They helped design and then printed the program for my mother's celebration of life. They came out…read morebeautifully.

I had an extremely frustrating experience with Pitch Black Printing that left me with a completely…read moreunusable product and no fair resolution. I ordered what I described as thank you cards, reasonably expecting folded cards with space to write inside -- which is standard across essentially every other print shop I've used, both online and locally. Instead, I received flat 4"x6" prints with full ink coverage on both sides, leaving zero space to write a thank-you note. As printed, the cards are unusable and can't be repurposed for any other event, making the entire order a loss. When I raised this, I was told the job was printed "to spec" and offered only a small discount on a full reprint -- meaning I would have to pay again to correct a problem caused by ambiguity in their process. There was no offer of a refund or complimentary reprint, despite the fact that the misunderstanding could have been prevented with minimal clarification. The underlying issue is Pitch Black Printing's order submission system, which relies on a bare-bones Google Form (name, email, and a free-response description). There are no clear, selectable options like "folded card vs. flat card," "opens vs. does not open," or "writeable interior." Customers are expected to know and correctly use print-industry terminology to avoid mistakes. If they invested even minimally in a modern ordering process with explicit choices instead of free-text descriptions, this issue likely would not have happened. What makes this especially frustrating is that staff took the time to double-check minor details like quantity (even asking if I wanted to increase it when I never mentioned doing so), yet never once clarified what kind of "card" I meant, despite later acknowledging that the term can mean different things to different customers. Given that the submitted design leaves no room for writing unless the card opens, this was an obvious place where clarification should have happened before printing. Secondarily, communication throughout the process was very slow. I submitted artwork on November 13, and the prints weren't ready for pickup until November 26 -- nearly two weeks for a small local print job. Responses from Maurice routinely took 24-72 hours, often accompanied by apologies for being behind on emails due to production or events. Those delays made an already frustrating situation harder to resolve in a timely way. Between the unusable final product, lack of accountability in resolving the issue, ambiguous ordering system, and slow communication, I can't recommend Pitch Black Printing -- especially for something as standard and expectation-driven as thank you cards. Here's my reply to Meagan's comment below(since yelp wont let you reply to comments): Hi Meagan, I want to clarify a few points in your response. When I first raised concerns, I explicitly stated in writing that I was traveling for Thanksgiving and unavailable for a phone call at that time. Additionally, my phone number was provided on the original order form, so there was nothing preventing a call at any other point before or after the holiday if clarification was needed. Framing this as an inability to connect overlooks both of those facts. Regarding communication timing, while I understand and respect that you are a small studio, response times throughout this process consistently ranged from 24 to 72 hours with one response coming in 7 days after my reply and another response coming in 5 days after my reply, both of these well after the issue was identified. Those delays materially contributed to how difficult it was to resolve a time-sensitive order. As for the resolution offered: the discount provided was 15% off a full reprint (later increased to 30% only after extended back-and-forth). In the printing industry, when a product is unusable for its stated purpose due to an ambiguity that could have been prevented with basic clarification or clearer ordering options, a complimentary reprint or substantial accommodation is standard. Asking a customer to pay most of the cost again is not a reasonable remedy for receiving a product that cannot be used at all. You also noted that your ordering process has since been updated. However, the entry point of the online ordering process remains unchanged -- customers are still asked to initiate orders through a free-response form without being guided through explicit, selectable options like "folded vs. flat" or "writeable interior." That was the core issue here, and it appears largely unresolved. I appreciate the acknowledgment that improvements are needed, but that recognition only came after the fact and at my expense. I shared this feedback publicly so future customers can make informed decisions and so this situation doesn't repeat. -- Natalie

I used Branded for some printing on sweatshirts for gifts. My in-person consultation was quick,…read moreeasy, and informative. Based on the material, vinyl was the best choice. The online portion of reviewing, approving, and paying was fairly easy. The time from initial visit to pickup was about a week.Finally, the total cost was less than I expected so it was a decent experience.

The company I work for uses Branded Screen Printing for the shirts, hoodies, jackets, etc that we…read morewear with logo and lettering. I was given a link with clothing style options, colors, and sizes to chose from. I placed my order. Depending on how many other orders are put in for my job site will determine the turn around time. I think my order of a shirt and a light pullover was completed in two weeks. I was sent an email with pick up instructions. The employee was friendly. I am happy with the price, quality of the clothing, and of the printing.

Got amazing pink cord hats embroidered with the shop logo from these guys and the end product was…read moreamazing! I get lots of compliments and people love them. Absolutely 100% recommend working with them, and I would work with them again!

I am so very pleased with the service and end product I received from Thread Pros! I ordered shirts…read morefor a camping trip. We were celebrating our 10 year camping anniversary with this group of friends and I wanted to make it special. Jon and Trevor really worked with me to create a design, pick colors and get it done in time to deliver the very best shirts! We had a variety of sizes and styles (v-neck for women and crew neck for the guys). They gave me exactly what I wanted and so much more! Do not hesitate to use this business. You won't be disappointed!

Digiprint was absolutely amazing to work with! They helped us create beautiful handouts and table…read morename cards that truly elevated our event this past month. Their team went out of their way to assist us--even when some of our formatting wasn't correct--and handled everything with professionalism and care. Communication throughout the process was excellent, and they were incredibly accommodating with our last-minute requests. If you're looking for a reliable, creative, and customer-focused printing partner, we highly recommend Digiprint!

Digiprint on Longley Lane went above and beyond for us. A big chain printer completely ruined our…read morememorial programs at the last minute, and Digiprint stepped in to save the day. Not only did they get everything reprinted beautifully, but they actually beat the timeline they promised. Their customer service was warm, understanding, and truly outstanding in a very stressful situation. I can't thank them enough--this team is professional, reliable, and genuinely cares about their customers. Highly recommend them for any printing needs! Their prices were half what the big chain charged with twice the quality!! Wow! Wow! Wow!

If you are looking for the best vehicle wrap shop in Northern Nevada Grafics Unlimited is that…read moreplace. Wanted our Porsche mirrors wrapped in high gloss to match the gloss pieces that Porsche installed from the factory. Grafics Unlimited is a very detailed oriented shop and takes the time to give you that 5 star product. Very clean shop with great communication and a business that goes above and beyond. From the receptionist to the folks inside the shop it's a great team here. I Highly recommend GU. I'd love to see them in the future for a full vehicle wrap. I'll be back. Thanks Grafics Unlimited 5 star!

Ben Rogers impressed us most highly when he lent his artistic skills to the production of a museum…read moredisplay for the Angels Camp Museum. He was enthusiastic and informative in helping us achieve our goals and the finished product, both the panoramic photograph and accompanying texts, were better than anything we had imagined. Beyond that, he did additional photoshop work where necessary and only charged us the original quote. The museum has received many compliments on the display and much of the credit goes to Graphics Unlimited for their excellent work.

Coming in out of town, we weren't sure where to go to print documents. Even though Gary runs a…read morecommercial printing business he was kind enough to help us out! There are posters and other printing materials displayed in the office and they all look and feel very high quality. Highly recommended!

I reached out to MidTown Printing via a quote request form on their website at the end of January…read more2020 regarding save-the-dates postcards. I needed printing and some simple design services, because I do not own photoshop or other design software. Gary, the owner, quickly responded with a very reasonable quote, and after several emails back and forth to finalize a proof I was able to pickup my final product from the MidTown Printing office by the end of February. Gary was very honest about the timeline and genuinely apologetic when there was even the slightest delay in our artwork curation. I had gotten a jumpstart on the save-the-dates pretty early, because I was very particular about having a postcard that looked exactly the way I wanted! I was able to easily send Gary all of the components of what I wanted the postcard to look like--front picture, back styling, text and fonts for front and back--and he was able to combine all of my elements together to create a few proofs. I was able to request major and minor tweaks to the proof until I had the save-the-date postcard of my dreams. Luckily for Gary we had the winner after only 5 iterations. The finished product was beautiful! Gary's craftsmanship as well as his easy going demeanor throughout the entire process was impressive. I would utilize MidTown Printing for my future printing needs.

I've had multiple projects done with Reagan over at Dragon Head printing. The quality and…read morecraftsmanship of the prints are unmatched. I'm a screen printer myself, but when it comes to difficult jobs I always hit up Dragon Head. There is no one that offers as high quality of service at such a great price in this industry. Extremely quick turnaround time, and they even help out with artwork designing. If you have an idea that you would like to get screen printed, hit up Dragon Head.

From the owner: Be sure to reach out to the phone number or email provided. Yelp is not great those methods are…read moremuch better. If it involves screen printing we love it and we do it! We offer graphic design, screen printing AND live event printing! (Northern Nevada/California) Dragon Head loves a challenge, come to us with your ideas, well make custom artwork or send in your own and well provide a high quality long lasting print!

The store was clean and orderly. The clerk was friendly and helpful. He packed up my presents and…read moresaid they would go out today. The package arrived when promised. The contents were in good condition upon arrival. This is a great place for locals.

The staff used to be so friendly and helpful. the employee today was so unfriendly and never…read moresmiled. Hope it was just a fluke.

Bobby was the videographer at my wedding and did an excellent job. He was there from start to…read morefinish and shot every second of our special day. He is excellent at capturing every moment without feeling like the camera is on you. He is reasonably priced and did an amazing job on our wedding video. He gave me all of the footage from our ceremony and was an absolute pleasure to work with. He did an excellent job telling our story and he did not kill our budget which is important when you are trying to pay for a wedding. Make sure to check out his Vimeo account and tell him what is important to you and he will make sure to have every moment just the way you want it.

I have the highest words of appreciation for excellence. Mabbie did our wedding video and I could…read morenot more pleased. I barely knew they were there and yet they captured every special moment. The highlight video they did for me to show at our ceremony in Seattle was as a perfect recap that was so good I put on the internet!! Then he sent our full ceremony in such a classy box with the flashdrive ... I gave it to my husband as a surprise and he thought the box and flashdrive were the present it was so impressive. LOL SO grateful for the incredible work Bobby and his team did. Truly a classy act. I plan on using them for my business videos next. THANK YOU Bobby for capturing my best day yet!