To tDouglas M- this is my reply to you! As someone who works in customer service, this review…read morehonestly reads less like constructive feedback and more like someone looking for something to be upset about. A short wait, a staff member stepping away, or a moment of confusion is normal in any business -- especially one that's clearly served you well for years. Most people understand that. What's disappointing is seeing a long, dramatic write‑up over something so minor, especially when the employees you're criticizing are real people doing their best. Turning a brief inconvenience into a public takedown doesn't make the business look bad -- it highlights how unforgiving and unrealistic some customers have become. If this is the worst thing you've experienced here after years of good service, that actually speaks volumes about the quality of the staff. Not every moment needs to be escalated into a Yelp saga. A little patience and basic empathy would have gone further than this review did.

I have been coming here for years, even when it was lunch box, and never had a problem, until now…read more So I'm giving them 3 stars but normally I would give 5 stars (if this was my first or second time, it would be 1 star and I would not return). I come in once or twice a year, usually before a beach type vacation to get my back waxed. They have always had someone at the front desk when I walk in, but not this last visit. Let me mentioned before getting into it, the place is always clean, the entrance, Hallway and wax rooms. The wax service is always fast, professional and as relaxing as it can be getting waxed. I never had a scheduling problem until now either. This last experience was not good. I arrived at 1030 my scheduled time, but no one was at the front desk, but I could hear someone talking on the phone in the room behind the desk. I waited 5 minutes figuring they would come out, but no, so I start to ask if anyone here? No response for 2-3 min, so I asked again, then a lady with black and purple hair comes out of the room and say someone will be right with me and turns back around into the room to continue to talk on the phone, as if I was bothering her at work!! Then a few minutes later, another person comes out from down the hall (I think she was actually with a client) and asked if I have been helped, I said no and told her my appointment was at 1030, she tells me the appointment was at 1040 (this was at 1042, already past my apparently rescheduled appointment) and said someone will be with me shortly. Then the other lady that was talking on the phone comes out from the room behind the desks. I sat there about 5 more mins until my wax person arrives, say sorry for being late, and gets ready (it appears they changed the appointment because the wax person was running late), they never told me they changed the appointment time (no text like all the other notifications, which I like from this place). The appointment was never changed on the website, only locally, maybe they just lied for her, and told me 10:40. Oh and no one ever came out of the room behind the desk after the phone call lady, while I was waiting for my room to be ready. It was clearly a personal call at work and she didn't want to be bothered at work. At the end, I still tipped, against my better judgement, a lower 10% rather that the usually 20%. The wax person was late, but apologized. I think I will return because up until this time it has been great, but not sure.

I'm a tough customer.... the service Jodi provides is... well... kinda awkward for me. I've gone to…read moreJodi for a year now. I wish yelp would allow 6 stars. Jodi's professionalism, attitude, cleanliness, etc is always the best. I've recommended her to several people for her services. Thanks Jodi !

Let's begin with Jody is the absolute most amazing person ever !!! Not once did I feel…read moreuncomfortable while getting waxed. She is so easy going and easy to open up to! This is essential since the convo is never dull and makes the waxing go by faster. Aside from an amazing personality, this woman is very precise with her work!! I am never disappointed with the service because it is always flawless. If you want to do business with someone who is dedicated, consistent and understanding, Jody is the one!! Top notch Brazilians at a great price. I 100% recommended!

With the Bay Area limited on estheticians who do sugaring, I decided to book with Sugaring NYC…read more Booking is fairly easy on their site. They send reminder text messages and emails leading up to your appointment. It is a very cute (all pink) and clean atmosphere and the staff are very professional and friendly. I booked a Brazilian sugaring appointment with Annalyse and boy was she amazing! She really got to know me personally while sugaring to keep me calm and not thinking about the pain. Once completed, I checked out and also was able to book my next appointment. Totally recommend this spot for all your Sugaring & Skincare needs.

Came in for a Brazilian, and thank you to Annalyse for making me feel comfortable during the…read moreprocess She was truly wonderful and enjoyed talking to her!

Krysta has a way about her, she's always expanding her education, learning more purely to help her…read moreclients feel their best and to have more solutions for us! She's gentle and even my 11 year old daughter trusts her more than she trust me! lol I've gotten peels, dermaplaning, and multiple other facials.

Krysta is the only one I trust with my waxing needs. She is warm, kind and does a killer brow…read more I appreciate her warm energy and candid attitude. Bare Beauty is in a beautiful, new, building right off of 680 freeway near Safeway and Peet's Coffee. The building is open with a luxurious waiting area so you can sip on a coffee while you wait. All of the ladies are incredibly kind and friendly. If you're looking for someone to give you a great wax or facial at a great price look no further!

I would give Skin Ovations 10 stars if I could. After reading all the amazing reviews on Yelp I…read moredecided to give them a try since I've been long overdue for a facial. I made reservations through their on-line system and was able to secure one with Victoria (the owner) for the next morning. I drove about half an hour to get to her cute little spot and parking was a breeze. Upon entering Victoria greeted me and we got straight to business. The place is clean and relaxing. Their spa bed was one of the most comfortable I've ever been in. We chatted it up and she educated me on my skin and what I can do to prevent future skin problems. I felt like I was talking to a long time friend when I was chatting with her. I also got an eyebrow wax and she did an amazing job. It was painless, quick and she got all the unwanted hair out. By the time she was finished with my facial, I was glowing and my skin felt great! I will definitely return and have already suggested her services to a couple of friends. What more can a girl ask for? Victoria's fabulous and her services are affordable!

Victoria was nice enough but I had the most painful Brazilian ever. Usually, the wax is pulled off…read morein a very quick, fluid motion - which might not necessarily be less painful, but at least it gets the pain over with more quickly. Victoria pulled each strip off so slowly it was like each hair was being pulled out individually - I was about ready to yank it out of her hands and show her how to do it! It's the first time I've ever had bleeding from a wax job and she did a terrible job of removing excess wax, so that I was sticky all over after leaving.

It has now been 2 years since I have been a client of Katie. I felt the need to give an update…read morebecause it's been a while. I have went to two other studios one in Berkeley that specializes in sugaring and the other in rock ridge that has two other locations and both spas are around if night hire pricing as nude salon. Timing and distance is the only reason I went to another salon. One was so uncomfortable and the lady was extremely rude the second place the lady after I told her twice burnt me. With this being said I will not go anywhere else but with Katie. I live in el cerrito so it is a drive and with traffic can take over an hr but she is so worth it. Her space is always clean the having slight ice this puts me at ease. The wax is always top quality and never once over a dozen times too hot or caused any irritation. She is also extremely kind and works at a speed I don't feel rushed but it is fast I can get in and out writhing 30 min if I don't chat her ear off too much. Her booking system is easy but I find it best to reschedule ahead to get my desired appointment she books out. If you are new to waxing or a seasoned waxed looking for a fabulous wax Katie is your girl. I appreciate her making a service that can be scary and painful as painless as possible. I always feel so much more confident and grateful after my wax session. Don't walk run to make your apt. Alexandra

Katie is super skilled and has a has a demeanor that makes even Brazilians seem relaxed!read more

Listen to me, ladies (and some gents)---stop waxing and start sugaring! Waxing burns, you get bad…read moreingrowns, the stubble is terrible! Sugaring doesn't have any of those effects. It's basically a big ball of melted sugar and some lemon juice that gets smoothed on your skin and rolled off. No strips or burning. Jen is great. She asks me about my weekend plans, my family, etc. to distract from the pain (yes it still hurts, but not as bad as waxing, I swear!). She's so fast and doesn't have to go over the same area over and over. She has great hours. She's an independent businesswoman who runs a clean and honest practice. What more do you need?

Jennifer is so amazing! First time getting a Brazilian (and first time trying sugaring in general)…read more She made me feel so comfortable and made the process quick and painless as possible! Very knowledgeable, you can tell she loves what she does. Very clean also. Highly recommend!

I have been going to Jennifer for almost a year now and this review is long overdue. When someone…read moreprovides great service at a reasonable price and is such a down-to-earth and all around beautiful person, you have to give them all the accolades ! My skin suddenly became problematic and since seeing Jennifer, she has helped to manage my breakouts and patchy dry, dull complexion by having me change some habits and skincare routines. I highly recommend Jennifer and so glad I found her, she is awesome!

Jen is extremely knowledgeable about skincare and she's such a joy to be around. My skin is…read moreincredibly sensitive and I did not have any reaction to the products used during this facial. It was so peaceful, relaxing and rejuvenating. My skin is glowing and feels great - the best facial I've ever had! She also has a great workout studio and she has a wealth of knowledge about the body. She'll be able to help you achieve your fitness goals, teach the proper ways to stretch and exercise. I can't wait to visit again.

I've been here before and didn't like the gal I had before. And just had it set I wasn't going to…read morecome back to this location. However I was desperate today and figured I'd come again. I had Amanda today and have not been so relieved for her attention to detail on my service. She is the reason I will come back to this location specifically and I can not express enough how hard it is to find a wax specialist who is friendly, meticulous and pays attention to small details.

Had my eyebrows and ear waxing done and unfortunately I left pretty disappointed. My eyebrows came…read moreout completely mismatched -- one corner was made way too thin while the other stayed noticeably thicker. The ear waxing process was also much more painful than I've experienced before, and during it, wax got into the hair near my ear. After several minutes of trying to remove it with some kind of liquid, the only solution ended up being cutting that piece of hair off because the wax wouldn't come out. Overall, not a good experience and I won't be returning.

Eunice is an excellent waxer !! so painless and quick and she make sure she takes out all the…read moretiniest hairs . Nothing is left behind. It's a smooth silky canvas!! come to Eunice if you need to get groomed and ready to take on the world!!

I used to hop around on Groupon to find whatever deals I could with waxes - a new one every month…read more I stopped doing that as soon as I had my first appointment with Eunice. her office is so nice and private, and everything is clean and bright. Eunice is super professional, friendly and knowledgable. she not only does a great job super quickly, but she's so friendly and easy to talk to. I actually look forward to going to my appointment just so I can talk to her. go to Eunice and you won't want to go anywhere else!