but I just think of them as being made from unicorn tears). Delivery was a snap. They came the same day at the specified time, were super fast and friendly, put everything together for me, and moved our old bed down the hall. Will shop here again.

Dean was incredibly helpful and kind! He took the time to explain everything and made the process…read moreso easy. The store has a great selection for every budget, highly recommend, 10/10!

Great experience with both the sales (Nick) and installation (Colten & Triston) were easy to work…read morewith and professional. The Installers were especially friendly as well as helpful. We plan on shopping here the next time we buy an appliance. Rick & Maria

Horrible. No communication. It's like they go out of there way to not communicate. Simple as that .read more

We purchased a recliner from Lyon's Furniture this week. Samantha, our salesperson, was very…read moreknowledgeable and answered all our questions. She was a great help in discussing the various features and helping us make our selection. Our delivery men, Juan and Bradly, were professional and helpful. We appreciated their courtesy and efficiency. The Flexsteel recliner was priced fairly. I appreciate everything about our experience with Lyon's. Our new recliner was delivered 2 days after we bought it.

We were shopping for a new couch and Lyon's was the first place we stopped in to shop. We both fell…read morein love with one of the couches at Lyons, but it was a little more than we wanted to spend considering we have a lot of animals (I'm kinda the crazy cat lady), so we didn't end up purchasing anything. Also, the other thing that stopped us was that the wait on the delivery of the couch was 7 months, due to shortages in material thanks to Covid. Not the stores fault at all, and I hope they can continue to do business while the supply gets going again. A super friendly salesperson named Samantha helped us, she was very informative and we truly wanted to do business with her, but the couch was just too nice, and the 7 month wait is unfortunate.

We have purchased multiple items throughout the years! The staff is always kind and accommodating…read more They continue to update their merchandise and prices are awesome. Love this family business, the selection is top notch.

I couldn't be happier with this store…read more I was in a bind and had company coming for the holidays and my current sofa was very uncomfortable. They bent over backwards to deliver to an area almost an hour away within hours of the purchase. I highly recommend this store, not only for quality furniture, but excellent customer service as well.

Beware! Never order anything. If it does not work for you, they will flatly refuse to pick it up…read moreor give a refund. After numerous combative discussions with Brian, he called to offer a partial refund and pick up the chair. We kissed $1,000 goodbye to get Brian and Rolfsons out of our lives. We have no doubt they will sell the chair and make even more. customer service? NONE,

Great looking furniture, right? It absolutely STINKS!!! Please read on…read more.... I bought a Lazy Boy sofa and loveseat from Rolfson's Home Furnishings, Mount Vernon, Washington, which was delivered on August 23, 2024. The furniture was delivered with a huge odor, so much so that I was unable to sit on it when delivered, and being in the same room with it made me wheeze as I am an asthmatic. With much difficulty involved getting the company to do anything about it at all, the company reluctantly sent the cheapest company out to clean the furniture to abate the smell, which was ineffective, the odor persisting. I have called Rolfson's repeatedly to pursue this matter further but they refuse to return a call to me. It's been 10 weeks and 3 days now and they still refuse to call me back or proactively offer me an additional solution to the intense odor emanating from this furniture. My conjecture is that some animal got into the warehouse and soiled this furniture before it was delivered to me, but the only excuse I received from the store was that it is "offgassing", and not a problem. I've bought lots of furniture in my time and am familiar with "offgassing", and this issue is not this problem. It's much more. As a point to note, I also purchased two Lazy Boy chairs from them at the same time, which smell fine and were able to be used the very first day they were delivered. If it is not a problem, I wouldn't be wheezing, and my family wouldn't have irritated sinuses, runny noses and headaches from being around these pieces. I'm escalating this issue to Lazy Boy corporate now, but my message to all of you is don't buy any furniture from this store. They are apparently a 4 person family run business and when Mr. Rolfson, the owner, is out sick as he has been through some of this ongoing issue, there is no one that is in a position to make decisions on behalf of what is billed to all of us as a fully functioning business during the week. I gave Mr. Rolfson time to return a call to me as if the owner is sick, I am compassionate enough and reasonable enough to wait in good faith for a return call when he returns to the office. It's been 10 weeks and no calls have been returned to me. Surely someone is in charge when the owner is out? Did they shut down the shop? Apparently not as they are still open, transacting business daily, potentially duping any of us. My only assumption is they just don't care once they have your money. It would even have been easy enough for someone to return a call to me to tell me Mr. Rolfson is still out sick, but no.....no calls have been made to me. So, head's up! Do not buy any furniture from this store. If all is going well, things are fine. If there's a problem, they disappear. This is really a shame. I thought better of this company and those working there than to be treated like this. Steer clear, everyone. It's not worth the risk and the aggravation. Best regards to you all. Rolfson's Home Furnishings 1105 W Division St, Mount Vernon, WA 98273

I visited Mattress Firm in Burlington, WA last week to buy a new mattress for our guest room bed. I…read morewas greeted by Hayden who listened to what I was looking for. He told me they have anything I could want from a couple hundred dollars to 10K and I believe it. I wanted a very comfortable mattress that would get little use that would not cost much. The first one he had me try was not supportive at all, (probably by design.) The second was a low-priced Sealy memory foam mattress that was great. It was a 10 in mattress in a box. I brought it home and gave it about 3 days to inflate. I couldn't be happier with it and know guests will be pleased. Hayden was polite and helpful and has a mattress to meet any customer's needs. when I need to replace another mattress, I will see him first.

Steve was working in Bellingham I went in to look at mattress and he was so informative and took…read moreall the time I needed and I purchased a mattress, he also informed me of price matching and Waa la I am getting a 200. refund, if you need or want a mattress make sure he is your salesperson.. I called the next day to see if they could send out my mattress cover and sheets out before I get the mattress so I can wash them, he GOT this done with no issues. This is a person you want to keep in your employee.

The actual customer service buying the couch was great. However, less than 3 years after buying it…read more(I feel a couch should last at LEAST 5-10 years) a board in the back has broken lose (or just broken). No kids, nobody jumping on couch, just people sitting. Was told there was a limited lifetime warranty and to call customer service. I did. Found out that since I moved between buying the couch and now, it completely voids the warranty. I now know how limited that warranty is. Basically, furniture falls apart relatively quickly, and warranty is next to useless.

Going in and buying with them was no problem. They will easily take your money. The day before…read moredelivery, I called for a time frame. They said they changed the date. Yes, changed it, did not tell me, and did not attempt to reschedule. So now here it is, two months after I ordered, furniture still not delivered, and they called me three days ago to tell me they discontinued the area rug I already paid for. They didn't even offer me another at a reduced cost for their mistake. Delivery is supposed to be today and I've asked them multiple times for the time frame and they refuse to give me one, so I'm expected to spend my entire day off at the house instead of running any errands. Do not buy anything from here. From looking at the amount of negative reviews, I should have read through them before going to the furniture store.

Went to a showroom in Burlington, WA. Nice guys working there, nothing against them. Both my…read morehusband and I liked the c-2 bed. 1 week later it arrived. I believe we received a defective bed. There was a huge hump in the bed on both sides resulting in severe lower back pain. Lowering the air pressure did not help only making a bowl in the bed. Also, if my husband rolled on to my side the air would move and resulted in it being lop sided on my side. I decided to sleep on the floor because even that was more comfortable. Neither one of us has gotten a good night's sleep since. I called to return the bed hoping they would wave the $250 return fee seeing it was truly defective. This company is extremely unethical. I am being charged a $250 pick up fee for a defective bed that feels nothing like the show room model. And of course, the $250 set up fee as well will not be refunded. So, now I am out over $500+ for a bed that did not operate correctly. The first customer service representative I talked to was rude and talked over me as I tried to explain to her how disappointed I was in the product. Of course, I asked to talk to someone with more authority but that resulted in nothing. You sign the contract and that is that. No responsibility taken for a faulty product whatsoever! They would replace but not even wave the pickup fee for the defective bed even if the deemed it was defective by them, I was still to pay the extra $250+tax! if I sold a defective product i would never charge the customer to take it back. If i could give 0 Stars I would. It's all about the money and nothing of customer satisfaction.