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    The Floor Works

    3.4 (5 reviews)
    Closed 9:00 am - 4:00 pm

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    Services - The Floor Works

    Countertop installation

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    2 years ago

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    12 years ago

    these guys are awesome. timely, fast, efficient and reasonably priced for great quality flooring

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    Quality Granite & Cabinets - Natural Stone Countertops

    Quality Granite & Cabinets

    (19 reviews)

    $$

    The women working there are bored and contemptuous. We bought a slab, which we picked after looking…read moreat slabs in 3 different states and we found the perfect one here. I even would come back and look at it to admire it in the 2 months it took for the cabinets to come in. We did not get our cabinets there. We wanted to initially but they just seemed asleep at the wheel and like they didn't care whether we went with them or not and didn't help us to make decisions out of indifference. But whatever. We loved the marble slab and they would fabricate it, install it, etc., so fine. When I went to check out the slab a few days before they were to come--we went to see how they had laid out the template on the **2 slabs** we had picked and.......there was only one--and it was NOT the same slab we had picked and had been waiting all this time for. A worker confessed they had given the slabs to someone else and swapped out the slabs for a different lot. This lot, and the slots were darker and had lots of brown in it, which we did NOT want and we intentionally--as I said--had selected the slabs we wanted for the exact color of THOSE slabs. We had selected all the colors of the kitchen based on what we had selected. We picked the cabinets based on it, the backsplash, the wall color, the shelving, the flooring. The slab we wanted was shimmering luminescent sparkling white with streaks of green and blue-grey. This slab was opaque and none of the green or blue. The disdainful women sneered and said it was the exact slab/lot we had bought. I had photos of the original slab and showed them it was different. They lied to our faces and said with a shrug "Don't know what to tell you. You can pick something else but it'll be 12 weeks before we'd be able to schedule. " My Mom is 95 years old--back then she was 92--literally days before Thanksgiving, and we could not have plywood countertops for Thanksgiving and for 3 months subsequently. Plus, there was no comparable stone in their yard to what we had selected, so even if we decided to wait....they had no stone like the one we DID pick out. I started writing this review 3 years ago when this all happened and was so heartbroken I couldn't finish. Three years later....it still is awful and a massive disappointment. My Mom was going for her dream kitchen this late in life, and these ugly white and brown slabs that were NOT the slabs we picked have not improved. I wonder to this day who came along with a wad of money and convinced "Quality" Granite to give them OUR slab. Incredibly sad and kind of sickening. I am embarrassed when people pretend to like the countertops because they're not the magical sparkling counters my Mom fell in love with. Two stars because the installers did a great job and were polite and professional.

    Bait and switch. Advertising one thing on their website. When you arrive the specials don't exist…read more At the VERY bottom specials are subject to change with out notice. It's a sales tactic to trick you to come in. There's actually no specials or sales.

    Paul Marcotte & Sons - 8.  2" extra on the top If they had measured correctly & installed larger cabinet, this would not be an issue

    Paul Marcotte & Sons

    (2 reviews)

    July of 2019, I purchased and paid in full; cabinets, quartz countertop and cabinet labor from Paul…read moreMarcotte & Sons. 1. During demolition, when they removed the countertop, they gouged my new stainless steel, dishwasher control cover. They agreed to replace it. I called several times looking for updates. Josh never called me to let me know what was going on, after waiting over 7 months; they did install a new control cover. 2. 1 of my cabinet doors was damaged, probably from shipping, which they knew, but didn't say anything until I called them. After waiting many months, new doors were installed. 3. 7 cabinet doors that had to be patched after the handles were installed. They were fixed, some barely satisfactory. 2 doors need to be redone; they did agree to re-patch it again. Still waiting. 4. My wall microwave was not level. They did fix this. 5. I had a chip on 1 of the cabinets, that they touched up. The color does not match. I feel this is unsatisfactory, and they just give excuses, they are not going to fix this. 6. Factory defect on the base of 1 of the cabinets. They did agree to take care of this. Still waiting. 7. The cabinets/spacers around the dishwasher was unacceptable. They have fixed this. 8. I feel that they did not measure my cabinets appropriately because, the upper and base cabinets are not parallel. I have a 3" spacer and 2 inches free on the wall on the top. The, next size up from 1 of my smaller cabinets, would have made this perfect. They gave me an excuse, and not willing to work with me to fix this. 9. The epoxy that holds the dishwasher to the countertop detached. This did not even last a year. They agreed to add epoxy again, still waiting. When opening and closing the door it is rubbing against the cabinet causing damage. 10. A piece of the toekick detached. Did not last a year. They did agree to attach the toekick. Still waiting. Josh and Paul came to my house in May of 2020 to assess my issues. Paul came over again in the summer to make a list of the issues. I called before Thanksgiving and Josh told me, they can't do it this week, maybe the week after that. I called the 1st week of January 2021 and Josh said he will put me on the list, it has been almost a month and they have not fixed these issues. I live 2 minutes from their business, I can see their building from my house. There is no reason why they cannot take an hour to fix 4 issues. Every story has 2 sides, but pictures show the truth. As you can see, I have gone through a lot and none of this is my fault. I am very disappointed and very frustrated with this company. I would not recommend them; therefore, I give them 1 star. On a positive note, Surface Creations of Maine, who measured and installed my quartz countertop, did an awesome job with no issues.

    Working with the Marcotte family on our new kitchen has been an awesome experience, every step of…read morethe way. Josh was committed to designing a kitchen that was exactly what I wanted, made any changes along the way and ensured he found a cabinet finish that worked for my vision - not an easy feat! Paul is a talented installer and carpenter, he was able to work with ceilings and walls that are far from level and deliver a seamless installation, with cabinets going to the ceiling. You would never know my ceiling wasn't level given his flawless craftsmanship. I know it took a lot of work and he made it seem easy. Installation was fast, and the time from installation of cabinets to installation of countertops was only 2 short weeks! Our countertops will be installed tomorrow and we're so excited for the finished project. Thank you Josh and Paul for making this a truly wonderful experience. We love our new kitchen!!

    The Floor Works - flooring - Updated May 2026

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