We visited today for Toddler Time which was great! However, there are signs posted everywhere about…read moreno food/drinks yet there's not a concession stand to buy food/drinks for my young child. It doesn't make sense to dehydrate children that have been actively jumping and playing especially on 100 degree days. Last time we visited we were told they were adding a pizza oven and concession, but that's still not the case. They do have arcade games that put a $5 charge on your card no matter if you only played one round (supposed to be only $1), Hurricane Simulator, and a non-working Marvel Photo Booth. Once the charge actually cleared, I was charged $6.10! Per game. I definitely got scammed and am disputing the charges. Regardless, staff were all friendly and I'm so glad Altitude is open at 11am during the week (unlike UrbanAir). The online scheduler allowed passes to be bought starting at 10am though, so that needs to be fixed. Also there are STILL parts of the trampoline park that are closed off! I have to assume still broken but I don't know for a fact why.

This location closed n I have 3 passes for 1 hr each. So I called the location in Grapevine to see…read moreif they honor the pass n they said 'No!' I'm so disappointed!!! I decided to try Urban Air, this place is amazing. They have different prices, the most expensive is $28 n you can rock climb, do a in-motion skydive, multiple obstacle courses, trampoline, dodge ball trampoline, 3 story high slides.... So happy to have found this place. Tbh if I'd have known bout this before.....

Perfect activity for kids, stayed for about 5 hours. Kids loved it too much. One day one of these…read moredays, TRAMPOLINE PLACES will make a better effort IN making it more COMFORTABLE for parent seating. I know the place is for the kids but some kind of adult has to be there with them. Also if we're going to spend that much money for food could it be decent. Urban is great but comfort in food are terrible... I do recommend this place however its great. And whoever that young lady was that announced pizzza and cakkkkee yesterday over the intercom yesterday evening was perfect.

During the week it's great time and stress reliever while hanging with the kiddos. Haven't had any…read moreof the food but the customer service is good

We do the annual membership and feel its a good value for the price. It gets a little busy on the…read moreweekends and if your kiddo is small you have to make sure bigger kids don't run them over (because no employees are policing anything) but those things are to be expected almost anywhere like this you go. A lot less busy during the week and the staff is generally friendly. Only reason its not 5 stars is the bathrooms. You can tell they are both primarily used and cleaned by children, so needless to say they are pretty gross. We usually stay for about an jour though and just make sure we have him use the bathroom before we get there.

Been a member for 6 years with no problems. Then an incident with a hood rat gets ME banned. She…read morewill be trouble for someone else soon. Bye!

I went to see the place in person for my son's 9th birthday. He absolutely loved it and I liked…read morewhat I saw as far as the employees super friendly and helpful and the park was spotless clean. We will be celebrating this Sunday & we can't wait to have a great time.

The management changed the rules on the silk rope because tying them was wearing out the silk…read more Gymnasts tie the rope to do their tricks. Why have the ropes if the kids can't play on them the way they like? Doesn't using all equipment wear it out? When I expressed my frustration and stated I would cancel my membership, I was told ok! Customer service? Too bad, the place has great potential but with lack of concern for customers opinion, beware.

Great time for a birthday, lots to do but a little hard for parents of littles to get back to one…read morepart to help out kids. Fun times and would go again.

Not my favorite but I can see the attraction. With a large bounce area, games, sky walk (they call…read moreropes course) and slides there is much to enjoy but it would depend on the size of your party and age of the child/ children. The bounce area is awesome, but I wish they had mirrors on the backside/ ceiling so caregivers can still watch the kiddos from the floor, otherwise if you're a spectator there are blind spots all over and you're suppose to by another entry fee if you enter any of the play areas. The backside of the bounce area has wall climbing and obstacles for teens, or really tall kids able to make the reach, and I like the large soft basketball area. The sky walk SAYS 48" to participate on the sign but their tape (where the kids measure the height) is well above the 48", unless all other doctors' offices height markers are wrong and Catapult is the measuring authority, but that was disappointing particularly when it appeared the staffer was picking and choosing who had to get measured. Kids notice everything, especially any perceived favoritism or injustice. We went on a weekend, and it was so loud and packed with birthday parties that highlighted a few issues I'd recommend considering. - There are not enough shoe cubbies, shoes were stacked in piles all over the place leaving an impression of disorganization. - Food was everywhere! Kids were running around with slices of birthday cake, icing fingers, plates etc. recommend sectioning off areas were food and drink may be consumed and placing obvious trash bins nearby. The outside was equally full of trash, but it was a windy day and that could have just blown in from another location. -Ensure the height requirement posted is the same as what's enforced. Overall, an ok spot if guardian is going to participate with the child in the ball pit or other soft spaces but I recommend going when big kids are at school. For the big kids, this is good for the 8-10 yr range when they are tall enough to participate in all activities.

Super clean and fun indoor playground! So many activities and play rooms - loved they have a…read moretoddler specific room for 4 and under and food for order. Perfect for a super cold or hot day - or something to do after school. Reasonably priced 1-2 hour packages too. What a great place to host a party!

It's bright It's vibrant…read more It's energetic It's very clean It's neighborhood-like It's well maintained It's a trendy vibe It's not for the ruffian masses $21 ish for my grandson It included two slices of pizza a a juice box Plus the climbing, sliding, carousing kid-friendly den There are other activities too like a Disney princess bubble dance It's urbane, and safe too!

Super cute and awesome place! We went here for our friends sons birthday party. They kept the kids…read moreextremely active the whole time. They had two "coaches" working the whole time. One of the best parts was being able to just sit and relax on the side while they played with the kids and kept them entertained. They had a great little party room as well. Awesome for keeping all the kids in one spot. Definitely recommend if you're looking to book a birthday party for your little one!

The judges are horrible!!! If your kid is are white, they will score good. Clear discrimination…read morewhen you're at the gymnastics competition when 98% of the kids and parents are non black.

Awesome business with incredible people. Thank you for being polite, friendly and kind with our…read moretrampoline purchase. You guys made my son's day! Thank you!

Sorry to update but still nothing has been done. We got a call and were promised a contractor would…read morebe coming out and again being disregarded by Leyland. My husband has left several messages and we have heard nothing.