I had a fantastic massage. First time here and very professional. Even though the employees do not…read morespeak much English I was able to use my translator app and they understood. I will be coming back! Professional setup. Nice music. Felt very relaxed and left super content.

Woke up with a killer headache. Natural Spa was able to get me in same day for a neck & shoulder…read morechair massage. Communication was mainly through gestures. The massage was effective with deep pressure and I felt much better than when I came in. They gave me a small bottle of water after the massage. Massage chairs are in the front area so no privacy, as to be expected. I didn't see the back table massage rooms.

I just had a wonderful facial here this morning (with Monica, I think). She did a great job, and I…read morelike how my face feels. The lobby and facial room were a relaxing environment. They did push me to buy a membership, but I passed on that today.

Terrible customer service... false charges... no accountability... immature and inexperienced…read morestaff... and this is all before you receive a service. I typically receive private athletic massages from a certified athletic trainer at a private university, but two Christmases ago, I received a gift card to Hand and Stone. I wasn't sure what the amount on the gift card was, so when I visited the Durham location off MLK in December 2025, I was told it was worth $150, which covered two 50-minute massages. Great, I thought. Fast forward to February, when I looked to make another massage appointment. I called on Wednesday, Feb. 18, to confirm the card's value, and I was told it would cover an entire 50-minute massage. I also visited in person to make the appointment on Thursday, Feb. 19, and was told there was $50 remaining on the gift card, which would cover another 50-minute massage. On that day, a woman in a hijab made the next appointment for Sunday, Feb. 22, and I was not required to make any additional payments. I later found out I could not make the appointment and decided to transfer the experience to my sister. I returned to the location on Saturday, Feb. 21, around 1:35 p.m. to make the change. When I asked to make the change, the $50 remaining balance was brought up again. I politely explained what I had been told and that I was already booked for 50 minutes with no additional fees. Once again, I was working with the woman in the hijab. She went back to speak with her manager. Upon her return, she told me the gift card did not cover another massage and blamed the misinformation on another coworker, Sam. I asked what it covered, and she said nothing. I asked how much I needed to pay for a full massage; she stated it would be $79. Despite my hesitation, given that the previous massage cost $100, I paid so my sister would have the best experience. But the most scathing and inappropriate aspect of the experience was the laughter by the other employees upon my exit, exhibited by the woman in the hijab, the manager, another desk receptionist (both white), and a checkout receptionist (Black). As a marketing, communications, and brand executive who understands the importance of a company's frontline actions, this was an extremely frustrating and disturbing interaction.

The facials here are quite relaxing, mostly because they don't include an extraction. I don't know…read morehow I feel about that, part of the cleansing masochism of a facial is that you subject your pores to glorious squeezing and leave with nary a blackhead. Matt gives phenomenal massages - so phenomenal that I don't entirely know how I drove home afterward. And my shirt was inside out. I also thing that the employees are told "Explain everything you're doing all the time" so occasionally the services are a little chatty, even if you only grunt in approval every so often. Maybe once I'm a regular this won't be the case - because I'm definitely becoming a regular.

Very unimpressed. I would not go back; in fact, I was never able to go the first time. When I…read morearrived for my appointment for a facial and massage, I was told that the aesthetician needed to run out for a quick chiropractic adjustment because she was in too much pain to give a facial. I expressed disappointment that she had not called that morning in order to save me the thirty minute drive to the spa. She responded that she too had to drive in that morning. Poor thing. I then proceeded to talk to the massage therapist who informed me that it was only her second day on the job. I think she was trying to be in solidarity with my disappointment by confiding that she was already looking for a new job. Needless to say, I lost all confidence in this spa. I witnessed one of the most disappointing scenes in customer service and would certainly not be willing to trust my face or back to the people at this spa.

Very nice spa! Learned about them from a benefits fair at work, and they offered 1/2 off for my…read morefirst appointment! I had a customized organic facial. It was very relaxing and everything smelled amazing. A few things differed from some other facials I've had at other spas in the past (not necessarily good/bad...just wanted to mention it). 1. There wasn't a strapless towel top to wear, but I still felt comfortable because I was under the sheet just like a massage. 2. They didn't pull my hair back in a towel or a headband, so I felt like it got in the way a few times. They did recommend products after, and I did buy one facial cleanser which had been nice so far. I always feel awkward at spas when they offer products. I didn't feel anyone was pushy, but I always feel obligated to buy something. I don't regularly treat myself to facials or massages, but next time I do I will visit this location!

Great massage in a clean and cozy environment. I heard about Flawless Day Spa via Groupon, and…read morefound a wonderful deal (~$30-40 for a 60 minute I Deserve It All massage). For the amount I paid, I was very pleased. However, do note that the 60 minutes actually includes the time spent leading you to the room, talking to you for a few minutes, and letting you undress and dress; it is not a full 60 minutes. The massage therapist was professional and effective, and would ask appropriately for feedback regarding the amount of pressure she was applying. I would come back again, although it is a bit pricey to pay full price. They do have massage packages that they allow you to split with others though, so I might try to do that instead. Also, note that this building is a little difficult to identify because there is no obvious signage. Follow Google Maps, and turn into a small parking lot next to a nondescript building, and that's it. When you walk closer to the entrance, you'll see their sign.

Ashleigh is incredible!!!I hadn't had a haircut in 5 years and decided to go short. I am so happy…read more I love this place

Everyone was very nice and professional. The gentleman that checked him in was very nice even asked…read moreme if I wanted anything to drink while I waited. My son wanted a touch of pink in the front of his hair . He needed a cut as well. Sarah was great! My son is biracial so his hair is a little more complex and needs are different. As you see he has tight coils, curly ,wavy type of hair that goes every direction. He also has ADHD so he is constantly moving. Sarah was able to work around that and still get the job done. He's in love the end result

I had a massage by Izzy. Oh lawd, she is fabulous. Very quaint house and I felt perfect at home…read morewhen I first walked in. Greeted a young man that was super nice. A+.

What a wonderfully blissful space for a facial! Vibes are warm, welcoming, and whimsical. Carissa's…read moreconsultation was nurturing and thorough. Her presence and technique so soothing that I fell asleep three quarters of the way in! I awoke refreshed an glowing. My skin can breathe again. The jump start I needed to motivate better self-care. So grateful.

I was in Chapel Hill for an event for 3 days. I visited this home spa twice and received several…read moretreatments because it was just that amazing. I really enjoyed the home spa, it was clean, warm and inviting. Shoshanna, she was...superb. I get body work around the world and she was world class. I found out she's a very experienced body work and teacher, so, in addition to my Ayurvedic Warm Oil Massage, I decided to do the Ayurvedic Health & Lifestyle Consult. It's been a month since I've been there and consultation and guidance she's given me has lowered my blood pressure and I've been able to lose some extra pounds effortlessly. (Thank you!) The second day I did Shirodhara Therapy and the streaming of warm oil over the forehead for deep relaxation melted away my mental stress. I actually got another treatment because I was too blissed out to drive right away, lol, and fortunately for me she got a last minute cancellation. This last treatment I did the Restorative Hot Stone Therapy with warm stones and the oil was tremendous and supported further relaxation of my nervous system, which I didn't even think was possible. My favorite thing about the Hot Stone treatment was how relieved my joint pain from my rheumatoid arthritis and my muscular pain from sitting and driving for a few days in a row. I may drive to Chapel Hill now and then just for Shoshanna's relief! I highly recommend any of these luxurious treatments.

From the owner: Ayurveda is an ancient science & healing system which emphasizes the vitality and well-being of…read moreeach individual which can be achieved through balanced lifestyle choices. This holistic system addresses the root of disease rather than just alleviate symptoms. Stone & Spa offers Ayurvedic Lifestyle & Health Consultations as well as uniquely blissful Ayurvedic Bodywork that incorporates the use of warm oil, warm stones, aromas, steam tent and Shirodhara therapies.

Give them a fake e-mail if you don't want to continue receiving advertisements for years. I filled…read moreout their form after being told it was only for their reservation system. I even put on the form not to send me advertisements next to my e-mail address. YEARS later, multiple unsubscribes, and follow ups and here I am getting contacted again. I don't live there anymore. They don't care. You will be in the system forever!

I have NEVER had a bad experience here. My massages have been above and beyond my expectations. The…read morefront desk staff are really friendly, knowledgeable, and helpful. Re previous reviews, I've never received emails except reminding me of appointments. I've had one cancelation in the two years I've been going, due to a massage therapist's injury. Incredibly high recommendation.