We went to Nirvana on Saturday March 14th to specifically buy a couch. The salesman/ owner? Was 15…read moreminutes late in opening up the store. No apologies just excuses. We were buying a customized couch....The salesman didn't want to help with colours, he didn't have any pictures of the customized pieces..... we asked him how long it would take for the order....He said 12 weeks but couldn't even guarantee that because" something may come up" S we were expected to pick out colours and types of fabric etc.... All DIY... Then the issue of delivery charge came up and it was going to be $ $450.00... He gave All kinds of excuses... We have never pd that... we are 40 min from Toronto...... The salesman was rude, obnoxious and very unhelpful..... So we walked away.... We were willing to spend$5000.00 on this couch. Instead We went to the Chesterfield store where we were greeted in a very friendly not pushy way and we ended up getting a gorgeous couch for much less than the other couch at Nirvana. The delivery cost was also less than half the cost of Nirvana's. The salespeople were friendly, knowledgeable about the product and overall gave an excellent service. If you want quality, good service and the price they can give you go to The Chesterfield store on King St East, Toronto not Nirvana in the MANULIFE Centre in Toronto

I am a repeat customer with Nirvana, where I went to buy a new couch about 15 years after my…read moreprevious visit. The salesperson was friendly and helpful, although when she outlined the delivery options I was a little startled by how much these costs have risen since the pandemic. Still, I'm very happy with the couch now that it has arrived -- it is not only attractive but also extremely comfortable.

This was our second time purchasing a mattress from Sleep Country. We needed a replacement mattress…read morefor a guest bedroom, and the sales rep who helped us a few years ago moved to another location. No worries, the person who assisted us was just as patient and knowledgeable. I had my heart set on getting the same mattress we purchased a few years ago, however, the model was discontinued. We were shown two similar mattresses and told to take our time. Talk about Goldilocks! One was too hard, and the other was too soft! I was having a difficult time choosing. One of the supervisors was on site and suggested a third option. Even though it wasn't in our budget, we tried it out, and loved it! We were able to work out a reasonable price since we were repeat customers. Incidentally, a good friend of ours was looking for a new mattress, and we suggested Sleep Country. She purchased the mattress we were originally looking at. It turned out to be too firm, but she was able to return it for a softer one, with no issues. Since the employees are not on commission, I like how customers are not rushed or pressured to make a decision or sale!

l was treated very well in this location. Ahman helped me find the right mattress at a very good…read moreprice. He was pleasant and knowledgeable, and listened to my questions and specific requirements. He knew the business well. I was very satisfied with my visit.

Terrible service. In 2018 I came here with my friend. I was looking to buy a sofa. The dude that…read morewas serving us was completely rude towards me because I am a transgender woman. Consistently kept misgendering me and avoided answering my questions. Funny enough he didn't realize that I was the one actually purchasing the sofa and he just assumed because I was there with a man, that he was my boyfriend. I've never felt so insulted in my entire life. I will not be returning to this furniture store. It costs nothing to treat a human being with basic respect.

Excellent selection and truly wonderful sales people. Had my piece delivered on the same day for…read morefree! Could not be happier and will definitely be shopping there again.

Derek and Jim designed and built our solid maple cabinetry for our master bathroom renovation…read more.. paying careful attention to our requests and customizing accordingly. Five years later, these look as beautiful and are functioning as the day they were installed. We were so pleased, we had them design, build and install our new kitchen with the same five star quality of workmanship, professionalism and attention to detail. We love the work they have done, adding such value to our home. Thanks Jim and Derek

What can I say about Derek and Jim. Seasoned professionals for over 30 years, Artistes and experts…read moreat what they do. Cordial, courteous and fairly priced. They are immaculate and take immense pride in what they do. They are very accommodating and really nice people. Our search for solid wood furniture in the regular big box stores, and on Dundas street in Mississauga, and Kennedy in Scarborough has bee long and frustrating journey, consequently we started searching for custom solid maple bed-set solution as a reasonable price, and they delivered. What they delivered far exceeded our expectations. We were extremely happy to tip them. And a few months later they are now working on a custom home office desk, and wall cabinets for both sides of our fireplace - I'll post a review and photos for those projects once delivered and installed. It is truly exciting waiting to see what they will deliver this time around!! Thumbs up!!

It was a pretty good experience. The floor layout was arranged reasonably well and not feeling too…read moretight. Staff were responsive to questions. However, many items don't have a price tag so you have to ask the staff frequently. There's also some "AI designed mattress" which are crazily expensive and prey on the gullibles.

My wife and I purchased a bedroom set from DeRUCCI. Our salesperson was Lydia; she was fantastic…read morefrom start to finish. Because we picked black leather, it had to be custom-made in China. Even with Covid-19 still affecting the world, our order came in before anticipated. Once in Canada, Lydia contacted us and updated us on shipping and arranged delivery and set up. The bedroom set is very high quality and looks terrific in our master bedroom. We would definitely recommend DeRUCCI furniture to others. A very positive shopping experience indeed!

My family purchased a king size bed for about $3500 and it was very nice. The staff at the store…read moregets 4 stars for their service. The bed and quality gets 4 stars. The reason I gave this review 3 stars is because of the assembly of the bed. They had two men deliver the bed and assemble it together. It was not done right, drilled extra unnecessary holes in our wall to hold the headboard. Although these extra holes weren't visible after the headboard gets mounted but this shouldn't have happened if they were professionals. The headboard should have been mounted flushed to the wall form top to bottom but the way they did it was only flushed at the top and the bottom part of the headboard slanted and touches the wall. However the mistake was forgivable as these two men worked really hard to put it together. They initially came in our house and said it would be a very easy job that would take maybe 1.5 hour but ended up taking them over 3 hours. The other reason I didn't give it 4 stars was because we had requested chrome legs for the bed but instead the wrong type of legs came with it. Though it's a minor issue but it did cause inconvenience as one of us had to take work off to physically be home when they had to come back to the house to reinstall.

BoConcept might not be on the strip of expensive furniture and decor stores on King Street East,…read morebut their prices are comparable. For $150 their store-hired interior decorators will come to your place to take measurements, and then give you their ideas and suggestions on how to furnish your digs (with BoConcept products of course). The $150 also goes towards your purchase. I found their selection of fabrics and colours to be limiting. Their prices are pretty ritzy so those who are price-conscious should head to Ikea instead. With that said, they do have a some pretty cool furniture, like sectionals that lock together magnetically to prevent the slip and slide effect (which is most likely to occur when you're at your drunkest). Their interior decorators are relatively young, and in my opinion relatively inexperienced. Of course, you have to take that with a grain of salt as their ideas are only as good as the line of products carried by the store.

Outstanding customer service. Above and beyond.... purchased mattress, box spring and frame made in…read moreOntario....next day delivery. This is a real Mom and Pop business. Awesome!

I made purchase there first of all the owner mixed up my order gave me most uncomfortable and hard…read moremattress. I complained about he refused to exchange or give my money. He finally decided to give me a new one after I threaten him about how a customer has the legal right to return or exchange a product if they are dissatisfied with their purchase. He came to exchange the mattress as promised but it was still same as the first. Now I am stuck with a queen size matters which is absolutely worst thing ever to sleep on leading to back problems. I recommend anyone not to buy anything from store because the owner is scam artist, cheap, and has terrible customer service. This place should be reported to business bureau.

Great service, price and advice. You cannot do better than these guys for a new adjustable bed…read more Michael is easy to work with, honest and reliable. Excellent experience buying from here.

Michael is wonderful. The two terrific people who delivered my adjustable bed - John & Chantelle -…read morewere delightful, efficient, helpful, and made sure they cleaned up after themselves. It was fun! And I love my bed. Thanks. Michael for all your help.