On a trip from Pittsburgh to Raleigh, we needed somewhere to stay on the way down. I found this hotel on Hotels.com, and booked through there. I probably booked around 10 or 11 PM, and called to ensure they were able to accommodate a late check-in after midnight. They said they could, and knowing that, along with the price, pushed me to book this room for a quick night's stay. The hotel is situated just off of the highway, but it is very secluded and serene. I stayed in a room not facing the water, but would like to return in the future and stay in a room with a water view. I loved the old charm of the place, the room keys, and how I was able to access my room from the ground level and park right outside the door. I believe the room I stayed in was a handicap room, given the bathroom setup. It was spacious and satisfactory for what I was needing. The room was clean and made up upon arrival. The essential toiletries - soap, shampoo, conditioner, lotion - were provided. In the morning, there were both hot coffee and pastries available to grab and go in the lobby. The lobby had plenty of seating, and access to the on-site restaurant. The staff were friendly and accommodating the entire time I was there. I will definitely be returning to Skyline in the future. I would love to try the restaurant, and also stay on the water side of the resort. I am glad I stumbled upon this spot by happenstance, as we make this drive frequently and will be visiting again in the future! read more

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There have been some issues with the 10am check out time, that seems to be the source of some of these bad reviews. I greatly enjoyed staying at this property and would return. They have morning coffee in the lobby and in the rooms. The Wi-Fi worked very well. This property was a nice change from cookie cutter chain hotels. The rooms in the back of the property have views of a small lake. You are right off of West Virginia Highway 19 about 20 minutes from. Beckley and sections of New River Gorge National Park. New River Gorge National Park is really big so it's impossible to have a hotel close to every section. Some parts of the park would be about one hour from here (The Bridge), other parts like the waterfalls near Hinton (awesome small town) would be about 20 minutes. read more

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Called so we could try to rent a room but to our disappointment we were immediately inform that they would not rent any of their rooms too people who indeed lived locally!!! Very disappointed with this information!!! Idk how a place like this manages to stay in business if and when they refuse to rent out rooms to people who are what they consider to be locals!!! Rude unprofessional staff!!! Complete and total disappointment!!! read more

Diners Beware! The management is rude and unprofessional ; if they are in a bad mood , they might not serve your table! They have banned customers recently without cause - childish and mean . The food is poor and expensive and your bill is often wrong because they gave you another table's. No public establishment should be allowed to treat customers the way they do. read more

What a disappointment! We booked on Hotel.com and got a great off-season price. Non of the amenities listed on the listing were available. Booked another room at the front desk and it was $30 more than the internet price, so we booked another through the Hotel.com site. Why not match? Unfortunately the clerk ran the credit card and it took a call to the property manager to come in and try to fix it. He was not a pleasant guy. Down right rude. Why not include in your ad about off-season amenities are not available? Your in the middle of nowhere with nothing to do!!! Rooms are modest and clean that's the best I can say. read more

Skyline Resort - Amenities advertised - Resorts Near Me - Ghent, West Virginia

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Worst customer service ever! Before booking I called the resort to see if pets were permitted. I was told by a female that they are and it is $10.00 a night for each pet. I booked two nights on smart.com which I found out later is affiliated with expedia.com. I could not pay for the pet fees when I booked so I called the lodge again and asked if I could pay the $10 when I arrived and was informed that I could. After driving five hours I walked into the resort at 2:10 pm to check in. Check in was 3pm. I told the front desk lady that I had reservations. She abruptly said, "Check in is at 3" and went about her business. I asked can't you at least do the paperwork? She wasn't happy about it but started it. I said to her that I have been traveling for 40 years and that is the first time I've been turned away to check-in. Normal staff personnel always check me in and check to see if the room is ready. They were not busy there was one car in the parking lot. I mentioned that I needed to pay for my dog for two nights and mentioned that I was told it would be $10 per night. She said no it's $30 per night not $10. I told her that is not what I was told. She said I can't do anything about it you'll have to talk to my manager on Tuesday at 4pm. I told her I'm checking out Tuesday morning so want to speak to him now. She said Im not giving you his personal number. I said I didn't ask for it I said I want to speak to him now. She called him and and rattled off her story of what occurred that was a complete lie. I spoke to the manger over the phone and explained the check in situation and dog fee misunderstanding. As I was talking he would not let me finish and began yelling at me talking over me continuing to raise his voice. He didn't address the check in complaint but said that "he" (the person who told me $10) gave me bad information and he fired him (perhaps he wasn't trained properly). He continued yelling so I couldn't tell him is was female I Spoke to not a male. He said something about the dog prices being described on Expedia. Again because he was yelling I couldn't explain to him that I booked through Smart.com not Expedia. The absolute worst customer service ever. Neither should be in this type of business. Working in the back of a warehouse far, far away from paying customers would be more like it. I'll pass along this poor customer service incident far and wide including social media. read more

This "lodge" is a cheap motel with a rustic theme. The paint is fresh and it's clean, but it's a no thrills experience. TVs are small, beds are firm, and the restaurant, bar, patio, and lobby all close at 9 or earlier. The whole town closes then as well. If you want to do anything other than sleep at 8:30, you'll be driving 30 minutes to the next big town over. The employees are very friendly and the view is nice during the day. read more

The Staff here are absolutely amazing and worth the visit and worth every penny of your stay

We stopped here for a quick overnight because the price was right on Hotels.com. I guess you get what you pay for. The check in process was simple and the young lady at check in was pleasant and helpful - she gets the star. When we pulled back the bed sheets there were at least a dozen black hairs in the bed of which I removed. The sheets and pillow cases smelled as though they were bathed in Febreeze. This made it very difficult to sleep because it was so potent. We ended up getting the towels from the bathroom to put over the pillows. I don't think they washed sheets from the previous guests. Based on the trucks in the parking lot and the fact that there were a group of men all drinking on the second floor balcony, I believe they have long term rentals here as well. This is not a resort; it is a motel. read more

My friends and I where trying to get a room for the night to listen to music and celebrate a birthday. When I called I to reserve the room the attendant asked for my zip code once I gave it to me he replied that he couldn't give a room to a local resident. I explained that there was three of us and we just wanted to have a good time listening to music and indulge in adult beverages. I tried to explain that we just wanted to have a good time and not drive home. He still refused to give us a room. To be honest we had a room there a few months before and did not have any problems. read more

Simple but pleasant motel style accommodations. Not fancy but adequate with a decent pub type restaurant attached. Prices very reasonable. Close to Beckley. read more

Skyline Resort - Outside of motel - Resorts Near Me - Ghent, West Virginia

What a find! I am traveling alone & this was a desperation attempt. If it hadn't been for the great reviews I would have not driven a mile away from the expressway down a dark, twisty road. The pleasant man on the phone gave me directions that were easy to follow. $50 seemed too good to be true for a single that was decent. First motel in a long time that didn't reek of over-strong cleaning products. Bed was like a cloud. The attached restaurant & lounge was busy at 9pm, usually an indication of quality. Informal paper menus had no prices and a very interesting variety of food; including some great southern treats; po-boys, brown sugar pork chops. The fried green tomatoes with crab, pepper jelly & spicy cream cheese was worth every calorie-laden bite. The fried tomatoes & a draft beer were under $10, a definite bargain. I felt safe and very comfortable. My return trip next month will include a planned alternate route that brings me back here. read more

Cozy and clean. We selected a room with a lake view which added to the the relaxing feel. It was not fancy and very affordable. Desk support was very friendly and helpful. We travel often for personal enjoyment and will stop at Skyline Resort again. read more

If you have any covid concerns do not walk in this place. There's a sign stating masks are required, but nobody is wearing them. The front desk worker didn't wear one and was hostile when asked about enforcement. The rooms are marginal, basic hotel with what you need if you don't need much. This wasn't the issue for us - it was the hostility and anger when we asked a simple question about masking and enforcement. Not one worker at the front desk wore a mask. Kitchen workers didn't wear them either in the pub on site. Won't go back ever. read more

This is one of the best little hidden gem. Do not judge until you stay. The rooms are cute and very clean. The view of the lake is so pretty and peaceful. It is a great get away. I highly recommend giving this gem a try. read more

This place is gorgeous. I got an awesome deal on a one night stay 4th of July weekend after finding all the hotels in Beckley were at least double what I paid here. The view is amazing! The room is cozy and clean, not sure what people expect but everything is decent and beyond my expectations. Will try the food later and update! read more

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Horrible customer service. The receptionist guy is so unbelievably rude, it's impossible to make conversation with him. His body language and tone towards the customers are so rude and threatening as well. He was raising his voice at my family members. He said he was canceling our reservation when we did NOT ask him to, we paid for everything and we were going to check in. He kept threatening us and telling us to leave. He said we were trespassing into a private property but we were NOT. We were customers who paid for everything and were gonna have a short vacation. This place is a hotel, not someone's own personal house, it is open to public, he was making up rules and lying to make us leave. Then he called someone (whom I am guessing was the police) and told them we were threatening his life, trespassing into his property, etc. which are all not true. His body language and attitude was so violent and rude, this man should not be allowed to work with customers. He needs mental help. read more

Check in was so smooth and the young lady who checked us in was so upbeat. It was delightful to be greeted like they were happy to have us stay with them The rooms are adequate The food was delicious. I was impressed. I had a Cobb salad and it was yummy and fresh. We also had the shrimp, excellent and cooked just right. We also had the slow roasted beef Mac and cheese yummy. And our wait personnel were so pleasant and just plain real nice We ate outside on the deck near the river. Thanks for a nice experience read more

Pulling into the lot, I wasn't for sure if I was in the right place; I was for sure this was a Super 8. Walked in a wandered over to a table (no one greets you or let's you know to seat yourself). We tried the (microwaved) pretzel bites and beer cheese. They are exactly how you can imagine a microwaved pretzel: chewy and hard to swallow. They went ahead and gave us our salads with blue cheese and blue cheese dressing. It was hard to scarf down the mold... I mean cheese. My main course was brought out, the Cajun Pasta. Disappointed in the "Blackened Chicken"; it was more like lightly seared. The steak tasted as though it came from Krogers... For $26 I could have gotten Lamb from Outback! Honestly, if you want to eat here, make sure you are very drunk. The waitress was overbearing, and honestly made the experience worse. Was worth it? No. Do I recommend it? No. Maybe if you came here for the Hick Bar, you may enjoy it. read more

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I booked this hotel because it's conveniently located off the interstate and it has a nice outdoor area and firepit (which we enjoyed). However, that is where the good part ends. The room itself was motel-ish, nothing special. The tub in the bathroom was dirty, we did not feel comfortable showering. The walls, doors and windows did not provide much sound barrier as we heard many conversations we should not have. The back of the motel offered a beautiful view of the nearby river and outdoor patio. Little do you know, if you have a room in the back you will be a part of the bar scene all night. And if you have a room in the front, you are privy to the locals that frequent the bar as they leave. Including, but not limited to, the sweet serenades of the motorcycle gang that abandoned the bar upon closing and made their own afterparty. I arose at 2:00am to the sounds of party music. Ready to confront my neighbor, I opened the door to find the gang of bikers and their partners dancing in front of the lobby doors several hundred feet away. I immediately called the front desk to a confused attendant who did not know it was happening despite it being closer to her than it was to my room. She said she would take care of it and we were lucky enough to fall asleep to slightly less loud music. In short: pay for a hotel room for a good night's sleep; expect an all-nighter, not showering and overhearing your neighbors. read more

Great food great service. Had a good dinner choosing the rib eye 12oz. Was cooked to perfection. Service was great! To cap off the meal there is a small bar attached to the restaurant which is great to Finish the night. Live acoustic guitarist and friendly environment. Not to mention it's right beside Winterplace Ski Resort!!!! Will be back!! read more

Skyline Resort - Resorts Near Me - Ghent, West Virginia

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Our room did not have hot water. After a day of skiing, this is a must! The front desk told us the manager was too busy Saturday evening to talk to us. I requested a different room but there were none available. The front desk then told me our room had a plumber working in it 1 week before but obviously the fix had not been resolved. I have reached out to the manager, Jodi, twice since our stay and she refuses to call or email me back regarding the lack of hot water. Very disappointing customer service especially since we were there with our Boy Scout Troop and brought in a lot of business. read more

What a wasted night! Arrived at Skyline at 7:50 to watch the live band Beneath Redemption there was an auction going on for a charity (Lillian Faith). A great cause and had no problem listening to what I thought was the end of it. However it last until 9:30.The band was scheduled play from 8pm to 11pm. The band was setup and the auctioneer(using this term loosely) was using the bands p.a system! The band did not get to perform a normal sound check like any live performer would do. Their 1st song served as their sound check and while a little loud no where near ear splitting. They play 5 songs total and where asked to stop playing because the hotel quests were complaining. This was at 10pm. They did not even get to finish a set! I have seen many live bands and they were not loud. I am not sure what the booking agent thought a hard rock band named Beneath Redemption was going to play but I guarantee it was not going to be a lullaby! As for the hotel guests I really wonder what they supposed was going to happen on a Saturday night at a bar with a patio out back below where they chose to stay! Mind you this patio has a pavilion like area for live entertainment! And to top off the night I had ordered a burger and fries which took me an hour to get. The burger was dry and tastless and did not have much ketchup,on it. Had I known they were going to cut the band's set short(it was already an hour and a half short be for they began) I would not have even ordered it! The only reason I was there was to listen to the band! Oh and the icing on the cake-the lady who took my order(don't know her name but she said she was the wedding planner) shorted me $1.00 on my change. Order was $11.00 I gave her a $20.I got $8 back. Couldn't even do simple math!. I will never go back! Someone needs to get better organized and get things started when they are supposed to. And if noise is going to,be problem why on earth book a hard rock band!!!!! read more

Think "nice super 8". It was clean, has a nice patio and bar. On Saturday night, it was a little loud. I think it is a hangout for the local party crowd. I would stay again. read more