Can't say enough about Tessa and Jason. They are the reason we bought 2 beds…read more 3 months after buying the bed I found that I needed taller legs. They both searched the Burlington store and found 2. I needed 6 so they ordered more. They're willingness to go above and beyond says it all.

Had a wonderful experience 13 years ago in Burlington Wa! Sale staff (woman, won't mention her…read morename) had attitude right before bed, etc was to be delivered!! I asked for credit back. She stated she couldn't give it to me, to call tmw. I called the next day and then a gentleman told me David (owner) had to ok the credit!!!!??? And Bellevue store said l had to send an email to the head office!!! Right after sending the email l got a call from the same woman, attitude changed completely and told me to come in and receive the credit! I know customer service and never spoke to customers or members at the Credit Union this way!! Next day, Jim C was awesome and had heard the outburst from the woman earlier. Would recommend asking for Jim C ONLY if purchasing at the Burlington store.

Highly recommend! The store was clean and had a huge…read moreselection. Bob was fantastic. Pleasant, fun, informative, and not at all pushy. I found the mattress of my dreams (Beautyrest Black Amherst! Perfect for my lower back pain and the comfiest bed I've ever owned). I got a good deal on everything and was pleased with how stress-free the process was. Their Lyocell bed sheets are the softest, most wonderful sheets I've ever had (Lyocell is made from eucalyptus, but I just think of them as being made from unicorn tears). Delivery was a snap. They came the same day at the specified time, were super fast and friendly, put everything together for me, and moved our old bed down the hall. Will shop here again.

We paid thousands of dollars for a mattress and are waking up in pain. We went to them to exchange…read morewithin our 120 days. Twice they have come out to exchange for our new selection and denied our brand new mattress because of stains they say they can see that I cannot. When they delivered, the mattress cover was put on by them and has not been removed until they showed up to exchange. This is unbelievable!! I would NOT recommend them and will never use them again.

Brennon worked hard with LG and we are pleased with the outcome. The new refrigerator that we have…read moreis working well. Hard off the DeWaard and Bode. They really went to bat for us! Could improve communication with us but other than that they were champions. In conclusion I change my rating to five stars! We have a full warranty on the new refrigerator. My suggestions is be wary of all the fancy unproven features, do your due diligence and find out what at hers say, class action and ratings. Again that is a manufacturer issue, DeWaard and Bode, in particular Brennon in the service department really came through. Karl

I called DeWaard and Bode on 7-20-26 for service on an inoperable refrigerator which I purchased…read morefrom them. Tanya said they had a call in my neighborhood and would add me on. She added she would charge me $50 for same day service. Mike came that afternoon and promptly determined that it had a failed control module. He said there were 11 each of that part in a warehouse about a 100 miles away. He said if I paid for the part I could schedule the repair and I agreed. Tanya subsequently called and left a message that she was scheduling the repair for July 31 and hoped to have the part by then. I returned her call and I told her that I couldn't see why they couldn't obtain that part in a couple days. She repeated that July 31 was the best they could do. At that point I had no recourse. Mike returned on July 31 on installed the new part and restarted my refrigerator. His performance was very professional. However, I believe leaving me with an inoperable refrigerator for 11 days because it would take that long to obtain a part which was readily available wasn't credible. I understand that their service shop is about 45 miles from my residence. However, I purchased my refrigerator in their store about 19 miles from my house with the expectation that I would be able to obtain timely service if needed. Their performance fell short of my expectations.

My wife and I were looking for a new king bed. We wanted to buy from a local company. When we…read moreentered Lyons Furniture, we were graciously greeted by Shelley. She took us to the sleep center, and did an excellent job of educating and showing us different mattresses and features. Shelley was most knowledgeable and helpful. We shopped around other furniture stores and found no place even close to the education and service given by Lyons. My only disappointment was how long it took for our bed to arrive. I will admit that the Covid virus slowed down the delivery, and Lyons staff even admitted they were frustrated. I have no problem with that, but it turned down that every week I was the one calling to find out about the status of the bed. I think they understood my frustration, and I am sure will do a better job in the future to communicate to the customer. When it did arrive, we were very pleased with the delivery and installation in our home, and the information given to us. We are very pleased with the quality of our mattress and how much better we are sleeping. I would highly recommend Lyons Furniture as a solid furniture and sleep center in Mount Vernon.

We purchased a recliner from Lyon's Furniture this week. Samantha, our salesperson, was very…read moreknowledgeable and answered all our questions. She was a great help in discussing the various features and helping us make our selection. Our delivery men, Juan and Bradly, were professional and helpful. We appreciated their courtesy and efficiency. The Flexsteel recliner was priced fairly. I appreciate everything about our experience with Lyon's. Our new recliner was delivered 2 days after we bought it.

GREAT PRODUCTS, SUPERIOR CUSTOMER SERVICE WITH INTEGRITY…read more There was a problem with my High Rise Chair, it was relatively new. Cindy was kind, understanding and within 24 hours replaced it with an exact new chair, delivered to our home. I cannot say enough about this Business. So hard to find a location that has superior products AND incredible customer Service. We will be back for all of our Furniture needs!

We have purchased multiple items throughout the years! The staff is always kind and accommodating…read more They continue to update their merchandise and prices are awesome. Love this family business, the selection is top notch.

Over 10 years ago we purchased 2Lazy-boy chairs from this store. We returned recently to update and…read morelook at new chairs. Once again the sales person/ owner was helpful as we made our decision. Same family owned store with great help. This is is not in our hometown. I had gone into furniture stores locally only to be ignored while sales staff chatted. I talked with my spouse and we opted to drive to Mt. Vernon and look at Rolfson's. I highly recommend this store for home furniture. The display floor was filled with options, staff helpful and prices within reason for nice quality.

Beware! Never order anything. If it does not work for you, they will flatly refuse to pick it up…read moreor give a refund. After numerous combative discussions with Brian, he called to offer a partial refund and pick up the chair. We kissed $1,000 goodbye to get Brian and Rolfsons out of our lives. We have no doubt they will sell the chair and make even more. customer service? NONE,

Steve was working in Bellingham I went in to look at mattress and he was so informative and took…read moreall the time I needed and I purchased a mattress, he also informed me of price matching and Waa la I am getting a 200. refund, if you need or want a mattress make sure he is your salesperson.. I called the next day to see if they could send out my mattress cover and sheets out before I get the mattress so I can wash them, he GOT this done with no issues. This is a person you want to keep in your employee.

I visited Mattress Firm in Burlington, WA last week to buy a new mattress for our guest room bed. I…read morewas greeted by Hayden who listened to what I was looking for. He told me they have anything I could want from a couple hundred dollars to 10K and I believe it. I wanted a very comfortable mattress that would get little use that would not cost much. The first one he had me try was not supportive at all, (probably by design.) The second was a low-priced Sealy memory foam mattress that was great. It was a 10 in mattress in a box. I brought it home and gave it about 3 days to inflate. I couldn't be happier with it and know guests will be pleased. Hayden was polite and helpful and has a mattress to meet any customer's needs. when I need to replace another mattress, I will see him first.

The actual customer service buying the couch was great. However, less than 3 years after buying it…read more(I feel a couch should last at LEAST 5-10 years) a board in the back has broken lose (or just broken). No kids, nobody jumping on couch, just people sitting. Was told there was a limited lifetime warranty and to call customer service. I did. Found out that since I moved between buying the couch and now, it completely voids the warranty. I now know how limited that warranty is. Basically, furniture falls apart relatively quickly, and warranty is next to useless.

Going in and buying with them was no problem. They will easily take your money. The day before…read moredelivery, I called for a time frame. They said they changed the date. Yes, changed it, did not tell me, and did not attempt to reschedule. So now here it is, two months after I ordered, furniture still not delivered, and they called me three days ago to tell me they discontinued the area rug I already paid for. They didn't even offer me another at a reduced cost for their mistake. Delivery is supposed to be today and I've asked them multiple times for the time frame and they refuse to give me one, so I'm expected to spend my entire day off at the house instead of running any errands. Do not buy anything from here. From looking at the amount of negative reviews, I should have read through them before going to the furniture store.

Went to a showroom in Burlington, WA. Nice guys working there, nothing against them. Both my…read morehusband and I liked the c-2 bed. 1 week later it arrived. I believe we received a defective bed. There was a huge hump in the bed on both sides resulting in severe lower back pain. Lowering the air pressure did not help only making a bowl in the bed. Also, if my husband rolled on to my side the air would move and resulted in it being lop sided on my side. I decided to sleep on the floor because even that was more comfortable. Neither one of us has gotten a good night's sleep since. I called to return the bed hoping they would wave the $250 return fee seeing it was truly defective. This company is extremely unethical. I am being charged a $250 pick up fee for a defective bed that feels nothing like the show room model. And of course, the $250 set up fee as well will not be refunded. So, now I am out over $500+ for a bed that did not operate correctly. The first customer service representative I talked to was rude and talked over me as I tried to explain to her how disappointed I was in the product. Of course, I asked to talk to someone with more authority but that resulted in nothing. You sign the contract and that is that. No responsibility taken for a faulty product whatsoever! They would replace but not even wave the pickup fee for the defective bed even if the deemed it was defective by them, I was still to pay the extra $250+tax! if I sold a defective product i would never charge the customer to take it back. If i could give 0 Stars I would. It's all about the money and nothing of customer satisfaction.