On Saturday, August 15th, my family and I went bowling at Oak Hills. We've been going there…read moreconsistently for the past four weeks. Two weeks ago, we went on Friday and Saturday night, two days in a row. We love the place; it's been amazing. The facility is a little outdated, lacking a game room, but overall, it's fun. They currently have a summer program: $10 per person, $3 for shoes, and it's from open to close--one flat price. So, for $13, you can bowl all day and night. My family loves bowling, and we've really gotten into it lately. My wife and I even bought our own balls, and we've been having a blast.
This past Saturday night, August 15th, we arrived around 7:30 or 8 o'clock. I had one of my best games, scoring 178. It's not a huge score, but it was a really good game for me. Around 11:40p.m, I went to the bar to settle my tab since they close at midnight. I've been doing this for the past four weeks. When I went to settle my bill, the bartender, named "Maureeca," told me, "Oh, I already closed your tab. They called last call already," even though it was only 11:40 p.m. I was confused because there's a sign that says a 25% gratuity will be added to your tab at the close of business if it isn't settled beforehand. So, why was my tab closed? I was confused, so I went back to our table and told my wife. She saw I was a little upset, but we continued to bowl. We finished our last game around 11:45 or 11:50.
Then, my wife went up and spoke to the lady. I can't tell you exactly what happened, but I can say she called my wife a bitch and threw $20 at her. My wife already left a review the same night, right under this current review, and will describe exactly what was said, verbatim. That woman was drunk as hell, started yelling, claiming we were harassing her--all because we were trying to find out why she was unprofessional and disrespectful. Maureeca, the bartender, threw $20 at my wife like she was a stripper from "Sugars," which was highly unprofessional. Because of this, my family had to deal with unnecessary, provocative drama. By the way, my daughter was hyperventilating and crying, saying she was scared--this all happened because the bartender was drunk. There has to be some accountability and professionalism. You're in the service industry. How can you treat someone like this when all we did was ask why Maureeca, the bartender, closed our tab before the end of business? Does that make sense? We are very unhappy.
The problem is, my family loves going there, so now I'm caught between a rock and a hard place about whether we should keep going--all because one drunk, unprofessional bartender called my wife a bitch and threw $20 at her. If we hadn't had this experience, I would give this place a 5 out of 5. I'm not even lying. I don't understand entitlement--how someone can treat others however they want, even when I am spending money there. I'm not saying customers are always right, because they're not, but this is ridiculous. I hope the ownership and management see this and take action.