I am writing this review because I have to share my wonderful experiences with this company. I have…read moreactually bought several beds from them. My first experience was many years ago and I saw them at the home show in Vancouver. When I was visiting their site there and comparing them to the competitors I could see a huge difference in their mattresses. What struck me was not only the comfort of the beds, but the purity of the product. They have absolutely no offgassing whatsoever, unlike traditional plasma beds. They are scent free right out of the packing.There is a very wide range of choices when buying a mattress from them. I was able to pinpoint one that I was interested in and ended up cancelling my purchase with the neighbouring company at the home show and ordered one from Sleep Mart instead. They were extremely competitive with their pricing. They delivered the mattress flawlessly, and installed everything to my satisfaction. After sleeping on the mattress for a short while I decided I actually would prefer to have a softer mattress. There was no problem with this and they came and took away the other mattress and replaced it with a softer mattress. I'm embarrassed to say I still wanted a softer mattress after sleeping on it, so they chose one for me that they felt would really suit my body needs. They again came and replaced my mattress no charge, and did not increase the price. Needless to say I was extremely happy with the last mattress, all the mattresses were fantastic but I have a hip that needed something different than what I normally would've gone for and this did not present a problem with the company whatsoever. The mattresses are unbelievably comfortable and you don't have any motion from the rest of the bed when your partner is moving around you can't even tell. I also bought the same mattress for my son as a wedding gift as they were absolutely in love with it. Many of my friends have also bought their mattresses since I have because of the comfort level of the beds they are just so so comfortable and have such a wide range of options to meet the demands of every sleeper.

We bought Sleep Mart's top-of-the-line Plasmabed Dreambed Grand in September 2022 for approximately…read more$12,500. It was an excellent mattress until it developed major permanent indentations after about three years. I started a warranty claim in January 2026 after the Broadway store instructed me to email photos to Todd Jameson. I did. I received no response. After repeated follow-ups and store visits, Sleep Mart finally took our mattress in August and returned it about a week later. They told us they had reused our original Dreambed Grand outer cover and put a new mattress/core inside it. My wife and I both knew immediately that something was wrong. The replacement was noticeably lighter, flexed completely differently when lifted, and felt nothing like the Dreambed Grand we had slept on for almost four years. It felt substantially cheaper. I went to the Broadway store and lay on the Dreambed Grand on display. It immediately felt like the mattress we remembered. Hunter at the Broadway store told me that their floor model was an older Dreambed Grand and that the mattress delivered to us was a newly reformulated version with different materials and colours. He said the floor model no longer represented what a customer buying a Dreambed Grand today would receive. I then went to Sleep Mart's other store and spoke with Todd Jameson, who identified himself as Regional Sales Manager. I approached him as a prospective purchaser and specifically asked whether the Dreambed Grand on his floor was the current model, whether a new model was coming, and whether that was the mattress I would receive if I bought one that day. Todd told me very clearly that it was the current model, there was no new replacement model coming, and that this was exactly what I would receive. I recorded both conversations. I also inspected the mattresses internally. The Dreambed Grand at both stores had the same three-layer construction with a substantially thicker upper gel/comfort layer. The core Sleep Mart delivered inside our old Dreambed Grand cover has only two visible layers, a much thinner upper layer, is noticeably lighter, and flexes differently. I repeatedly asked Sleep Mart in writing to identify exactly what core they put inside our Dreambed Grand cover, provide its model/product designation, and provide documentation showing that it was either a Dreambed Grand or an equal-or-higher-quality substitute. They have not answered those questions. Todd instead relied in writing on a clause in Plasmabed's warranty allowing substitution when identical materials are unavailable. What his email omitted is that the warranty says substituted materials must be of equal or higher quality. Todd also claimed Sleep Mart measured only 0.5 inches of sag in our original mattress and therefore did not actually have to warranty it. That is extremely difficult to reconcile with the photographs I sent them in January, which visibly show a depression of 1.5 inches, well beyond their warranty threshold. I asked Sleep Mart to provide the photographs, measurements or inspection documentation supporting their 0.5-inch claim. Nothing has been provided. This is not a complaint that a new mattress "feels slightly different." We owned and handled a Dreambed Grand for almost four years. Both of us immediately knew the replacement was radically different, and the current Dreambed Grands in both of Sleep Mart's stores are visibly and physically different from what was delivered to us. After approximately seven months dealing with this warranty claim, contradictory explanations from two stores, and Sleep Mart's continued refusal to identify the replacement core, I no longer have confidence in their warranty process. I formally demanded a full refund. Sleep Mart did not agree to it by the deadline provided. I have filed a complaint with Consumer Protection BC concerning the alleged deceptive warranty substitution and have submitted a Notice of Filing against Sleep Mart in the Provincial Court of British Columbia. I will update this review with the final outcome.

This is my second time shop there and I referred sister in law family shopped there too…read more I have back pain. I did alot of research and review in different mattress company before I shop there again. The lady explained very well what kind of mattress I should pick. And the price is cheaper then other. The delivery arrived in time too.

非常棒的一家店，我从卡尔加里搬到温哥华，当天出租房里没有床，老板立马安排送货，断了燃眉之急。店员小姐Alice…read more也非常热情耐心。床品多样化、质量上乘，价格公道，值得推荐和信赖，祝老板生意兴隆、财源滚滚来！

* product review -- Climatech Mattress Pad *…read more My first 'Climatech mattress pad' was purchased as an accessory when I bought a new mattress at this Sleep Country store just short of two years ago. It is easy to say it has been 'the' best mattress protector I have purchased and used. The pad has really done 'its thing' well, and at the same time, has proven to be so comfy and durable. I recently decided to call Sleep Country to purchase a second one -- to make my bedsheet changes quick and easy. My first try / use of the new pad, received this week, is coming up soon, at my next change of sheets, et al. A much-enjoyed, fine product carried by Sleep Country.

We had a lovely time here buying a mattress. Andres was very focused on getting my mom the perfect…read moremattress, and he let me and my sister test out a few. He handed us a bed massage remote control, pillows, weighted blankets. Just generally a very nice guy who was very patient with our indecisiveness and gave us the information to make the best choice for ourselves. He definitely knows his stuff.

Extremely poor customer service after sales. Absolutely no follow up or response from them.read more

Great price and great service - seamless from beginning to end. Mike, the product specialist , is…read moremost helpful. Delivery is free, on time, and old mattress taken away for only $25. I 'd recommend without hesitation Simmons on Broadway and Oak Faye C

Good selection of Canadian made materess of all styles. Rock Hard to nice and soft. Owner is very…read moreknowledgable .

The service at Mr Mattress is outstanding! Had a good conversation with the owner about mattresses…read moreand he was genuine, honest, knowledgeable, and down to earth. At first I was going to go to one of the bigger company stores but when I looked online I just felt they were overcharging on everything, whereas the Mattress guy gave me a great deal and took away my old mattress for a small and reasonable fee. All in all the amount I paid was great value for the great quality and I love that it's made locally and I'm supporting a small local business. The delivery guys were super friendly and easy going and my whole experience was just fantastic. I would definitely recommend and will go back for my next purchase. Also, I don't know if I ever want to leave my bed. It's sooo comfortable!! I love it!!

GREAT PRODUCTS THAT ARE WELL MADE AND STURDY I bought a bed and a couch from them several years ago…read moreand today I'm getting a new dining room table and chairs, plus a new mattress

I found Urban Decor online as I was searching for a local furniture store that sells sofa beds…read more After reviewing the selection on their website, we decided to visit the store to see the sofas in person. The sales associate who assisted us was friendly and helpful, but we decided to come back another day to consider our options before making the purchase. When we returned, we were assisted by Amer who was just as helpful and friendly as the sales associate we met on our initial visit. We made the purchase that day for delivery the next and added on the pick up service they offer for a fee. Amer was proactive with calling beforehand to ensure that we would be home to receive the delivery, and we managed to set a time that would work for the both us. The pick up and drop off went well. We were in a building with no elevator so we decided to carry our futon down to the entrance before their arrival. Once they got here, they carried the sofa bed all the way up our staircase and into our suite. Overall, I would definitely recommend shopping at this store if you're looking for furniture. The prices are reasonable, service is excellent, and the process was efficient!

Jem is a very knowledgeable and helpful person in the world of natural bedding. It's her business,…read moreand it shows. We looked at every non-toxic mattress store in town, and InBed offers by far the best products at the best prices. Jem has always been accessible to deal with any problems that came up, both before the sale and after. She also has lots of innovative solutions and ideas. At the very least she is worth talking to about natural bedding. I am also extremely happy with my new mattress--it's the most comfortable one I've had! Personal recommendation: try out the buckwheat husk pillows! They are amazing!

This review reflects only my personal experience and observations…read more In my experience, I found certain pricing and delivery terms unclear and would have preferred a more detailed written breakdown before payment. There appeared to be multiple tiers of delivery fees, and I did not receive a clear explanation of how these were calculated (for example, mileage or service levels). Additional charges, including card-related and delivery-related fees, affected the final amount I paid. I also had questions regarding certain manufacturing and certification representations and was unable to independently confirm some of the information to my satisfaction. Separately, I observed product handling and storage practices that differed from my personal expectations and was also unable to find visible business license information displayed in-store at the time of my visit. There were also delays in communication and production during the process, which contributed to my overall experience. For anyone considering a purchase, I recommend requesting written confirmation. After my experience, I later saw that some other customers have raised similar concerns, but I can only speak to my own experience. Others may have different experiences, but I believe it is helpful for consumers to ensure all details are clearly documented before purchasing.

Needed new foam for my sofa cushions. Sarah provided great customer service, the price was…read moreexcellent, they had to be custom cut and it was all done within 2 days. They look great, they feel great. Highly recommended.

I had purchased a King size Firm Mattress (~CAD 500) in Jun'20 and the mattress sinked from two…read moresides in 3 months, my wife developed a Back Pain because of that. I have made several requests on call (which they stopped picking after some days) and visited the owner multiple times to ask them to have a look on mattress ,but they will have same reply "This can't happen ,we've been selling for these.. many years". Also, their co-worker made a remark "Do you guys dance on mattress- Exact Words". PLEASE THINK MULTIPLE TIMES BEFORE BUYING FROM THEM.THEY HAVE ZERO AFTER SALES COMMITMENT OR WARRANTY. I regret my decision of buying from this store. Please BE CAUTIOUS. If there were negative stars for reviews, I would have given that. In Hindi : Yaha se mattress lene se pehle ye dhyan me rakhna, agar problem aayi, jo ki pure chances hain..ye jimmewari nahi lenge, aur customer satisfaction se inhe koi matlab nahi.