EXTRAORDINARILY AWFUL customer service department! It's actually zero star rating. I purchased an…read moreexpensive custom Elran couch from Dodd's. The leather is mismatched and the recliner electric mechanism is faulty. Dodd's has one customer service person "Tina" who looks after the whole island and has 600 complaints that she cannot get to. I've been waiting 6 MONTHS to have my problem resolved (couch arrived July 29, 2022). They never let you talk to Tina as she is always in a meeting. "just email her". But she never emails you back. They hired one person "cole" who they have since "reshuffled staff" and he is now gone. He at least got the couch looked at by service to confirm it is a manufacturing issue. Now he is gone so I am in Tina's never ending waiting room. I would NEVER buy an expensive product from this distributor again. Go to Urban Barn. They are lovely!

I had a very tight timeframe to furnish the new home we were moving into. Michelle Lund looked…read moreafter me, and I couldn't have asked for better help. She only showed me pieces that would arrive in time, kept to my budget, and was excellent on following up on the orders. Everything arrived on time (including custom orders) and I was very happy with everything. Michelle was professional, friendly, and extremely committed to providing excellent customer service.

I bought 4 X 50 inch Skyworth TV's from The Brick in Nanaimo less than two years ago. I bought…read morethese for a resort that I run. Two months ago one of them failed by giving us verticle lines across the TV. I had to replace it. Today I learn of a second one that's doing the same thing. So, yet another replacement. In less than 2 years I have 2 failed TV's out of 4 that I bought. And on top of that....it's near impossible to talk to someone as you get looped through nonsense so....I gave up.

We were approached very soon after we entered the store. Kendall was very helpful without…read morepressuring us for the sale. She helped us put together all that was needed for the bed we purchased. We were very pleased with the price and how quickly our purchase will be in the Duncan store.

I had a very good experience. They sell Stylus sofas which are high-end, but the prices are good…read morefor what you get. The people were friendly and helpful, even when I changed my order at the last minute.

good quality furniture, good prices and quick delivery. whole interaction seemed so easy. very…read morehappy with the result. we bought a stylus sectional, we shopped around and IHF had the best prices by far

The level of service, pricing and quality of of the mattresses and frames in this store is…read morefantastic. I run a boutique hotel in Gibsons and I wouldn't shop anywhere else. Guests have all commented on how comfy our beds are and Burney, the store manager, has provided a level of service that is truly incredible. Thanks guys!

From the owner: Our locally owned and operated mattress shop offers the best quality mattresses and bedding…read moreincluding sheets, mattress covers and a wide variety of pillows. We offer the top brands and the best materials, from wool to latex. Our elite bedding products will help you enjoy a better nights sleep as soon as you get your new mattress set home. Visit us today to browse our great selection and work with one of our knowledgeable staff members!

The service at Mr Mattress is outstanding! Had a good conversation with the owner about mattresses…read moreand he was genuine, honest, knowledgeable, and down to earth. At first I was going to go to one of the bigger company stores but when I looked online I just felt they were overcharging on everything, whereas the Mattress guy gave me a great deal and took away my old mattress for a small and reasonable fee. All in all the amount I paid was great value for the great quality and I love that it's made locally and I'm supporting a small local business. The delivery guys were super friendly and easy going and my whole experience was just fantastic. I would definitely recommend and will go back for my next purchase. Also, I don't know if I ever want to leave my bed. It's sooo comfortable!! I love it!!

I bought a power bed and mattress probably nine years ago now and the controller was starting to…read morefail. I called Mr. mattress and he sent somebody to replace the controller at my convenience. Amazing service. I've been buying beds from Mr. mattress for probably 30 years Expert knowledge, quality and service can be counted on from this company. I always suggest to my friends and family to check out this company before making an important decision on a mattress. Thanks for your great service.

They do not exhibit an "all sales final" in their store, but that is the case. The ONLY reason you…read morecan return your appliance is for a warranty issue. They do not provide enough advice at the buying stage, and if the appliance is unsatisfactory in any way, you're on your own. I don't think they really care about their customers. (By the way, nothing is actually on sale there -- the "sale" prices are what the appliances normally sell for in other places).

Excellent service from the Sunshine Coast appliance store inSechelt. The delivery came right on…read moretime and the two fellas were most patient and carried the stove up many stairs. Thank you Laura for coming to teach me the finer points of my new stove.

Big shout out to Scott Morgan and his crew, love love my new leather couch and love seat. Felt so…read moresorry for the crew moving it in, but they were amazing, Nice feeling to shop local Cathy/Qualicum Beach

From the owner: 'The Biggest Little Furniture Store on Vancouver Island.' The highest percentage of BC and Canadian…read moremade furniture and mattresses than anyone in Canada! Over 20 years of expertise. Guaranteed lowest prices on Vancouver Island. Same day delivery.

Honor and integrity, without it just another store. Next may not be fancy, but they have a great…read moreselection, and deal in some great brand names for a much lower cost. But, the customer service, this is where they shine. They make it right. This is my third visit, and I will always go here first.

From the owner: Next Home Furnishings is a family owned and operated business for the past 12 years. Located in…read moreNanaimo, we serve the area, providing new and used home furniture. What's more, we accept quality trade-ins. Come by and see our selection of bedroom furniture, lamps, sofas, dining room sets, tables and more.