Thomas did an outstanding job in correcting my sleep apnea problem. We texted back and forth and he fixed my problem quickly. I would recommend to anyone seeking help from sleep central to use the texting feature. Shout out to Thomas ! read more

Caitlyn Dixon was very helpful and not rushed. She explained everything and answered all my questions. She makes ordering very easy. Thank you Caitlyn!!!! read more

Shayna was very helpful , she resolved all my questions, and clarified my doubts. I would recommend everybody to contact this service.

Excellent service through the on-line chat with a real person -- ISAAC D. I had some ordering issues and he got everything quickly straightened out and ordered. read more

This company is the absolute worst to deal with. They never know what is going on with my cpap order and don't care. They lie and say it will be shipped any day and it never ships and they have no idea why not. They just are worthless! read more

Just had to mention if you happen to utilize a CPAP machine , you know how " Important " it is to maintain your equipment tubes, filters, masks, headgear etc, I utilize Sleep Central for all of my supplies, with so many insurances, constant changes, I must say Sleep Central stays on top of it and has always been able to get me the needed supplies, It is refreshing to speak with sincere people that obviously enjoy their job and explain throughly as to your order and time frames of actual shipping. I spoke today to such a person Britney Calhoun " CSR SC" I explained my needs she checked against my previous orders and verified all of my order was correct & complete as to my current machine being utilized. I have previously tried to order supplies and ended up with poor connections with language barrier adding to confusion and not feeling confident giving personal information over the phone outside the USA. I was totally happy with my order today and the way Britney Calhoun handled the order, Sleep Central continues to be my supplier of my CPAP needs based on the Quality/Professionalism they deliver, If you're utilizing a CPAP machine you know what I'm talking about... Thank you/Job well done read more

Nisa D. rocked. I'd been VERY frustrated with my mask and was having trouble until I got ahold of a human to help me change it out. Nisa needs a raise! read more

January 30, 2026, l am working with Bethany M. to transfer my account from Texoma Medical Center DME to RoTech. There have been some delays which Bethany has worked to resolve. Some of those delays were my misunderstanding of the process for transfer. Some delays were from the Doctors office for correct records. Some delays were from RoTech software which can be confusing. I believe I am in the proper channel to get my account completed and be in the routine reorder process which would not require special handling. Prior to Bethany's involvement I was not a satisfied customer, but at this time I believe we may have this resolved in 2 weeks. Success at last. I look forward to being a satisfied customer for RoTech. read more

I would avoid working with the company . Customer service horrible! Everytime you talk to their representatives, they can't seem to get their story straight. Very frustrating dealing with them. read more

Brittany G did a great job on a recent chat concerning my CPAP supplies. My wife and I both are CPAP users and the only issue I have with this company is when they call, text or email the rarely identify which of us they are inquiring about. Just the addition of a first name in the body of the communication would make it much easier to be prepared to inform them on questions they have about our orders. read more

STAY AWAY! STAY AWAY! STAY AWAY! Tell your Pulmonologist to please refer you to another company. Resmed, Aeratech, Lincare, Apria, Total Respiratory, Philips, (Even Goodwill and/or MarketPlace) Customer Disservice. A company that does not have the ability to listen nor even try to attempt to understand the concerns of their customers has NO Customer Service. I made numerous phone calls to try to obtain replacement supplies, only to be told that I am not entitled to these supplies due to my insurance provider. After contacting my BCBS provider, I am informed that, I am entitled to many supplies, even monthly, even though I have been paying Rotech/Sleep Central and they having been billing my insurance company. I am not sure if this meets the legal statute of Fraud, but it certainly begs the question. So being properly informed, I call again. Unfortunately the ESL (English as a Second Language) representative, can only read from a SCRIPT , that does not match my questions and concerns. I actually do not blame her for her inability to troubleshoot and listen to my concerns, I totally fault her company training. Throughout my 45 minute frustrating leading to infuriating attempt to simply resort to "Yes or No" questions, I conceded and asked for a Supervisor to please call me. Well, the next day, to my surprise, I did get a return call from a "Supevisor". Again Sleep Central did an outstanding job training management to read from the same script. Unfortunately, the supervisor, even though she apologized profusely, was unable to simply listen to my concerns and properly, concisely respond. I will not recommend Rotech/Sleep Central to anyone. Actually, anyone who I come into contact with that is having a sleep study done, I will strongly suggest they avoid contact with Rotech/Sleep Central. Shannon C Stephens 1344 Zion Road Dorchester, SC 29437 843-200-8063 read more

This has happened to me multiple times: I call the main office, the rep tries to transfer me to a branch, no one answers, the rep sends an email (most recently, addressed to a NUMBER), and no one ever responds. I am six months past due on supplies because I can't get anyone to help. PS Some of the positive reviews appear to be posted by the company. read more

They sent wrong item but I have to pay the "restocking fee" plus shipping. They have no merci with retired people. This is all business for Drs also. read more

I used online chat with Kayla S., who was great at helping me order the CPAP supplies I needed.

Just got a phone call from Penny as a follow up to an earlier chat. My CPAP supplies delivery date has twice been pushed back by UPS. In the past with other carriers, this meant that they didn't know where the package was. It had been delivered to some depot back east and then poofed out of existence... without a trace. That might be the case here. Apparently UPS was supposed to do a handoff to USPS but that service has problems of its own, specifically Louis DeJoy. But back to the action. Penny called to let me know she was ordering another replacement to be delivered to my home by FedEx. Now, how about that? I'd closed that earlier chat because I thought the only thing I could do was play the waiting game to find out if my supplies would be delivered by 7 pm tonight or not. Penny just took that waiting stress off me. Her taking the initiative to follow up with ordering a replacement and calling me about it demonstrates why I prefer to order my major CPAP supplies from Sleep Central. The agents are uniformly great in chats and in providing excellent customer service. read more

I've been dealing with Sleep Central for months and months over this issue. They sent me product replacements in March, but continue to send me fraudulent invoices for the same items, even though I only received them once. I've sent them multiple emails regarding this, and when they do reply to my emails--often weeks later--I get a different customer service rep each time, and all they ask is what home address I have on file, which has nothing to do with the actual problem. This company's customer service is awful, and they should be ashamed of how poorly their customer service representatives are trained. I would give them a lower review if I could. read more

I had some trepidation when my long-time CPAP supplier changed to Rotech. Caitlyn Dixon completely erased those fears. She was awesome in helping me out. Positive and personable, she's very knowledgeable and proactive. Caitlyn is an absolutely great representative for Rotech. read more

This is my fourth unanswered call this week. During today's attempt, I was on hold for over 34 minutes, repeatedly told by an automated voice that "my call is important," all while enduring looping hold music--only to be randomly disconnected. Customer service is only available during weekday business hours (9-5), which means I have to take time off work just to try to resolve issues with a $1,000 device. The process is convoluted and confusing--between Sleep Central, ResMed, and Rotech, it's unclear who is responsible for what. Trying to schedule an in-person appointment is no better; they're booked more than a month out. The ResMed AirMini supplies feel cheap, flimsy, and are not compatible with my home device, which requires buying additional supplies. To their credit, the sales experience was great--they were incredibly helpful and responsive when it came to making the purchase. Unfortunately, that level of service has not extended to post-sale support. What good is the device if it doesn't function properly or come with the support needed to make it usable? Two thumbs down. read more

Nicole Hurst was incredible on the phone today. So knowledgeable, pleasant and helpful. A great employee for sure

Got a call about needing more information about my automatic order. did an on line chat with Tyler C. He promptly explained why they needed additional info and I was glad he did. My order was for more supplies than I needed this time. Tyler modified my order without trying to get me to buy the extras I didn't need this time. read more

I spoke with Nicole Hurst. It was one of my best contact when contacting you for supplies. She was very efficient and quick.

Not at all happy with Rotech. They implement rules beyond what my insurance dictates for consumables and are not receptive to any complaint regarding their performance or perceived inadequacies. I contacted them many times and it was always a bad experience, waiting, then never getting any accommodation or consideration for their delays (when merging/purchasing "Medical Equipment Distributors"). Totally dissatisfied with this DME provider and do not recommend them for anything, let alone CPAP supplies. /Randy read more

For about the past ten years I have been receiving supplies regularly. In the past about 6 weeks I have received calls from ROTECK asking me to verify my supply order. Each time I was told my supply order was on its way. Last week I received a message telling me I needed a new prescription. On my email I received another request for a new prescription. I emailed back a response with the current information. Last year Dr. Mapel submitted me to a new sleep study. The new prescription was sent to ROTECH. I began to receive supplies with a new CPAP unit. NOW, ROTECH acts like they didn't have a prescription. And, ROTECH still has me under Dr. Mackin. ROTECH needs to keep current records. I called today and was informed that Dr. Machin was still my doctor which he is not. Then she tells me they will be waiting on a signature from Dr. Mapel. Absolutely ridiculous !! read more

I just had a long chat, vía the chat box option, with Shayna. I was connecting in order to acquire my CPap supplies for the first time, using my benefits with my new and current insurance company. The process took time but she was competent, extremely patient, and accommodating with this 70 year old client, moi! read more

I had a CPAP supplies and question on registering my Resmed Travel CPAP to the "Air Mini" app. Tonya R was very helpful and patient.

I Just called Rotech to order any supplies that I was available to ship. I tried the automated system but it directed me to call back and live representative. II called back and Lucas Bear was my service representative. He was very professional, precise and to the point. He was courteous and thorough. While I would prefer to go through the automated process, my experience with Lucas was excellent. Fred M. read more

If I could rate this company with a negative rating I would. They never follow through and any of the calls you make with them. It over 70 years of living this is the worse customer service I have seen. read more

left numerous messages. no return calls. went to store in Leesburg Florida and was chastised for showing up without n ppointment! was told they were too busy to return phone calls! or to even talk to me without n appointment. so, how do I get an appointment if they won't answer phone or return messages? my machine was not working and I really need it to sleep. it was like "tough luck". I am actively trying to find another supplier....one that understands what customer service is lol about. read more

I have tried for a year to get them to send me the right supplies. Despite numerous attempts, I hey continue to send me stuff for a CPAP machine that was recalled and replaced by the manufacturer. I can't get them to fix my order and I can't get anyone to respond to emails or phone calls. Rotech, if you're reading this I will not pay you for this crap any more. read more

I have had an order for replacement since July, 2024. Now is it September and I am still waiting on status of my order. I have had several phone conversation with both Sleep Central and Rotech (Rema Health) and still can not get an answer for my order. I even had my insurance to get involved and papwork from Sleep Central to insurance company was the hold up. This is not the first time I had to call and call to get an order taken care. It was delay after another excuse and I had never gotten a call or email to ask for anything to process the orders. So tired of dealing with this company read more

Was never able to get my on line account activated or signed in. I called customer service on July 23, 2024. The call center process was difficult at best. The rep was difficult to understand and my information or CPAP details were unavailable. I had to provide all details even though I have been using Medical Equipment Distributors in Virginia Beach for several years. 48 hours later I still had not received and confirmation e-mail of setting up the account or any order/shipment information. So, I wrote an email to customer service for assistance on July 25, 2024. I finally received my first email response today Saturday, August 17, 2024. Fortunately, my order showed up without shipment notice on July 29, 2024. Just not pleased with the customer service or ease of ordering. read more

It took me a long time to get to Josiah. I had received no notice whatsoever that Humana had switched me from Cooley/Lincare to Rotech. No one at any of those had a human being answering the phones; it was just auto messages and guessing what number to press, and waiting for a call back. Josiah wanted me to fill in the blanks online so that i could transition from Cooley/Lincare to Rotech, I said that usually doesn't work for me, even though I use computers a lot. So he finally offered to take the info from me over the phone. Hurray! That's what he should have done from the beginning. read more

I want to mention and provide feedback for improvement, that the customer service has been unsatisfactory.  There is poor communication of any issues like the one mentioned in a recent e-mail which causes a late delivery of the supplies.  I am not sure the date when the prescription become invalid.  I also want to mention that I get supplies two to three days late since the order seems to be placed late. read more

Insufficient personal contact. Too difficult to get direct help. As usual automated service is poor

Awesome personable text service for reordering my CPAP supplies! Jonathan texted me, verified it was me & then we were able to reorder all that I needed. Been a CPAP user for decades & this was first time reordering via text instead of phone or email...It was Perfect! Keep up the great work Jonathan & Sleep Central! read more

Haley answered me promptly the next morning and answered my question. I originally call but waited too long on the phone so I decided to use email instead. This is by far the fastest and easiest way to get a response. I will know better in the future. Thank you, Tom Cordas read more

If I could give a lower review, I most certainly would do so! Today is 7-22-2024 and I have been attempting to order and receive CPAP supplies since April 2024. I ordered online and then with an agent by phone and still nothing. Now they tell me they must drive to my doctor's office to get a physical signature rather than email or a secure portal!! IS THIS 2024 OR 1924????? In the meantime, their electronic system calls me, texts me, and emails to me daily to order my CPAP supplies but never a live person to speak with. I HAVE BEEN ATTEMPTING TO DO SO TO NO AVAIL!!!!! This is the most disgusting service I have ever experienced in my entire life. I guess I need to keep washing out my ancient supplies and use duct tape to keep it all together in working order!!!!! read more

Hadn't yet received supplies from SleepCentral that I ordered 2 weeks ago. Chatted with Brittany G, who was able to confirm that the orders were "manifested" at Sleep Central, and would be shipped out soon. Whole thing took less than a minute. read more

Sleep Central needs to improve its communication with insurance. There is no reason why I should have to be the middleman in this situation. I have started getting supplies elsewhere and asked Timothy W to remove me from the email and call list. I hope there is a follow-through. read more

Thomas W provided excellent customer service I would highly recommend this company. He made my experience positive with his quick responsive service. read more