My partner heard of this place a couple of months ago while we were both thinking of getting laser hair removal. We called to schedule an appointment nearly two months ago. We were told that they were booked up and the earliest appointment would be today, so we booked it. The appointment was for today at 11am (I see that they list their Saturday hours as 10am, but they were not there at this time on a Saturday). We were asked to arrive 15 minutes early, so we arrived at 10:40. It's a bit confusing to find as they are a rented room in a salon suite. With help from someone, we found their room and waited. There was a note on the door saying that they were in session (they were not), so please call to let them know you're here. I called, and they did not answer. So I sent a text saying we arrived for the 11am appointment and they responded saying they would arrive in 5 minutes (they did not). While waiting, another woman was being helped to find the room. She asked if we were waiting and what time we were scheduled and it turns out we were both scheduled for 11am. A third woman shows up a bit later and asks what time our appointments are for. She was also scheduled for 11am. By this time, it's 11:05. Two other girls then arrive and call the number on the door saying they were here for their 11am appointment. Finally, at 11:20, two women walk in saying, "Sorry - traffic." That's all. They did not ask how long we've been waiting, ask who we all are, or give any more explanation than "traffic." They simply go into their rooms and then come out to ask who is new. My partner raised his hand and another woman also raised hers, so we were given paperwork and then they told a regular (who arrived after us) to come in for her appointment. This was just ridiculous customer service. My partner left his paperwork on the seat, and said he was canceling, so we left. He started getting texts asking if he left and he responded saying yes, he decided to cancel. She then started to send repeated texts and calling asking to speak to him saying she wanted the chance to explain. But as he said, what's to explain? We did what we were asked to do. She arrived 20 minutes late (we waited 40), she scheduled 4 people at the same time, did not acknowledge that we arrived first, or give an explanation at the time as to why we had to wait TWO MONTHs to share a reservation with 3 other people. My partner had planned his work schedule around this appointment we waited so long on and this level of unprofessionalism is not worth anyone's time or money. She wasted our time, so calling asking to give an explanation was too little too late. We left this spot and ended up going to New Look Aesthetic, another place we had heard about from a friend, and booked a package with them on the spot. I would not recommend SkinRevite at all. This was very unorganized, unprofessional, and inconsiderate of our time. read more