Horrible office staff! I was sent here by the VA. After having two teeth extracted, I was…read moreinformed at checkout that I owed $998.47. I said that's impossible, I'm covered by the VA. They told me that they hadn't gotten authorization from the VA, so I was responsible for the payment. When I asked them to obtain the authorization, they rudely told me that I was from the VA, that I knew how they worked, and that, as a result, I should have taken care of this myself. It wasn't like I was just there on a joyride, having teeth pulled for fun. Because I was caught off guard and didn't know what to do, I paid the bill. They were very forceful about it. When I called billing at the VA, the representative called Alamogordo Dental Group and was informed that they hadn't been In Network since 2025, to my shock. The VA representative also told me that I hadn't done anything wrong and that it wasn't my responsibility to obtain authorization. She told me to contact the patient advocate, who told me to file a complaint with Triwest for fraudulent billing. After reviewing my chart, the Patient advocate informed me that there was, in fact, an authorization for oral and facial surgery and that the extractions should have been covered. It seems like they are billing patients to milk the system; they get more money this way. If they bill the VA, they get a lesser amount since it's a contracted, pre-arranged price. I would not send anyone I know here. The office staff is EXTREMELY RUDE. If Dr. Sam is smart, he should immediately terminate them and find more competent individuals. These people are going to be the downfall of his practice. I am not happy at all. What kind of Dr. starts treatment without first having authorization or discussing payment? Never in my 47 years have I experienced this! Totally ridiculous!

The technicians and dentists are nice but the office manager is rude with an "I don't care"…read moreattitude, and the office staff are incompetent in processing insurance quotes and benefits. Several times we were misquoted what our cost would be, then when checking out the cost was substantially greater and we were demanded to pay on the spot. Not only was the amount higher, it was only an estimated amount as they hadn't even run it through the insurance! Now we are owed money by them, so we'll see how that goes. Do not go here. There is a reason they can't keep patients. If you have no other choice, do not let them talk you into extra services that aren't necessary, and do NOT accept any services until they have run it through your insurance FIRST and provide you with a quote from the insurance, not an estimate. Dr. Mario Samaniego is the owner but is only there on Wednesdays. It's best to speak to him directly if you have any issues because the office manager is of no help and not a nice woman with any sense or value in customer service.

The best dentist in town. The staff exceptional and dr Behrmann is an excellent dentist who can do…read moremost procedures at the office. You won't be sent elsewhere for crowns or root canals Highly recommend the dr

Great office! Super nice people. Best dental experience I've had in a long time. Get Erica to clean…read moreyour teeth. She's a hoot and a half! :)

They left me in an ill-fitting temporary crown for 5 weeks with no communication. They lost my…read moreimprints for my crown. Blamed the lab for losing them, which may have happened, but White Sands Dental did not call me once to give an update. I called multiple times. On the 5th week, I had to go get everything done again. Also, when I told Dr. Strong I was having sharp pain, she said additional numbing wouldn't help and blamed my anxiety. I had to advocate for my pain relief quite hard and didn't feel like she took me seriously. The additional numbing worked within minutes.

Highly recommend this office. The office is pristine, newest technology with friendly professional…read morestaff and doctors. I really enjoyed my visit, rare experience for a dental.

They are very thorough!!! And very high tech! Will be my new dentist since I moved here!!read more

From the owner: From first contact at Mountain View Dental Ruidoso, our dentists are committed to your individual…read moreattention and strive to provide personalized oral health care tailored for your unique dental needs and goals. We work hard to create the ultimate stress-free and comfortable dental experience. Your health and comfort are our top priorities, and we do what it takes to help every patient understand their symptoms and treatment options in a relaxed office setting.

I have been visiting Dr. Beers office for 15 years. I compare him with seven previous dentists. He…read moreis much better than all but one of them. He is better than that one. He is skilled and informative. His staff and his of equipment are of the best quality. I would recommend him to anyone.

Dr. Beers is an excellent dentist who keeps up with the latest technology and methods. He has done…read moregood work on my teeth for 13 years. I have all 32!

Great experience with knowledge and friendly professionals. I had a number of difficulties…read moreincluding jawbone and broken teeth. These guys are the best. Very personable and very professional. John Watterson

HORRIBLE Billing experience. I do not recommend going here unless you want to be hit with an…read moreunexpected bill. I went in early December for a crown procedure and received good service from Dr. Stein. I had a second visit to complete the procedure on December 23. On both my visits, I asked for an estimated cost and twice I was told I would not have to pay a thing. Come February 2025, and I receive a bill for hundreds of dollars! Unbelievable. I called the clinic to ask for ana explanation, and the staff was not helpful and unprofessional.

This is a nice office that is only this practice. That's one main dentist and a whole bunch of…read morehygienists. Rosie is the hygienist I've been seeing and I've only ever once in my life have had as clean teeth as I have after my cleanings with her. The other time was abroad when I requested a deluxe cleaning. Dr. Trujillo is a fantastic and holistic dentist as is the rest of her team. They actually look at the whole picture of what's going on in your life too make sure you're getting good care. Rarely have I sat waiting for a long time for the doctor to come by or hygienists to coordinate with each other. They seem to be pretty efficient and still warm/kind. Their services are a little pricey (not sure if this is a standard cost that's changed in recent years) but they're very clear and up front about any and all costs. So be sure to check with insurance and their front desk and ask if anything is confusing. Plus we all know pricing is bc our healthcare system is busted, not bc of this practitioner ofc. Friendly staff and modern equipment. Plus the view any time they're not actually working on you is really nice! Dedicated parking and convenient location. Stop reading and start booking that cleaning you've been putting off!

Warm, friendly office and the most thorough, personalized initial exam I've ever gotten. She…read moreimmediately identified gum disease that my old dentist never addressed. Highly recommeded, if you want to avoid bone and tooth loss.

I Received my Invisalign treatment. Mr Brown and his staff are very professional! The facility is…read morevery clean, and I didn't have to wait long to be seen.

Don't go there. They expect you to pay in full before your treatment is done and will not allow you…read moreto make appointments until then. They send nasty letters to patients that are not even behind in their accounts. Will NEVER go back. They suck...... p.s. would NOT even give one star if yelp didn't force the issue.

The dentists are awful, and they lose dentists on a regular basis. The current dentist rolled his…read moreeyes at me and got angry when I told him I could feel pain during a tooth extraction. He refused to listen to me and then banned me from being seen any further. They broke my partial during an office appt. and lost my bottom partial denture as well. They are completely disorganized and dont seem to know what they're doing.

The front desk people are nice but the wait time is awful just for a cleaning…read more If your appointment is in the afternoon, it's worse.