I was a patient at another office. I was experiencing a dental emergency and my office told me…read morethey were just too busy right before Christmas. My condition worsened and I was just worried I was going to lose my tooth. I figured I would just start calling offices and hope they might be open. The lady who answered the phone got me to Shandy to make an appointment in an hour. Amber and Larissa were the assistants who helped me. Dr Lybert and the hygienist Lindsey all helped me. I was in tears and everyone was kind and understanding. Lindsey was absolutely a saint with giving anesthetic and Dr Lybert was so amazing getting me fixed up. I would recommend this office to anyone I know is scared of dentistry or someone just looking to establish with a dentist. I'm so amazed by everyone and the treatment I received. I can't thank the office enough for how well they treated me. I am on the way to improvement!

Nothing but a money-making machine. I was there for a crown, and I am so sorry I went there. I will…read moreNEVER go back. First: Overpriced. Second: The clinic was so fully-booked that the dentist, I believe Dr. Carlin is his name, was extremely rushed, speaking with me as though he's had a hit of amphetamines. He and the assistant didn't want to visit a bit, get to know me. Not at all. I felt like a bug. They've got too many patients and too much money to make to be truly civil. The dentist's instructions for aftercare sounded like a disclaimer at the end of a pharmaceutical commercial. Third: They charged our Health Savings card a 3.95% fee, treating it like a credit card. That is BS. They stole almost $40 from our health savings, in addition to getting $1800 for a crown. The finance manager claimed it was the processing company, but I happen to know that at the clinic up in Ruidoso, this fee was waived. I have the paperwork to prove it. Fourth: On my return visit to have the crown cemented in, the assistant was icy. Superficially polite, and quite passive aggressive in her mannerisms and way of speaking with me. Fifth: The help out front obnoxiously rude. One truly feels that one is intruding. Sixth: Their fiendish cancellation fee? How can that be legal? They fill the spot with another person immediately. My finally analysis? They are money-grubbing creeps.

Perry at the front desk has been so freaking amazing. He has been handling with me through all my…read morecomplications with my leave of absence! This man literally deserves an award. You're so patient and honest and caring!

The staff at Ben Archer Health Center in Alamogordo has been wonderful. Bobbi Jo was very nice on…read morethe pediatric side. I also had to have a broken tooth removed and the hygienist and Dentist were both great! Thank you for all that you do! You are very much appreciated!

They left me in an ill-fitting temporary crown for 5 weeks with no communication. They lost my…read moreimprints for my crown. Blamed the lab for losing them, which may have happened, but White Sands Dental did not call me once to give an update. I called multiple times. On the 5th week, I had to go get everything done again. Also, when I told Dr. Strong I was having sharp pain, she said additional numbing wouldn't help and blamed my anxiety. I had to advocate for my pain relief quite hard and didn't feel like she took me seriously. The additional numbing worked within minutes.

Highly recommend this office. The office is pristine, newest technology with friendly professional…read morestaff and doctors. I really enjoyed my visit, rare experience for a dental.

The best dentist in town. The staff exceptional and dr Behrmann is an excellent dentist who can do…read moremost procedures at the office. You won't be sent elsewhere for crowns or root canals Highly recommend the dr

Great office! Super nice people. Best dental experience I've had in a long time. Get Erica to clean…read moreyour teeth. She's a hoot and a half! :)

The dentists are awful, and they lose dentists on a regular basis. The current dentist rolled his…read moreeyes at me and got angry when I told him I could feel pain during a tooth extraction. He refused to listen to me and then banned me from being seen any further. They broke my partial during an office appt. and lost my bottom partial denture as well. They are completely disorganized and dont seem to know what they're doing.

The front desk people are nice but the wait time is awful just for a cleaning…read more If your appointment is in the afternoon, it's worse.

Highly Recommended. Dr. Snyder has been my dentist for about 20 years. As far as I'm concerned THE…read moreBEST dentist in Alamogordo. Caring, Personal and pain free. Great staff. Broke a tooth recently on a Saturday, got me in early Monday, removed chip applied temporary cover to allow me to eat and scheduled permanent crown within a week. Albert Fairweather, Ret. USAF High Rolls Mountain Park, New Mexico.

Dr. Snyder does great work. I have never had a problem with his work. The dental hygienist are…read morevery gentle and caring. I costs me extra to see him, they are not a ppo for our insurance, but he is worth every penny. I highly recommend this practice.

Horrible office staff! I was sent here by the VA. After having two teeth extracted, I was…read moreinformed at checkout that I owed $998.47. I said that's impossible, I'm covered by the VA. They told me that they hadn't gotten authorization from the VA, so I was responsible for the payment. When I asked them to obtain the authorization, they rudely told me that I was from the VA, that I knew how they worked, and that, as a result, I should have taken care of this myself. It wasn't like I was just there on a joyride, having teeth pulled for fun. Because I was caught off guard and didn't know what to do, I paid the bill. They were very forceful about it. When I called billing at the VA, the representative called Alamogordo Dental Group and was informed that they hadn't been In Network since 2025, to my shock. The VA representative also told me that I hadn't done anything wrong and that it wasn't my responsibility to obtain authorization. She told me to contact the patient advocate, who told me to file a complaint with Triwest for fraudulent billing. After reviewing my chart, the Patient advocate informed me that there was, in fact, an authorization for oral and facial surgery and that the extractions should have been covered. It seems like they are billing patients to milk the system; they get more money this way. If they bill the VA, they get a lesser amount since it's a contracted, pre-arranged price. I would not send anyone I know here. The office staff is EXTREMELY RUDE. If Dr. Sam is smart, he should immediately terminate them and find more competent individuals. These people are going to be the downfall of his practice. I am not happy at all. What kind of Dr. starts treatment without first having authorization or discussing payment? Never in my 47 years have I experienced this! Totally ridiculous!

The technicians and dentists are nice but the office manager is rude with an "I don't care"…read moreattitude, and the office staff are incompetent in processing insurance quotes and benefits. Several times we were misquoted what our cost would be, then when checking out the cost was substantially greater and we were demanded to pay on the spot. Not only was the amount higher, it was only an estimated amount as they hadn't even run it through the insurance! Now we are owed money by them, so we'll see how that goes. Do not go here. There is a reason they can't keep patients. If you have no other choice, do not let them talk you into extra services that aren't necessary, and do NOT accept any services until they have run it through your insurance FIRST and provide you with a quote from the insurance, not an estimate. Dr. Mario Samaniego is the owner but is only there on Wednesdays. It's best to speak to him directly if you have any issues because the office manager is of no help and not a nice woman with any sense or value in customer service.

Went there and was told i needed a crown on one of my teeth. At the time i asked if my dental…read moreinsurance would cover it and i was told yes and that it was approved. I payed my copays and procedure was done. Months later I was told procedure was not approved by my insurance and i would have to pay remainder of the bill. They kept trying to get it approved with insurance but was told procedure was not medically needed so not approved. This has been going on for a year and a half. Now they keep sending text and emails demanding payment constantly and i thought this had been finally straightened out with insurance company. They act like i'm in the wrong when they were the ones that lied. I will never use this facility again and warn anyone that does to make sure procedures are really approved by insurance company and in writing before procedures are performed. They cannot be trusted. When you are on a fixed income things like this are hard to deal with. These people are heartless.

I called to establish as a patient with Skyview Dental, I was told that the charge would be $215.00…read morefor x-rays and cleaning. When I went to the appointment the dental hygienist was unable to clean my teeth due to plaque under the gum line. I had told the dentist that I had recently,(in the last 2 weeks), noticed that I bled more easily and that I am a heart patient. They referred me to a Periodontal specialist in Las Cruces for a cleaning because the dental hygienist said she was unable to do that kind of cleaning and did not have the equipment for such a deep cleaning. When I was paying for the visit I was charged $300.00, when I said it was supposed to be $215.00 the clerk told me and I quote " because they could not do the cleaning and they referred me out they probably wouldn't get me back so it is $300.00". I feel that I was mislead as to what the charges were and that I had no way of knowing that I was going to be referred out and that no one told me that there were exceptions to the cost when I made the appointment such as being referred out. This was information I was denied when I made the appointment so I could not have made an informed consent decision at the time that I made the appointment which is a violation of my rights to give informed consent. I was ultimately charged $312.89 for the visit an over charge of $97.89