Horrible office staff! I was sent here by the VA. After having two teeth extracted, I was…read moreinformed at checkout that I owed $998.47. I said that's impossible, I'm covered by the VA. They told me that they hadn't gotten authorization from the VA, so I was responsible for the payment. When I asked them to obtain the authorization, they rudely told me that I was from the VA, that I knew how they worked, and that, as a result, I should have taken care of this myself. It wasn't like I was just there on a joyride, having teeth pulled for fun. Because I was caught off guard and didn't know what to do, I paid the bill. They were very forceful about it. When I called billing at the VA, the representative called Alamogordo Dental Group and was informed that they hadn't been In Network since 2025, to my shock. The VA representative also told me that I hadn't done anything wrong and that it wasn't my responsibility to obtain authorization. She told me to contact the patient advocate, who told me to file a complaint with Triwest for fraudulent billing. After reviewing my chart, the Patient advocate informed me that there was, in fact, an authorization for oral and facial surgery and that the extractions should have been covered. It seems like they are billing patients to milk the system; they get more money this way. If they bill the VA, they get a lesser amount since it's a contracted, pre-arranged price. I would not send anyone I know here. The office staff is EXTREMELY RUDE. If Dr. Sam is smart, he should immediately terminate them and find more competent individuals. These people are going to be the downfall of his practice. I am not happy at all. What kind of Dr. starts treatment without first having authorization or discussing payment? Never in my 47 years have I experienced this! Totally ridiculous!

The technicians and dentists are nice but the office manager is rude with an "I don't care"…read moreattitude, and the office staff are incompetent in processing insurance quotes and benefits. Several times we were misquoted what our cost would be, then when checking out the cost was substantially greater and we were demanded to pay on the spot. Not only was the amount higher, it was only an estimated amount as they hadn't even run it through the insurance! Now we are owed money by them, so we'll see how that goes. Do not go here. There is a reason they can't keep patients. If you have no other choice, do not let them talk you into extra services that aren't necessary, and do NOT accept any services until they have run it through your insurance FIRST and provide you with a quote from the insurance, not an estimate. Dr. Mario Samaniego is the owner but is only there on Wednesdays. It's best to speak to him directly if you have any issues because the office manager is of no help and not a nice woman with any sense or value in customer service.

Dr. Lu and his staff were totally first class in everything they did from start to finish of the…read moreprocedure. Any anxiety I had about having a root canal was completely wasted anxiety -- there was not even a hint of pain during the entire procedure. Dr. Lu took the time to carefully explain in detail the entire procedure before he began and made certain that any concerns or questions I had were explained and answered. He even called me the next day after the procedure to make sure I was doing ok. It was the best medical experience I've ever had.

Have used this dentist for almost 20 years. Quality work, excellent caring dentist and staff.read more

Another easy-on-the-nerves dental experience today at Dental Associates! After being dissatisfied…read morein two other practices when first moving to Las Cruces, I have been well cared for by Dr. S. and his wonderful staff for six or so years. Service is personal AND professional, and staff goes above and beyond. I know my mouth is in good hands;)

I am very afraid of going to a dentist - esp. for a root canal. Dr. Miner and staff are great…read more Dr. Miner make it a painless experience. I braced myself for the first injection in my mouth which --- didn't hurt! Dr. Miner explained each part of the procedure; his calm demeanor was catching. Dr. Miner even gave a follow-up call - WOW! His dental assistant certainly had the skill to calm me down and made me feel comfortable being there. She managed to break the ice with a very nervous patient. My only regret is that they are located in Las Cruces instead of Alamogordo.

I had to get a root canal repaired and had to get surgery with Las Cruses Endodontics. Marcus Miner…read moredid the surgery and he did a awesome job! I am one big chicken and he made it where I was not so scared and it did not hurt at all. I was totally amazed at the whole process. I will recommend him to my friends and to anyone needing root canals or any mouth Problems. Thank you for doing a great job saving my tooth. He is a such a calm sweet person! The ladies who work with him are super friendly also!

Laura my dental assistant and Dr. Patel my Dentist are magical dental professionals working in…read moresynchronous compatibility; in other words Poetry in Motion. It is like being in a relaxed Zen experience! I live in Deming and I am positioning myself here for all future dental procedures. I have never felt so trusting and calm in a dental office, no nervousness on my part at all. I highly recommend this dental office! The front desk ladies are exemplary as well.

This place is amazing, honestly referring to it and the people that keep this place robbing as…read more"amazing" is an understatement. The ladies running the front office are the sweetest but know hot to keep the show on the road. The nurses that assistance dentist adopt a sort sisterly vibe, they care to for you and your well being, they are with one from the begging to the ends. The doc, fairly certain he's was some kind of a wizard, no lie... just magically appears weird a calm cool attitude that couldn't need measured spending the entire time talking to you like you've been going fishing for years. I'm out 20 mins to lingering pain and reasonable priced, better luck finding a deter dentist

I recently had to have an emergency procedure at Westside endodontics. While having a toothache is…read morea miserable ordeal, the people in this office are absolutely amazing. Every single one of them. They are nice and courteous. They really care about the patients and they are understanding and very kind. Dr. David Holden is amazing and he really cares about his patients. He is very calm and explains everything to you in great detail and is very reassuring. I will never go anywhere else for this type of care.

Dr Holden did an excellent job on my root canal retreatment on an old root canal. The entire staff…read morewas outstanding and a pleasure to work with

Dr. Angulo and his office staff are exceptional and professional. His bedside manner is wonderful,…read moreand he articulates every single detail of a procedure with concern for his patient's peace of mind. The type of care I've received, as well as my husband and son, are one of the many reasons we've continued to return when we need an endodontist.

Awesome, did a great job!! Friendly staff and very respectful!!…read more Will recommend Thank you.

Dr. Dhruvi Patel, DDS was very good. On the other hand they require you pay the full amount up…read morefront and have the insurance company send them the money (most places have the money sent to you since you have already paid). They told me it would take awhile to get my money back because everything was done manually through the mail but insurance confirmed they received the claim electronically. They would say they received the money on one date but insurance company confirmed the payment had cleared their bank about two weeks before the date the office provided. This misinformation and runaround (changing computer systems, accounting department is out of town, cannot call accounting directly, etc.) continued for 3 months.

Dr. Cao is amazing! She is so gentle and sweet. She explained everything very clear and told me…read morewhat's next before every procedure. That helps a lot! She has the best anesthesia skill I ever know! After two shots it was totally pain-free. With the help of the bite-block, I slept through the root canal, when I woke up, it was almost done. The best endo treatment I ever had.