We had a birthday party and our host Sarah was excellent! She made sure everything went smooth and we were able to enjoy the party. Thank you Sarah! read more

Came on an invite form a classmates birthday, from my son's school. We have been to the Rockin Jump, in San Dimas, but Sky Zone is set up better, they have a couple of things that Rockin Jump doesn't have, rock climbing wall, flippy ladder and a snack counter. The birthday rooms are nice a large, with plenty of tables and chairs. Throwing parties, or just having the kids have fun to tire them out, this is a great place for that. I wish it was close to our house, we would come more often. read more

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This location is getting old (and a little dirty). Some of the courts are closed quite often (in fact there is one I've never seen open). Also I was told when I signed up we can go to other locations but no that was not true, felt kind of embarrassed when the other location informed me that. read more

The employees here are amazing! Melissa helped me out with something I needed! The service here was very quick!

Caitlin was the best hostess, highly reccomend her!!! She was so attentive to all of our guests and our family.

OMG!!! This was a really cool place to have friends, family, kids, etc.!!! Took the nieces and nephews and it was awesome!!! The staff was nice, the trampolines, rock climbing stations, even dodge ball, and foam pits were all so much fun!!! :D Overall! Fun atmosphere. Great employees, clean, extremely safe. Staff is always there to supervise the kids and or adults jumping. Accepted my Groupon and was able to redeem it without any problems. My kids love it and would recommend to people of all ages. Super kid friendly Parking lot is not a problem at all, they're inside a shopping plaza so there's plenty of parking. read more

Sky Zone Trampoline Park - Yelp can't do boomerang, so here's a screenshot of me and my little niece! - Trampoline Parks Near Me - Covina, California

We loved the birthday party we had at Sky Zone Covina! All the kids in our group had a blast from start to finish. Plenty of time to jump, plus a fun and clean private room to eat pizza and have cake. Our host Natalie was very attentive and helpful throughout the night. We would definitely recommend coming to Sky Zone for a party or event. read more

What a great day! I want to thank the tall gentleman employee who made my sons birthday extra special!!!! I apologize I didn't get his name but he went above and beyond for us today. Please take care of this young man very thoughtful and caring read more

Come here early on a weekday to enjoy the park. 2 hours max so the kids could play around. Make sure you supervise your kids because some parents just don't care, specially if you have small children. Place was clean and well maintained. Kids had a great time. read more

Sarah was a great host and made our party a wonderful experience! Will be coming back!

My daughter and niece requested to go here over the weekend. I tried purchasing the 30 minutes ticket online but the site would not let me so I just decided to buy it there. Bad idea! We walked in and it was so crowded. There was a long line to purchase the tickets and to fill out the waiver. Make sure to complete the waiver prior to purchasing the tickets. ::Experience:: Being a parent and arriving at this place last minute, was not a pleasant sight walking in; there were so many people!! We were welcomed by one of the staff which was helpful because he told us what we needed to do. There are two lines, 1) to fill out the waiver on the stationed computers or text "Waiver" to 31996 and 2) purchase tickets and Sky Zone socks. We arrived close to 4pm and by the time we got to the front, the time slot available was for 5:45pm. The Sky Socks is mandatory to get, it's $3.50. There are chairs, a Sky Zone Cafe, vending machines, and some video games. It was very busy and the place was not clean. ::Customer Service:: They were friendly. I was not in a good mood because of the wait but the Cashier stayed professional and kind. ::Rating:: My daughter and niece had a lot of fun so 4 Stars, customer service 4 Stars, and cleanliness 2.5 Stars. The wait and crowd are overwhelming, 2 Stars. ::"MeH" Moment:: The long line!! Purchase the tickets and complete the waiver online. ::Tips:: -As I mentioned, purchase the tickets and fill out the waiver online. -Check in and receive 10% off ::M's Notes:: Parking lot read more

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Booked the reservation online. We showed up as reservation stated. The place is CLOSED. Called and no one picked up. Called their number throughout the whole week and left couple of messages. No one called back. Don't book your party here. YOU DO NOT WANT TO HAVE BUNCH OF KIDS SHOW UP AND THE PLACE IS CLOSED !!!! read more

Very upset!! I had no problems before. We came back ti try the membership with most attractions closed.Jill. it could be weeks!! They claim thier policy is no refunds. It says nothing onlune with memberships. This place is really going down hill. Definitely won't be going back. I was a loyal member for it least 6 months. read more

Service sucks and they have no professional communication skills. Actually it don't take professionalism to communicate. Like I've been in this waiting line going on a hour and no employee or supervisor says anything about the hold up. read more

Ms. Cynthia THE party host was nothing less than exceptional. She was extremely attentive and ensured that we were all taken care of. I truly appreciate her professionalism and decorum. If you come to SkyZone Covina, ask for Cynthia because she's the best. read more

I was there the other day with my kids half of the park is close when I ask a young lady with a blue shirt and glasses will the courts be open she rolled her eyes and tell me don't you see the sign that say it close How can you guy have a employee with a attitude like that unprofessional if you don't like your job then you shouldn't be working there read more

I brought my 2 grandkids this afternoon. I'm impressed about the way the Courts Manager, Yolanda, handled my complaint. She was very professional and respectful. read more

Bought 3 tickets which are now over $100. Half of the place was closed. I loved this place before but would never go back. Waste of money. Go to big air in Pomona. read more

You know what!!! This is perfect!!! Where was this place when I was growing up. Jumping on the bed was fun. But OMG these kids have it so much better nowadays. Bringing smiles to kids and moms! You get 5 stars from me. Loved going home with tiered kids! Magalagalagala. Aka haha read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Covina, California

Nataly I enjoyed the set up of the party. The service was great. Also everything was on time. read more

We had so much fun here! When we checked in, Steven immediately welcomed us. Steven was one of the workers there. He was very very friendly and was very very patient with us. He was also very funny and he helped us a lot. I would totally recommend this place. There is a lot to do and it is very hard to get bored. It is also a great place for birthday parties! You can rent a party room and the hosts are always very friendly. The only bad part about Sky Zone is that they usually have a lot of things closed for repair and it can get REALLY crowded. One time we went and we got kicked out because it reached capacity. You should go right when it opens because usually it isn't as crowded at that time. Overall, this place is amazing. read more

Service sucks! Out of my hour it took me 30 minutes to buy a water from the food court. They were supper slow and didn't seem to care.

The five stars is for our party host Nataly. She was amazing and went out of her way to be helpful during the whole party.

We began planning my daughter's 10th birthday 2 months in advance Our guest list had almost 100 people on it. Contracts were signed and deposits were made. We ordered all the food, the decorations, and the cake. We spent a large amount of money to make this birthday special for our daughter. As our guest began to arrive they stated that the "system" was down and they would not let our guest jump. We waited patiently for 30 min. After that we began to ask questions and the manager would just go in the back to "call" someone that did not provide any kind of resolution nor did they provide us with updates. The staff's only response was "we are sorry the system is down and we will not let them in to jump with-out the waiver". The staff refused to print paper waivers to allow guest to go in. They wouldn't even let out guests jump that had signed their waivers in advance and received an email confirmation from their own site. So with children that were literally crying all around us their only solution was to wait. After repeatedly demanding updates the lady manager actually told me that if I don't like it I can simply cancel my party and leave! How were we supposed to move 100 people that have now arrived at Sky Zone? We booked all three birthday rooms from 11:30 to 3:30 p.m. but many of our guests left early without eating or jumping. I have never been so embarrassed in my life and the staff did nothing to help us. Rather than spending my daughter's birthday taking photos of my children, and talking to my friends, I instead sent the party trying to figure out how to make this work, apologizing to crying children and their parents, and trying to figure out how to entertain 100 people. I have never been so embarrassed in my life. Most places have contingency plans for when the system is down. They did not. Do not have a party here. If their system is down they will not let your guests jump and the management staff simply doesn't care. We do not want you to have the same experience as us. read more

DO NOT GO TO THIS LOCATION! Staff is rude and not very helpful. We came for a party and 80% of the guest could not jump due to system issues. All guest filled out a waiver online and received email confirmations however it wasn't enough for their staff they needed the waivers to come through to their computer which was broken. A few kids were crying as they were looking forward to the birthday party being at the venue. The host of the party resorted to spending additional cash to entertain people with the few arcade games they had their. The host had spent so much time, energy and money on decorations and food and the experience was spoiled due to kids not being able to jump. It was just absurd that they wouldn't take the email confirmations as sufficient proof of a waiver being filled out. What was even more infuriating was that they allowed people to pay for services who had filled out waivers in the past but as I stood there for a while trying to see what I could do about getting my anxious kid to jump I noticed that they were not even checking IDs of these guest. So.... the whole thing didn't make sense if they were doing it for protection it didnt seem like it mattered to them who was there if you had a phone number that worked it was sufficient for them. Either way, I overheard the staff complain to vendors about the host and how they couldnt "deal" with them right now because they were upset. WHO wouldnt be upset??? There was no contingency plan in place for when systems are down. It was just like .... oh well. No compensation for all the time and money spent for things outside of the skyzone experience. DONT RISK IT and go somewhere else!!! read more

If I could give this place 0 stars I would I've never seen such horrible custo.er service in all my life..my girlfriend and inget there with her autistic Son..y girlfriend bought me a ticket to jump without asking me first ,sonwe get there andnintellnher I don't want to jump so right when we get there we tell the person at the front register the situation and we need to get a refund as im not using the service that my girlfriend for..he says he has to ask his manager ,comes back after a minute and says we can't get a refund!!! What place that's in the line of business and is as big of a business as they are doesn't give a refund.??!!! What if someone gets sick the day of ?? Or any other reasons for having bought a ticket to jump but no longer an or want to jump.. if ubnever set foot in the jump areas THERE SHOULD BE NO REASON for you not to get a refund!!!!!!@ im very very mad rite now!!! He didn't even say why no refund and just wandered off to the back...DO NOT COME TO THIS PLACE AMY LOCATION IF THEY. CANT EVEN GIVE A SIMPLE REFUND...THERES NO REASON NOT TO!!!!!!! read more

Sky Zone Trampoline Park - This is the guy right here - Trampoline Parks Near Me - Covina, California

Thanks GALIA very attentive nice and communicated with everyone in our party she was so nice to my kids and polite thank you so much read more

Caitlyn was so helpful from beginning to end of our party. We are very happy have had her as our party host. My kids absolutely loved and listened to all her instructions! read more

I give them 3 star. Because price got to expensive for 1hour. In the summer price we're much better.

Bought tickets online filled out the waiver it was our first visit showed up on time the system was down they couldn't confirm the waiver and couldn't accept one filled out in person either... so they asked us to come back another day ... no refund policy ticket good for 6 months ... we were so disappointed. read more

Awesome place if you want cardboard pizza and watered down drinks. This place is so unorganized and lacks quality. For the price you pay, you'd think their quality would at least be decent. Trampolines are good, but the quality of food is below 0. I don't recommend this place at all. Jump'n jamm'n is much better than this place. read more

Sky Zone Trampoline Park - Burnt pizza - Trampoline Parks Near Me - Covina, California

Not good for kids or adults! Not fun at all! Not to much play ! Super small place and expensive ! Bored place ever I visit

We held my son's 7th birthday party here today. Spirit was our party host and he did an awesome job making sure everything was ready, refilling drinks, and prepping/cleaning. He was easy to work with, professional, and was great at communicating with me. The kids invited (age 3-18) all had a great time. We had the pizza, chicken fingers, chicken skewers, mozzarella sticks, fruit, pretzels, and veggie platter and everything was fantastic. The room was a little smaller than expected for our party. I wish we'd have had a bit more space, or that I'd have asked how many seats/tables there would be, because it was hard to have people standing and eating, especially since a lot of the parents already had to stand a lot, since there isn't seating near the trampolines for parents of small children to sit and watch them. If I had once suggestion, I would say that Sky Zone needs to provide more seating around their facility for the parents who DO want their small children in view. It's a lot to expect parents of small children (or parents holding or wearing babies) to stand while their other children jump the entire time. The party experience though, although somewhat pricey, was very convenient for me as the mom, since they handled the food and clean up. read more

Zero rating.. everything was closed off because of damaged equipment , crowded I couldn't walk or breathe, parents aren't watching their kid, teenagers playing aggressively, smells and it's read more

My daughter loves coming here, but when one employee starts scolding my child just cause she didn't follow the directions of the zip line adult. I get it's a safety hazard but no need to say " aye aye aye I didn't call you!". I know it's busy but a little extra professionalism wouldn't hurt you. My daughter wasn't fazed but as a parent I never want to see my daughter scolded like that. I hope it is better next time! Other than that the services were great, Thank you! read more

Had such a fun time with the kids here. Even as an adult I got tired out but so much fun. They even have massage chairs. Great way to spend the day with the kids. Place was clean and organized. read more

Loved having my son's birthday here. We got a nice private room and Alissa was wonderful and 100% on point with making sure the food and cake were on time, served and cleaned up. Could not ask for better service and fully recommend this place for the ease and support that it provides for parents as well as the fun for kids. read more

Booked a very last minute birthday party and was pleasantly surprised they were able to accommodate our group. I met with Krystal who was very nice and thorough. The day of party ran pretty smoothly. I went over on the guest count but they were able to add them easily. Natalie was our host and she was just on top of everything. Our food arrived on time and the drinks were refilled without us asking. I appreciate all her help and will definitely book another party there. read more

My family and I recently visited Sky Zone and was blown away by the fantastic service provided by one of their employees, Ava Nunez. From the moment we walked in, she greeted us with a warm smile and genuine enthusiasm. She was helpful throughout the day and answered our questions about our party . We will definitely be back. read more

My grand kids loved this place they enjoyed every minute. I come once a month and have always had a great experience