This was our second time purchasing a mattress from Sleep Country. We needed a replacement mattress for a guest bedroom, and the sales rep who helped us a few years ago moved to another location. No worries, the person who assisted us was just as patient and knowledgeable.
I had my heart set on getting the same mattress we purchased a few years ago, however, the model was discontinued. We were shown two similar mattresses and told to take our time.
Talk about Goldilocks! One was too hard, and the other was too soft! I was having a difficult time choosing. One of the supervisors was on site and suggested a third option. Even though it wasn't in our budget, we tried it out, and loved it! We were able to work out a reasonable price since we were repeat customers.
Incidentally, a good friend of ours was looking for a new mattress, and we suggested Sleep Country. She purchased the mattress we were originally looking at. It turned out to be too firm, but she was able to return it for a softer one, with no issues.
Since the employees are not on commission, I like how customers are not rushed or pressured to make a decision or sale! read more