Working with Sparkling Cleaners is not an easy task. One cleaner gave me a non-working number to…read morecontact the business. At a different number, no one answers the call, and the machine does not leave one enough time to leave an adequate message. The management does not communicate well, and it is not easy to reach them with any issues related to the schedule and/or the quality of service. When I discussed issues with Johnny today (11/24) regarding an unannounced change to today's cleaning and the subsequent ripple of changing it, he stated that he was doing the best he can and that "everyone has something and not everyone can get a regular schedule with the same cleaner..." That statement makes me wonder what one must do to become one of the clients with whom they have established regularity. Additionally, their emails often will drop into spam folders so if you do not monitor that folder, you will not see it. I was told, "if our system doesn't work for you, then perhaps we shouldn't be doing business with you." Client oriented this organization is NOT. (imagine a YODA voice)
The schedule process is not ideal. Once you establish an initial schedule, they can and will change and without warning. One is never able to plan for a cleaning day. I like to be home when the cleaning occurs. For this reason, I plan other activities so that I can be present. When they cancel without notice, it through the day off. While someone else originally set up the account for me, she supplied my contact information at the time of initiation but for whatever reason, they don't use it. Any information that they provide her does not always reach me. When they do make changes, they make the changes in their system but do not let you know.
The quality of the service is irregular. Since the beginning of service in July 2023 - at a rate of twice a week - there have been nine (9) cleanings completed in varying degrees of cleanness from four (4) different cleaners, Riley, Emma, Tiffany and Alishia. The first three were extremely poor cleaners and worked very slowly. Because Sparkling Cleaning employees are required to provide their own supplies, the quality of cleaning solutions, scents, etc. vary from cleaner to cleaner. That said, only Alishia works with efficiency and visible evidence of cleaning having occurred. She works quickly and is cordial. The other three provided sketchy service. How one can clean with just a couple of rags, one cleaning solution for all surfaces, a mop and water (no cleaning solution) and a vacuum is beyond me. Tiffany took the full three hours and aside from the bathrooms, it was quite visible that she did a poor job - dust remained on furniture, cobwebs in the corners of the stairs were not removed, etc.
While the service provided by Sparkling Cleaning is not terribly expensive, caveat emptor.
