1. Loon Mountain Rustics

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Lincoln, NH

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Loon Mountain Rustics

3.7 (3 reviews)

Services - Loon Mountain Rustics

Home interior design

Home staging

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11 years ago

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Abundant Life Stoves & Spas

Abundant Life Stoves & Spas

(26 reviews)

I've had great customer service at this store, and I've gone in and specifically gotten terrible…read morecustomer service from a fellow named Josh. Specifically, this review is for Rick and Eric who came to my home last week, and helped me figure out what was wrong, why, and how to never have that happen again. We had purchased a stove the year earlier and used it with great success. After a schlocky chimney sweep did a terrible job, Rick came out and was gracious, kind, and educated me for my safety. I can't thank him enough, and his partner, Eric was kind, attentive, cleaned up the mess that was made with professionalism and a positive attitude. It was obvious these two gentlemen truly cared for the safety of me and my family. In the end, it was our chimney sweeps' fault for the trouble, and they helped us anyway. If I go into this store again and have to deal with Josh, I will ask for Rick. Perhaps that management could train him to not be a doubting jerk to customers who've spent thousands of dollars in their store. I am giving five starts because of Rick and Eric SPECIFICALLY. If this review was based solely on how I was treated by Josh, I would give one star. Nice save guys. I am ever thankful for your assistance.

Update: They did…read morefinally come out and finish installing our propane fireplace yesterday. It wasn't the 2 weeks we were initially told, but 6 weeks was a little better than the 8 weeks. Yes, two and a half months from when we purchased the fireplace is excessive, but "all is well, that ends well". We do love the Fireplace and the installation guys were great.

Loon Mountain Rustics - interiordesign - Updated November 2026

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