In just two short weeks of searching for the perfect orthodontic office, I've come to realize just…read morehow lucrative the braces business can be. I'd even go so far as to say I wish I'd chosen dental care as a career path. Before I found Pellegrini Orthodontics, I encountered two other businesses that felt less like professional dental practices and more like back-alley setups - no receptionist, no dental assistant, but they had no qualms about charging $3400 for care.
My very first encounter involved a practice that asked for payments via Zelle and Cash App, telling me a 3% charge would apply if I used my debit card. Incredibly, they had a treatment estimate ready for me before they'd even seen my teeth because, according to them, "everything was the same cost." However, once in the office, the orthodontist declared that the down payment was $1200 because he recommends light force braces and he had to send something to a factory. I endured such nightmares more than once during my search for a good orthodontic office.
I decided that if my experience with Dr. Pellegrini's office wasn't radically different, I would just give up. I asked for a sign I was in the right place - and was immediately impressed. The moment I stepped into the office, I was treated with kindness and care. They even offered assistance with my young son. From Ruta, the empathetic front desk scheduling clerk who adjusted the air conditioning without being asked, to Amanda, who handed me a laptop to complete paperwork with a genuine smile and even greeted my child.
My scheduled appointment time arrived, and Kayla came to take me to the back. I told them my husband and I had appeared on TV during a baseball game on Tuesday, and they eagerly insisted on watching the quick snippet with me. The office atmosphere was warm and inviting - it felt like I was hanging out with family.
Once inside the treatment room, Kayla assured me that she would address any of my concerns and took the time to understand what I wanted to fix. Tehanna entered the room and started taking pictures of my teeth. As any mother will tell you, keeping a two-year-old distracted can be a Herculean task, but Kayla was a natural, playing with my son and keeping him entertained while I had my pictures and X-rays taken.
When I returned to the treatment room, Kayla discussed what she had observed from the images, listened to my concerns, and gave me a range of treatment options. Dr. Pellegrini then came in, examined all the pictures and X-rays with me, and carried out a physical exam. It was clear that they take their time to create a personalized treatment plan. It didn't feel rushed or impersonal. I was given ample time with the doctor and treatment coordinator to work out a plan for my teeth.
Listing all the positives of my experience at Pellegrini Orthodontics would have me here all day. But I will tell you this - Dr. Pellegrini is hands-down the best choice for any orthodontic care. His team takes the time to get to know you, they are kind and considerate, and their passion for their work is palpable. My experience with this office was not just comforting, but also affirming - I was willing to pay any price to work with them. Despite their reasonable pricing, they could have asked for more, and I would have found a way to make it work.
In conclusion, I am beyond impressed with the services I received. Had Pellegrini Orthodontics been the first office I visited, I would have remained blissfully ignorant of the darker side of the orthodontic industry. A heartfelt thanks to Dr. Pellegrini and the care team - I cannot wait to start my treatment at your office!