In September 2025, my family purchased a vehicle from SkyRides Automotive in Houston, Texas. At the time of purchase, the experience appeared professional and we were assured the vehicle was in good condition. For additional protection, we also purchased an extended warranty.
Shortly after bringing the vehicle to Dallas, serious mechanical issues began to surface, including oil leaks, temperature gauge problems, and multiple other concerns that required diagnostic evaluation. The estimated repair cost has now reached approximately $12,000.
When the claim was submitted, the extended warranty company initially reviewed it but later denied coverage, stating that the issues with the vehicle were pre-existing prior to the purchase of the warranty, meaning the problems were already present at the time the vehicle was sold.
Once the warranty company denied the claim, communication with SkyRides Automotive became extremely difficult. Phone calls were not returned, emails went unanswered, and we were repeatedly given the runaround while trying to resolve the situation.
Purchasing a vehicle is a major financial decision, and we relied on the dealership's representations that the vehicle was in proper condition. Being left responsible for over $12,000 in repairs for issues that appear to have existed before the sale is deeply concerning.
Because of the lack of response and resolution, we are now in the process of filing formal complaints with the Texas Department of Motor Vehicles Dealer Enforcement Division and the Texas Attorney General's Consumer Protection Division so the matter can be reviewed.
We are sharing this experience so that other potential buyers can make fully informed decisions and ensure that any vehicle they purchase is thoroughly inspected and documented before leaving the lot. read more
