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Mattress Today Mount Vernon

3.0 (6 reviews)
Open • 9:00 am - 7:00 pm

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Rolfson's Home Furnishings

Rolfson's Home Furnishings

3.2(9 reviews)
1.5 mi

Beware! Never order anything. If it does not work for you, they will flatly refuse to pick it up…read moreor give a refund. After numerous combative discussions with Brian, he called to offer a partial refund and pick up the chair. We kissed $1,000 goodbye to get Brian and Rolfsons out of our lives. We have no doubt they will sell the chair and make even more. customer service? NONE,

Great looking furniture, right? It absolutely STINKS!!! Please read on…read more.... I bought a Lazy Boy sofa and loveseat from Rolfson's Home Furnishings, Mount Vernon, Washington, which was delivered on August 23, 2024. The furniture was delivered with a huge odor, so much so that I was unable to sit on it when delivered, and being in the same room with it made me wheeze as I am an asthmatic. With much difficulty involved getting the company to do anything about it at all, the company reluctantly sent the cheapest company out to clean the furniture to abate the smell, which was ineffective, the odor persisting. I have called Rolfson's repeatedly to pursue this matter further but they refuse to return a call to me. It's been 10 weeks and 3 days now and they still refuse to call me back or proactively offer me an additional solution to the intense odor emanating from this furniture. My conjecture is that some animal got into the warehouse and soiled this furniture before it was delivered to me, but the only excuse I received from the store was that it is "offgassing", and not a problem. I've bought lots of furniture in my time and am familiar with "offgassing", and this issue is not this problem. It's much more. As a point to note, I also purchased two Lazy Boy chairs from them at the same time, which smell fine and were able to be used the very first day they were delivered. If it is not a problem, I wouldn't be wheezing, and my family wouldn't have irritated sinuses, runny noses and headaches from being around these pieces. I'm escalating this issue to Lazy Boy corporate now, but my message to all of you is don't buy any furniture from this store. They are apparently a 4 person family run business and when Mr. Rolfson, the owner, is out sick as he has been through some of this ongoing issue, there is no one that is in a position to make decisions on behalf of what is billed to all of us as a fully functioning business during the week. I gave Mr. Rolfson time to return a call to me as if the owner is sick, I am compassionate enough and reasonable enough to wait in good faith for a return call when he returns to the office. It's been 10 weeks and no calls have been returned to me. Surely someone is in charge when the owner is out? Did they shut down the shop? Apparently not as they are still open, transacting business daily, potentially duping any of us. My only assumption is they just don't care once they have your money. It would even have been easy enough for someone to return a call to me to tell me Mr. Rolfson is still out sick, but no.....no calls have been made to me. So, head's up! Do not buy any furniture from this store. If all is going well, things are fine. If there's a problem, they disappear. This is really a shame. I thought better of this company and those working there than to be treated like this. Steer clear, everyone. It's not worth the risk and the aggravation. Best regards to you all. Rolfson's Home Furnishings 1105 W Division St, Mount Vernon, WA 98273

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Rolfson's Home Furnishings
Rolfson's Home Furnishings

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Ashley Store

Ashley Store

1.6(160 reviews)
1.0 mi
•$$

The actual customer service buying the couch was great. However, less than 3 years after buying it…read more(I feel a couch should last at LEAST 5-10 years) a board in the back has broken lose (or just broken). No kids, nobody jumping on couch, just people sitting. Was told there was a limited lifetime warranty and to call customer service. I did. Found out that since I moved between buying the couch and now, it completely voids the warranty. I now know how limited that warranty is. Basically, furniture falls apart relatively quickly, and warranty is next to useless.

Going in and buying with them was no problem. They will easily take your money. The day before…read moredelivery, I called for a time frame. They said they changed the date. Yes, changed it, did not tell me, and did not attempt to reschedule. So now here it is, two months after I ordered, furniture still not delivered, and they called me three days ago to tell me they discontinued the area rug I already paid for. They didn't even offer me another at a reduced cost for their mistake. Delivery is supposed to be today and I've asked them multiple times for the time frame and they refuse to give me one, so I'm expected to spend my entire day off at the house instead of running any errands. Do not buy anything from here. From looking at the amount of negative reviews, I should have read through them before going to the furniture store.

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Ashley Store
Ashley Store
Ashley Store - Completely broken down after 1year

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Completely broken down after 1year

Sleep Number

Sleep Number

1.0(1 review)
1.2 mi

Went to a showroom in Burlington, WA. Nice guys working there, nothing against them. Both my…read morehusband and I liked the c-2 bed. 1 week later it arrived. I believe we received a defective bed. There was a huge hump in the bed on both sides resulting in severe lower back pain. Lowering the air pressure did not help only making a bowl in the bed. Also, if my husband rolled on to my side the air would move and resulted in it being lop sided on my side. I decided to sleep on the floor because even that was more comfortable. Neither one of us has gotten a good night's sleep since. I called to return the bed hoping they would wave the $250 return fee seeing it was truly defective. This company is extremely unethical. I am being charged a $250 pick up fee for a defective bed that feels nothing like the show room model. And of course, the $250 set up fee as well will not be refunded. So, now I am out over $500+ for a bed that did not operate correctly. The first customer service representative I talked to was rude and talked over me as I tried to explain to her how disappointed I was in the product. Of course, I asked to talk to someone with more authority but that resulted in nothing. You sign the contract and that is that. No responsibility taken for a faulty product whatsoever! They would replace but not even wave the pickup fee for the defective bed even if the deemed it was defective by them, I was still to pay the extra $250+tax! if I sold a defective product i would never charge the customer to take it back. If i could give 0 Stars I would. It's all about the money and nothing of customer satisfaction.

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Sleep Number
Sleep Number - Burlington, WA Sleep Number Store

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Mattress Today Mount Vernon - mattresses - Updated May 2026

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