As someone who has had some harrowing experiences with facials in the past, I have a bit of anxiety…read moreabout getting them now but all my worries vanished here! I had a truly stellar facial from Susan. She is extremely knowledgeable and I was so relaxed throughout and after. I'm so thrilled with how my skin looks and will definitely be back. The space is the perfect environment for relaxation and everyone is so welcoming. Highly recommend for anyone looking to treat themselves!

This review is for the waxing service that I got from Mia L…read more Very pleasant and easy to talk to. Being a woman of color she got what I was looking for and listen. Made me feel relax. Offer the hard wax and now I am hooked. Use to get my brows and lips done at a threading salon. It was painful and my skin was itchy and red. Going to Mia is so much better and not painful. Plus I like our conversations. So glad I found her at Skin and Body Works.

I went shopping for my girlfriend here on Valentine's Day. Rosemin offered the best customer…read moreservice. She gave her expertise in helping me pick the perfect pampering pack as a gift. Her friendly nature made me feel at ease during the shopping experience. She even gave me a few free samples. I always love the products and service at Origin. I will for sure be back!

I only buy one product here but I have never found another product elsewhere to replace it. It is…read morethe cream for tired legs - I discovered this when I was pregnant with my first (22 years ago!!) and it has never failed me. I have used it through all my pregnancies and now I use it for all my aching muscles. It has a very strong scent of Eucalyptus and might turn some people off but it is better than the Bengay smell. I have recently have bursitis in the hip and I use this product at night to help get to sleep. I heard they redesigned the container and possibly messed with the formula but I can not tell the difference if they have. I like this location and the people are very friendly and helpful. It is the perfect location in Harvard Square right in the middle of all the action.

Services were fine, but be aware they attempted to add an undisclosed 4% fee when I paid by credit…read morecard. This fee was not posted anywhere in the salon, not listed on their website, and not mentioned before the service. It appeared only on the payment terminal at checkout. I questioned it immediately and said it wasn't disclosed. After I left, they re‑ran the transaction without the fee. I appreciate that correction, but the fact that the fee was added in the first place -- and only removed after I objected -- was concerning. Massachusetts does not allow credit‑card surcharges, regardless of what they're called. Posting this so other customers are aware before booking.

The good news: I got an appointment quickly and the staff are extremely friendly. The bad: The…read moreaesthetician didn't ask me in detail what I wanted, and did not show me nor discuss with me her brow plan. I didn't even get a mirror at the end of the treatment to see how my brows looked! While the looked OK, my other aestheticians have always been more communicative, which is really appreciated when getting waxed, especially when it's a first appointment. While this group is good, a little more communication would be appreciated.

My god, Erin is THE BEST. I waited for literal years to get in to see her, and now I will never go…read moreanywhere else for a facial. Let me tell you why. 1) She genuinely cares about her work and her customers. It shines through in everything she does. Her space is well organized, cozy and welcoming, and her products are really tempting (and if I didn't already use the best skincare line out there for me, I'd buy whatever she recommended). 2) She takes her time getting to know you and your current routines, and what your skin needs. Everyone's skin is different, and my own skin changes a lot depending on time of year, stress, and age. She takes everything into account and customizes my facials to what I need that day. 3) Her prices are all inclusive - no tipping needed. That is so refreshing, and takes a lot of pressure off of me as a client. I highly recommend her, if you can get a spot!

I have been following Erin wherever she's worked since she started as an esthetician. Her facials…read moreare relaxing, make my skin feel amazing, and the massage that goes along with it is fantastic! Waxing? She's the only one I trust. The wax she uses is gentle, her manner is gentle, she is meticulous, and she just "gets it". By that, I mean that she understands that one shape of eyebrow does not work for all. She makes sure that the shape works for you, that it looks natural. Also, she only uses natural products - you can actually understand the ingredients list and aren't afraid to put them on your skin! The products really work well and make my skin look & feel great. She takes the time to talk with and listen to you, your needs, your concerns, and is really knowledgable about her field & her product lines. She works *with* you so you get the best services and products for your skin. Highly recommend her!

The best nails and service for miles around. The staff is very friendly, efficient, accommodating…read moreand talented. This is my first choice for nail care. Staff is very knowledgeable. If you can, book a spa pedicure; the included foot massage is pure heaven.

The team here is super nice and very thorough. Place is clean and always discounted if you pay cash!read more

I've been seeing Anh at BackBay Skincare almost every month this year for hydrafacials, and I can…read morehonestly say it's completely transformed my skin. It feels like one of those secrets you almost don't want to share because she's that good. I've been to all the "fancy" and overhyped spas in Boston, and nothing compares--those places feel like a lot of promises without results. With Anh, I get instant and lasting benefits every single time. My skin is clearer, healthier, and I've gotten more compliments this year than I ever have. She also takes the time to recommend products that actually work for me, which has made such a difference in keeping my skin on track between visits. If you're looking for results-driven skincare in Boston, this is the place. Anh is truly a hidden gem.

I got the HydraFacial MD® ($200) and Ahn was so kind and professional. She talked me through each…read morestep and was incredibly informative, I will definitely be back!

Olivier helped me find a hand soap and hand balm that were absolutely delightful! Thank you so…read moremuch! I love this brand. And it's Australian!

It is a cool store space with great product...I will probably return this or next weekread more

Best massage I've had! I have bounced around a bunch of places for massages since no place has…read moreblown me away enough to be loyal but wow, I might have found a place to go back to religiously. I booked a couples massage with my friend and we both felt extremely relaxed after. And two weeks later now, still feeling amazing.

Amazing!!! I always leave feeling so refreshed and it's such a good relaxing experience. Kiki is…read moreamazing