First time here! And it was a success! I did not realize they had a different method of hair…read moreremoval. They actually use a quality black wax that dries hard and thinly on the skin in quick seconds. Then it gets removed with a fast peel vs a rip like you would imagine with the cloth strips. And to make it 5-stars better....the pain level is lowwww....to me anyway. I have a pretty high pain tolerance and can do laser - now that can be painful in certain areas! But really it's not that bad! I was pleasantly surprised. The service was top notch with Larissa. She is professional and knows what she's doing. Great job! Great place to go to for a quicker hair removal fix!

I have been going to the European Wax Center at Tempe Market Place (2040 E Rio Salado Pkwy M6,…read moreTempe, 85288) for just over three years. Shortly after starting there, my waxer left and the one the store assigned to me next was BRUTAL (I have a very thick, full beard, so getting the edges waxed needs to be done correctly). Therefore, I researched the waxers on staff and saw that Alicia had gotten outstanding reviews, and specifically concerning my needs, and I have been going to her ever since. Alicia does so well, I recommended my best friend to go to her, since his girlfriend likes his face completely smooth, but, his beard grows in like mine, and her tips from each of us far exceed the paltry percentage she gets per customer from EWC. European Wax offers year long passes, where customers can go as often as necessary, and I since I need to go every two weeks to minimize the how much hair is being pulled at one time, I started getting those, since it would save a lot of money. I have five months left before the current year is up. My best friend also bought a year pass, after experiencing Alicia's skills and the lasting results. In the time I have been going to this location, the store has gone through SEVEN managers, with the latest one being Courtney, who has been there a month and a half. And now, Alicia is fired. Funny how the SIX managers BEFORE Courtney, did not fire Alicia, so, it should not take a rocket scientist to figure out who is the problem. Since my waxer is gone, one I trusted and counted on to do the job right (and we always have a great rapport), and I hold those in charge of the store, above the manager level, responsible, I will NOT be coming back to European Wax Centers, ever, for my business. I also want the balance of my pass fees refunded. When I talked to Courtney, she said she could only give me store credit. When I asked to for the corporate number, she said that the location was a franchise, so there is no corporate tie. After some digging, I called Courtney back and asked to speak to her bosses, Lauren and Jacqueline. She said she would pass the message. After not hearing back from either of them, I went into the store and asked her in person for their numbers. She said she could not give out the numbers, but, had left a message with them about my, "concerns". Later, she called me back and claimed that I had gone enough times that there would not be any prorate left on the balance. I do not appreciate European Wax Center for bouncing Courtney from the San Tan Village location to the Tempe Market Place location, because she could not work and play well with others, there (funny thing about the internet, things of record NEVER go away), and I do not appreciate Courtney for firing Alicia when six other managers prior had the management skills to not fire her, nor do I appreciate her gatekeeping the contact information for her bosses. But, that's ok, I will find it and let them know what I think.

Celeste is amazing. Quick and professional. The salon itself is super cute and always smells and…read morelooks clean. Great pricing too.

Clean, friendly, and thorough instructions and explanations given to me regarding care/…read moremaintenance, as this was my first time getting lashes. My service was provided by Melinda R., who was very personable, punctual, and helped walk me through the process alleviating any anxiety I had. She was very skilled and helped me choose just the look I wanted with the right amount boldness. I am amazed in the few days since how many compliments I have received. Definitely 10 out of 10!

I went in for a few services and was overall fairly satisfied…read more Upon arrival, I was greeted by the receptionist by name. The lady was polite and made me feel welcomed. I was offered water and quickly completed the necessary form. The waxing specialist was nice. She had an outstanding personality that made me really comfortable which is great since it's a fairly intimate service (depending on what you're there for). The facility was extremely well kept and clean. The only reason I didn't rate a full 5 stars is because I did discover a few spots hair was left when I got home. When paying the higher costs for the service, I wouldn't expect to find any missed patches and there were a few. Overall, I'd give them another try due to the friendly and comfortable atmosphere. If I walk away again with missed patches, at that point I'll explore other options for waxes but I'm optimistic that next go around will be better.

Amazing experience with Jayde- professional, super knowledgeable and kind- you're already super…read morevulnerable (full Brazilian...use your imagination, folks!) and she makes you feel super safe. All the staff there is really warm and welcoming- clean space and should NOT be compared to the ray road location- that was...

My first ever brow lamination and tint. Dani is such a sweetheart and excellent artist. The studio…read moreis very clean and such a cool vibe. She answered all my questions and made me so relaxed. I am very happy with her service and would recommend her to everyone.

Wonderful staff, easy booking, wax is amazing and they always do a thorough job. I also do brow…read moretint and my brows look full and shaped perfectly.

I will never go anywhere else to get waxed…read more I have nothing but good things to say about my experience here. The studio is clean, well kept, and has a modern sleek design. The staff is super kind and knowledgeable about the prices, packages, and products they sell/offer. I have had brazilian waxes at other spas, on my way to those appointments I always fear for the pain m. At Hello Sugar I saw Melia, and the way she waxed was one of the least painful Brazilians I have ever gotten. I am 37 weeks pregnant and have heard brazilians are more painful when pregnant... even still, the pain was probably a 1/5. Oh and if you park in the paid lot, they validate your parking so it's free!!!

Areli did an amazing job and was so friendly and made me feel so comfortable my entire visit!! I…read morevisited another Hello Sugar and wasn't entirely happy with my experience but I gave it another try at another location and I am so happy I did! It was quiet and clean in the front, Areli was calm and laid back while still being professional and respectful. I booked another appointment with her immediately!

I moved to Mesa recently and needed to find somewhere new to get my brows threaded ! and I stopped…read moreby this establishment 2 weeks ago and was very very impressed! It was a very busy day I had 5 people in front of me, and there was 1 woman working, I do wish she had someone with her, but she held it down beautifully, every person who walked in and out their brows were beautiful! mine specifically i've always had problems with people thinning my brows but kept the thickness and the shape! I was very happy! and she was personable as well :) she was working so hard, was fast and efficient and kept a positive attitude! thank you! These pictures were from a week after my brows were done and I love them!

This was my first time going to this location! As soon as I walked in, I was greeted kindly by the…read morestaff. I believe I waited a maximum of five minutes to be serviced which was SO worth it. I love how my eyebrows turned out. I really needed help to even them out and today that was achieved. The amazing woman who threaded my eyebrows took her time, paid close attention to detail, and asked me how I liked them after she was done. I wish I remember her name to give her credit but I will come here again ! 100% recommend, Thank you

I really wanted to have my eyebrows done here and I had high hopes for this place. I went out of my…read moreway and made an appointment and when I showed up at my time No one was there. I called but no one answered. I don't have a car so I was stuck in the sun until I ordered another ride to pick me up. I bet this place has really good services but if you want professionalism this place isn't it.

I have been going to Natasha for over 10 years and refuse to let anybody else touch my eyebrows…read moreanymore. She is a thorough artist whether it's eyebrows, facials or something else. She listens, provides warm, professional service and you leave with a nice, clean, fresh look.

Rose and Jennifer are the amazing! Both so friendly and polite. The environment is great here…read more Would definitely recommend this salon!

Went in for a fill ... my regular girl is on vacation .... The RUDE man I was put with was slow…read morewhen he asked me if I wanted my nails shortened I told him NO .... Again being rude he said they need to be shortened .... I told him I was not paying him anything extra .... I told him I didn't appreciate him being rude to me .... He then stated berating me and said he wasn't rude I was and told me to leave ... I said really and he said yes ... I now have partially done nails ... this place has gone so down hill .... Ive been a customer for over 10 years and today was my last day .... I would never recommend this place RUDE UNSANITARY OVERPRICED Zero stars

Lisa is absolutely wonderful. Her sweet personality immediately puts you at ease and she is so…read morequick and professional that she is finished before you realize it. I have been elsewhere but once I found Lisa, I never looked back. Her suite is cute, bright and comfortable, and it is soooo clean. The price is more than competitive with other wax providers in the area. And, best of all, she always does a great job. I hear that she is still giving a discount to new customers. But I recommend Lisa even without the discount. Set up and appointment, you won't regret it.

Lisa's salon is immaculate. She works quickly and makes the experience very pleasant. If you have…read morenever waxed before, she is the perfect person to introduce you to this. It is not awkward and she is so professional, a truly kind friendly person. Also, look at her menu, you don't have to do a full brazilian wax. You can have her take off as much or as little as you want.

I've been coming to sugar & wax haven on and off for almost a year (off only cause of finances, not…read morecause of the girls). I went to Vidiana for like first 4 to 6 session... superrrrr cool, laidback, easy to talk to, great listener, calm and professional. Went to another lady back in February for a trip I had (only cause I waited till last minute and Vidiana was booked out). New lady was cool. Today I had Samantha and omg what a doll. I can be pretty particular and I expressed my concerns and she took her time perfecting what I asked for and I'm grateful! Thanks girl!! (Again went to a new lady aka Samantha this time cause the time I needed the appointment was outside of Vidiana's availability) But I have had a good experience every time!! Also whoever else is at the counter when I payout is usually kind and welcoming. Great place, so happy I found them! Heat job ladies!!

Really cute boutique!!! Chaunacy from Sugar at Wax Haven was very very sweet and made me feel…read morecomfortable. I was on a vacy and needed an urgent wax'(far from home). She introduced me to sugar/wax' and did a wonderful job! I'm so happy I found this place and will use anytime I'm in Arizona!