I had the best nail experience of my life at Delane's Natural Nail Salon, all thanks to Brandi…read more From the second I walked in it was different. Nobody rushed me with "hello what do you want" or shoved a color wall in my face before I even sat down. I actually felt like a person, not just another number to get in and out. It wasn't until I was sitting there that I realized how used to bad treatment I'd gotten. Other salons trained me without me even noticing, packed into a tiny space, treated like I'm on a conveyor belt, rushed out before my nails even had time to properly dry. I had honestly forgotten my time and my experience mattered. Delane's brought that back for me. The professionalism was on another level too. No games with the price going up if you don't tip in cash, which is honestly tacky and rude and tells you exactly how little they think of their customers. Nobody crowding me in next to three other people either. It was calm, it was peaceful, it actually felt relaxing instead of stressful. And the cleanliness. Towels were fresh, equipment looked properly cleaned, none of that murky blue water sitting in a dirty container that's clearly been there for who knows how long. Even the bathroom was clean, and that alone tells you a lot about how a place is really run. Once you go to Delane's and get treated with that kind of value and respect, you won't want to go back to anywhere else. And honestly, you shouldn't have to. Ask for Brandi.

Service is amazing! Environment is relaxing and service is professional. Now that I've moved to…read moreSan Leandro, I look forward to more frequent visits.

Nicole is a true professional! She exceeded expectations by adjusting her schedule at the last…read moreminute to provide mobile pedicure services due to another company ghosting me at the last minute. She was forthcoming about her services rendered, her fees, her suggestions that would be best for the health of your feet and once she arrived, we chose to have an engaging conversation while she was working. She did a great job on my feet. My feet and legs felt cleaner, refreshed and rejuvenated. I am using Nicole again and I recommend her to all!

BACKGROUND INFO: - my SO's elderly grandfather (95 years…read moreold) was in dire need of a pedicure (extremely overgrown toenails) that he indicated he'd been trying to get addressed for several months - initially my SO's brother and his SO were going to address it, but backed down - my SO's sister and I scheduled an appointment on Friday 6/16 to go to a trusted nail salon, but on Wednesday 6/14 the grandfather backed out of it, insisting on finding an in-home service so he'd be in the comfort of his own home WHY WE WENT WITH SOULTREE: - Wednesday 6/14 evening I went on Yelp to search for "mobile nail service" vendors and opened up a project to cast a wider net - Nicole Williams from Soultree messaged me within 20 minutes of my Yelp project opening, providing me her name and phone number to call and schedule an appointment - out of all the mobile nail service vendors, Nicole was the most responsive and the most professional (she has a website and an IG page) CUSTOMER SERVICE (SCHEDULING COMMUNICATION): - I called her shortly after receiving her message and spoke to her on the phone - after our brief phone call I texted Nicole; our communication was mainly via text afterwards - after sending her recent photos of my SO's grandfather's feet (as part of the virtual consultation), she suggested the nail care package and provided an extensive description of service(s) pricing and accepted payment forms (i.e. PayPal, Venmo, CashApp, Apple Pay) - she indicated that she would possibly have scheduling conflicts due to waiting on confirmation of an internship, but opened up her weekend availability to service my SO's grandfather on Sunday 6/18, which also happened to be Father's Day - after confirming the appointment for Sunday 6/18 at 10AM, I sent Nicole the $150 deposit (applied towards service; non-refundable if canceled or not available for appointment time) + $65 travel fee via Venmo - I provided her with the address + parking information (FYI, clients are responsible for any/all parking fees) and contact information of my SO's sister (I was just the point of contact for finding and scheduling a vendor, but my SO's sister was the point of contact for accompanying the grandfather for the actual appointment) CUSTOMER SERVICE (APPOINTMENT): - Nicole arrived promptly at 10AM; my SO's sister was present for the duration of the appointment and reported that everything Nicole brought and used was clean, the conversation was ongoing between Nicole and the grandfather, and the end result was great COMPARING/CONTRASTING INFORMATION CRITIQUE: - Yelp indicates that Soultree's hours are Monday through Friday from 8AM-2PM, Saturday 8AM-12PM, and closed Sunday. Soultree's appointment times per the website under "Nail Services - Book Online" also indicate 8AM-2PM appointment time availability. On the initial phone call with Nicole and subsequent text communication she informed me she only accepts Monday through Friday 8AM-12PM appointments" - Her website indicates that her travel fee is "$35 and up depending on service location", but via text she indicated that her travel fee is "$65 or $0.75 cents a mile and up depending on location once address is confirmed" - Via text, her suggestion of the pedicure package was the "Specialty Nail Care Package #2"; further in the text explanation it states "Just Toenails - $150 per hour". On her website there are "Mommy Packages" as well as "Basic Manicure/Basic Pedicure" or "Spa Manicure/Pedicure" Packages at different prices - I would suggest that Nicole ensures that all platforms containing her pricing and scheduling availability is consistent and up to date TOTAL: - I sent (via Venmo) the $150 deposit + $65 travel fee = $215 - SO's sister sent (via CashApp) the remaining balance ($150/hour) and tip = $200 - $415 was the overall total