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    Fire on the Mountain Ski & Sport - Snowboards on the second floor.

    Fire on the Mountain Ski & Sport

    (10 reviews)

    $$$$

    I have nothing but great things to say about Fire on the Mountain. A year ago, I went into the shop…read morelooking for skis, knowing nothing about what I should be looking for. I was new to skiing, so I just wanted to get some gear where I could continue to build my confidence on the slopes. One of the employees asked me all of the right questions without being judgmental or condescending. He asked me what my skill level was, the price I would like to overall pay, etc. With that, he brought out some boots and they fit perfectly and comfortably. He then showed me some skis that would be good for my height...and with that I left only paying $800 for boots, skis and bindings. Each step of the way, the employee kept making it clear that he wasn't intending to sell me anything, and that he would understand if I wanted to shop around elsewhere. Again, this set me at ease knowing that he was providing me with non-pressured service. Since then, I have returned to Fire on the Mountain to service my skis regularly. Recently, I brought my skis to get serviced, and I asked them about my boot, which had a buckle that was bending. They quickly offered to fix it, and when I went to pick it up, they completely fixed the boot and added a double screw to ensure that it was fastened in. As previously stated, I have nothing but great things to say. If you are looking for ski or snowboard gear in a nonintrusive environment, I highly recommend Fire on the Mountain! Their employees and customer service is unlike any other.

    New to the area, and my son wants to start snowboarding. He got a hand-me-down board from his…read morecousin but needed to be set up with boots, helmet, goggles. The young man helping us out was very knowledgeable, and super helpful. He helped us find an affordable pair of used boots that were in great shape, and worked with us to pick out a helmet and goggles. The whole time he shared a ton of information drawing on his own experience. We were lucky that we walked in when it was quiet, and he was able to devote a big chunk of time and attention to us. By the time we were finished the place felt packed and the staff was bouncing around, but still seemed to try and offer a great experience to all of their customers. I will definitely go back when we need more gear.

    Arlberg Ski & Sport Shop - The front entrance of our Portland store!

    Arlberg Ski & Sport Shop

    (26 reviews)

    $$

    East Bayside

    I've been here multiple times for snowboard stuff, as a complete beginner…read more For myself, I got my entire setup here, board, boots, and binding. Sasha helped me and she was great, making sure everything worked for my body and my needs. I also brought in my daughter's stuff because we had problems with the boots and bindings (marketplace purchase because we weren't sure she'd stick with it). I expected to have to buy new bindings. They didn't sell me anything that I didn't need and they shared all of their experience to help us solve the problem. I am SO thankful for everything they shared, there is no way we'd have reached that point on our own. We worked with Travis and Matt who were really awesome. I definitely recommend coming here if you have any issues or unique needs, or if you need a new setup or are a beginner. Also, stop in just for your regular stuff! They have a huge selection of all of the layers and accessories. Obviously there are expensive things, but it isn't an uncomfortable sales environment at all.

    I just dropped into Alberg to look for ski pants, a jacket, a snowboard boots, and bindings for my…read moredaughter. I have conservatively spent over $4000 at this establishment over the past several years, and I keep coming back despite the profound lack of customer service that I've experienced previously. But they're the only show in town, and what can you do right? Well, today was the last straw. I was literally the only customer in the store. Not only did nobody ask me if I need it any assistance, but while I was browsing in the children's section, one of their technicians walked by me, kicked me in the shins, bumped me into the clothing rack and didn't apologize or say excuse me. He didn't even acknowledge that I was there. It's bad enough that most ski bums are drunk or high while they're working, in addition to being allergic to basic customer service. It's even worse when they assault you while they're ignoring you. I will never, ever ever ever set foot in an Arlberg again.

    Ski Works - skishops - Updated May 2026

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