Dr. Dhruvi Patel, DDS was very good. On the other hand they require you pay the full amount up…read morefront and have the insurance company send them the money (most places have the money sent to you since you have already paid). They told me it would take awhile to get my money back because everything was done manually through the mail but insurance confirmed they received the claim electronically. They would say they received the money on one date but insurance company confirmed the payment had cleared their bank about two weeks before the date the office provided. This misinformation and runaround (changing computer systems, accounting department is out of town, cannot call accounting directly, etc.) continued for 3 months.

Dr. Cao is amazing! She is so gentle and sweet. She explained everything very clear and told me…read morewhat's next before every procedure. That helps a lot! She has the best anesthesia skill I ever know! After two shots it was totally pain-free. With the help of the bite-block, I slept through the root canal, when I woke up, it was almost done. The best endo treatment I ever had.

Love this doc! He is a real expert and is amazing! I had a root canal with him and he rocks. I…read moredidn't cry and most places I cry! I even cry to get my teeth cleaned. He is awesome! So gentle! The staff is equally amazing! They know what customer service is and are kind! Plus the office looks great! Very chic

This guy is fantastic!!! Love the office staff, love the dentist even more! I had a root canal and…read moreit was the least painful dental experience I've ever had!

Let's face it--NOBODY likes going to the dentist. At all. I have yet to hear one single person say,…read more"Golly gee whiz, I cannot WAIT to sit in that dentist's chair and have them tear and poke at my gums with metal instruments, stretching the roots in ways unspeakable to mortal men!" So, take it with a grain of salt and a slight of comfort when I say this. These people certainly know what they're doing. And they are, like....twenty times more efficient and professional than the bottom-of-the-barrel dentists they seem to employ on Fort Bliss. Not much of a bar to hurdle over, I know. But it's still worth mentioning for those who may have their fears and doubts as I did. Like another certain Elite bloke who reviewed this place eons before me, I, too, am a complete chickenshit when it comes to going to the dentist. Thing is, I couldn't put this off any longer because that would only lead to more expensive and painful procedures down the road. No, I was not in any pain. I was just here for a routine exam, since it had been a year and a half since I last saw a dentist. Now, I caution you to check with their front desk to confirm they will accept whatever insurance company you go through. I mainly found these guys through mine, after metaphorically searching the four corners of El Paso to make sure I wasn't gonna have to sell my left kidney in exchange for filling two molars and a periodontal cleaning. Let's talk about the office. This place is immaculate and features the latest dental technology. In fact, if you compare Fort Bliss's dental clinics with this one, you'll think you've gone backwards in time with the former. I think VDA (yes, that's what I'm calling them) has about...10 or 20 years edge over Bliss any day. Okay, okay....I promise that's the last roast I'll cast against military dentists. Maybe. Probably. Moving on.. The staff are amazingly professional and, more importantly, non-condescending. For once, I didn't feel judged when all the usual issues came up (I.E. floss more/better, get a better toothbrush, blah blah blah). They actually had a lot of good tips to offer that I didn't know about, even with my own independent research. Because of their recommendation, I just purchased an electric toothbrush for $128. Yeah, yeah...you probably think I'm booji. But...I'm old and my choppers now require special needs. In other words, I'm not taking any more chances! You'll hear a lot of people talk about Dr. Ramirez. Lemme tell ya...this dentist is a chill dude. Like, surprisingly chill! He seemed impressed that I already took initiative in some areas of concern regarding dental hygiene. For instance, he seemed surprised I arrived there for a genuine exam and not because I was experiencing some mouth pain like I suspect most people do. Very rarely does a dentist actually praise their patients for giving an effort. Usually, they just berate them for not flossing enough or using the wrong toothbrush or lecturing them on how they don't brush properly. As for the procedures themselves, they're about as gentle as they realistically can be, given the circumstances. I won't say that I didn't still experience some slight discomfort. But bare in mind, I'm a total wuss when it comes to this sort of stuff. So, again....take it with a grain of salt. Your mileage may vary. So, would I recommend them? Hell yeah I would! And this is coming from a 20 year veteran who previously only ever got dental work from military doctors. That's all I'll say about that. VDA is easily worthy of 5 sparkling bright white smiles from their nervous as hell patients out of 5.

Listen guys im the biggest chicken sh!@ when it comes to dentists. Dr. Ramirez was beyond amazing…read moreand patient didnt try to over sale me and gave me his honest opinion. Place was well organized and super duper beyond friendly! Price was decent too, i got a deep cleaning, check up, xrays and a crown. Would highly recommend them!

Great experience horrible outcome. had my appointment not even 2 weeks ago and part of my tooth…read morejust cracked and fell off. very disappointed. the dr and front desk were lovely though, just had bad luck i guess

Thoroughly disappointed in this dentist. My wife had an appointment at 2pm, we arrived at 1:50 they…read morecalled her back right away but it took them 50 minutes to start on her root canal. The prices are crazy for a re-treatment. I would definitely not recommend this place to anyone. Especially after reading about the bad quality of work from other reviews and the lack of timely treatment I wish I could give it a zero star.

Had a cavity filled in 10 minutes. Great friendly people there! The doctor was really friendly and…read moreso was the assistant. Front staff was also very nice. Price was really reasonable also!

My wife loves them. Convenient hours for her work schedule. Accepts credit cards and her insurance…read more She was in great pain due to a cracked tooth. It was a Saturday afternoon so she had to search for someone. EZ was open and could see her right away. She got it handled, reasonable price and she couldn't be happier

Easily the best dentistry experience I've had in my life. The dentist is super knowledgeable and…read moredown to earth. The office is small but homey. The staff is friendly and helpful. The key though is the lady in the back that does the teeth cleaning. She plays music and always has such a soothing mood and voice that almost puts me to sleep. She also does and excellent job cleaning and making me feel taken care of. I can't recommend it enough.

Everything about Mesa Street Dental blew me away. Both of the ladies at the front desk are so very…read morekind. Before my appointment day even came the receptionist was responsive with me to try to get me the best care possible. The day of my appointment I was a little nervous because of my dental worries but once I walked in the door I felt calm and comfortable. You can tell that every employee in this business actually cares about the wellbeing of everyone they are taking care of. The dental hygienist (Virge) was the sweetest lady I've ever met. She helped me understand everything that was going to happen during my visit and let me know of ways I can become better at taking care of my teeth. Dr Sean Harrell is absolutely wonderful. He was able to explain the treatment plan that they have me on now with my mouth, let me know that there is work to be done but gave me hope for a future with a more healthy set of teeth. I am very happy with my experience here and I look forward to my next visit.

The majority of the staff members here are pretty friendly and welcoming :) ! I felt that Dr Juan…read moreCobos and his assistants did an excellent job in taking care of my dental needs and deserve 5 stars :D ! Dr Cobos really took the time to explain where my gums were wearing down, and which areas were in danger of further tooth decay. Upon his recommendation, I decided to get 2 crowns done for my back molars. But after the crowns were placed, I couldn't wear my Invisaligns anymore that I have already worn for several years. I had to get new retainers molded. But I was grateful for this so that I could wear them on top of my new crowns and keep my teeth from shifting back to their original spots. As for the overall service at Vista Hills Family Dental, I took off one star because I felt that the reminders were getting kind of excessive. I would receive text messages to remind me of my upcoming dental appointments. But these weren't just text message reminders. If I didn't reply back "yes" or "no," then one of the front staff members would call me to ask if I was still coming for my appointment. I understand that dental offices run on a very tight schedule, and late arrivals or no-shows are never acceptable. But I think just a simple one-time text reminder is sufficient instead of requiring clients to reply back every single time. An orthodontic office I went to several years ago for my Invisaligns just sent one-time simple text reminders, with no expectations for clients to text back. I can understand if certain clients have a history of constantly running late, or who have a pattern of not showing up. For those clients, I can see why it might be necessary to require them to respond. But for reliable clients like myself who have kept every appointment, the excessive reminders are not necessary. On my first visit, after I was assessed for my dental needs, I also had to remind the staff member who brought me into the exam room that I was due for my bi-annual dental cleaning, especially when that was the initial reason why I booked my first appointment there in the first place. After I had my dental consultation with my dentist, he almost wrapped up my visit without arranging for my dental cleaning. It was only when I asked that he checked with the dental hygienists to see who he could squeeze me in with. Miguel, the hygienist, who worked on me did a great job, made me feel at ease, and cleaned my teeth. I would still recommend this dental office to my friends and family :) . On your way into the lobby, the front desk welcomes you to help yourself to complimentary coffee, water, and sometimes even snacks (like homemade cookies made by a staff member). But you can also enjoy these on your way out as well. But I just think that the reminders can be less excessive. Some clients like myself might not always be able to text right back if we're occupied with work or other tasks.

My entire family have been patients here for over 15 years, and I can speak for them to say that…read morethis is a very professional dental group that have taken care of all our needs. We highly recommend Drs. Alvarez and Dr. Davis. They most definitely follow all safety procedures and protocols at all times. They treat you like family!