I just got home from having the smog check on my car...very good experience. Professional,…read moreknowledgeable and fast! Cost includes certification sent to Sacramento. Great deal, nice people and I couldn't be happier I like keeping local people in business. We all deserve this.

Great service; same day service! Wonderful to have local service providers! Hate having to drive…read moreall the way to Chico.

TL;DR - Sean is awesome. His shop is awesome. His service is awesome. Give him your money and save…read moreyourself the hassle of dealing with mechanic scumbags. Also he doesn't do the DMV stuff anymore because no one was taking advantage of it and it's too expensive at the moment/price of goods going up. So my man Sean can't justify offering it anymore. Sean's a certified badass. Went here this morning to get a smog for my car and it was about a 15 minute drive or so. I was the first and only there. Rolled into a vacant parking spot when Sean came over and asked if I here for a smog. I said "Yeah" and he asked me to park in the awning and he'd get me hooked up. I also came prepared with some Micky D's breakfast cuz ya boy was hungry. So anyway, fast forward 10 minutes and while I'm munching on my McMuffins, Sean and I are talking casually about stuff. Kitchen Nightmares is on and Gordon Ramsay is going in on some crappy chef. Sean's like "I'm pretty sure your McDonald's breakfast sandwiches taste A-1 compared to that restaurant's crap right now." In between our conversation he politely asked me to sign off and review what he was charging me for, didn't try to upsell me, sell me anything useless, or any additional fluff. He also didn't rush me out of there either. So I able to take my time and enjoy the deliciousness I had brought with me. All in all I spent about 15-20 minutes tops. The process was fast and easy. 15/10 would chat and chill with Sean again. Oh yeah and my car was fine. And I paid about $45 for the whole thing (smog check). "It seems like quality has taken a dive man, all these shops are trying to screw you out of your money. You come in for brakes, they try and sell you a tune up with it. On the shop's mission statements it should say in fine print under their BS commitment to customer service, 'We're also here to gouge and bone you out of every penny you own.' - Sean, Certified Boss, Norcal Auto Support this man, he's awesome.

Hands-down the best service I have received in the automotive industry. In years . I had a 9…read moreo'clock appointment to which I was 15 minutes early. He wasted no time to help me. I don't think I was there more than five minutes and that was just because I was asking in him questions that he's answered simple quick Ian's to the point.. my previous career was in AAA emergency road service so I've been to a lot of repair facilities for 37 years. I live almost 30 miles away even though there are places closer I will be going to him for sure... thank you so much for the great service Steven

When I asked the office clerk about their diagnostic fee applying to services rendered, I was not…read moreprovided with a direct answer. The representative kept talking over me and she was very rude. She showed poor customer service skills by saying things like " we don't work for free". She also tried to insinuate that all the other customers understood her logic when in fact she never provided a direct answer to my question.

Popped in for a smog, quick and friendly service…read more Can be funky to know where to park and they are busy but nothing unmanageable.

Friendly and quick service. Was in and out in less than 30 minutes with an appointment.read more

Stellar customer service, great value, accepts walk ins and speedy service. Highly recommend!read more

Great people here. Very honest and take their time out to talk to you about any issues. I'm a lifer…read moreand will definitely recommend them to others!

One of the reasons I continue to go back to Spencer's Automotive is because they have always been…read morehonest with me and integrity is important. They could have easily sold me on replacing my timing chain, gears and all the parts that it takes to rebuild that area but instead I was advised that it would be best to have the transmission checked out first before spending $2500 to $3000 with them. The car is only worth about $5000 so it wouldn't be worth spending all that money on it to then have the transmission break down on me and I would have to spend another 4-5K. Thank you for honesty!

I really recommend this shop over les schwab, these guys know more and can do better. plus it's a…read morelocal small business that you'd be supporting.

As of Friday, August 6, 2010 the certified demand letter that I sent to Mr. Jeffries on Friday,…read moreJuly 23, 2010 was refused at 12:10 p.m. and is being returned to me. I have contacted the Bureau of Automotive Repair (the licensing agency) and since found out that Accurate Auto is a NAPA AutoCare affiliated service station. I have notified them of Accurate Auto's rather unsavory business practices, negligence, and unsettled situation with the recovery of expenses I incurred. Furthermore, negative postings are appearing on Craig's List under Chico (general community), RipOff Reports' website, and can be found under the August 7, 2010 posting at http://ejourn.net/journal It has come to my attention the business is now listed as owned by Michelle Jeffries, Rob's wife. The negative feedback I posted at their Facebook business page was removed, however, for your viewing pleasure, I have uploaded a picture here along with pictures of the belts they should have replaced and had they done so, none of this would be happening. Simple common business ethics people. Is that really so hard to get?

RUDE is the best word to describe the way Burkett treated me when I went to his shop. He waited on…read morea woman who showed up after me and just ignored me.. I left and never returned. I would not recommend him.

This place is absolutely amazing. I had a car that needed tons of work. They were able to get the…read moreparts I needed and get it all fixed in record time. The staff is very friendly and professional. I would highly recommend them. The prices are pretty fair as well.

I Called up with what I thought was a transmission problem on my truck, (not realizing he…read morespecialized in Japanese cars), explained what happened and what the truck was doing, he said sounds like a clutch and that he give me a call back when he had prices for both potential problems. He called back gave me the prices (which were were a bit less than I was expecting) and said to bring it in. I brought it in the next morning and told going there was no rush because his parking lot was full, he was obviously very busy, and I left him to it. I got a call 2 days later saying It was done and that it ended up being the clutch after all (which saved me a couple hundred bucks or so). I went to pick up my truck, he showed me the busted parts and explained what happened and then I was on my way. Overall, it was very quick and professional and one of the best shop experiences I've had, you can't beat up front, straight forward answers and decades of knowledge and you really can't beat a good deal for quality work. If you're thinking about giving them your business, just do it.

Took my Diesel Ford F-250 to get smog checked, staff are friendly, got me in and out in about 1…read morehour.