Recently rented skis from Hoback. The experience was less than optimal, but the follow-up was…read moregreat. When you receive a request to submit a review you wonder if anybody reads them. I can tell you at Hoback sports they do read and respond. I got an email saying they were sorry for the misunderstanding and it sounded almost like a standard pre-typed response. But I also got a follow up from the manager stating they would make it right. And they did make it right. Refreshing that this organization is paying attention.

Great day! Our crew of 10 rented E-bikes for the day and road about 40 miles. The techs who got us…read moreall fitted were well prepared and gave us a quick lesson and suggested paths. They had us on our way in about 15 minutes. We highly recommend Hoback Sports!

Great selection used gear (clothing, skis & boots, climbing, shoes & boots) at very reasonable…read moreprices. Like the idea of reusing something rather than buying new or throwing out perfectly good gear.

I'm a plus size newbie skier from out of town. I wanted to get a snow outfit for my trip without…read morebuying an entirely expensive new fit. PLUS I found it nearly impossible to find plus sized clothes anywhere. I'm SOOOO excited I stumbled upon this spot. They have a wide range of items from snow shoes to skis to kid's gear. It's small but mighty. & Omg their plus size options had me in tears because I had multiple options to choose from. I'm not sure if everything is pre-owned because some items still had its original tag on it. I found snow pants from $70-300, so you can find something in your price range. They have an accommodating fitting room as well & the employee was chill.

Do you want high-quality equipment closing? Do you wanna make sure to check this place out. I…read morereally buy full price, but usually go there to check out sales. they have killer sales!

Great quality products. Met one of their awesome employees Ryan who was so kind and helpful and…read moreknowledgeable! Thx for your help Ryan!

Called and asked if we could get rent that day. We went in store and the owner helped us out…read more Excellent service and knowledge. Super easy going and friendly

Henry and the crew at JH Skis in Gravity Haus were awesome. The equipment was just what we needed…read more Thanks Henry ;-)

It seems like every time I come here all they wanna do is sell me a membership. they speak about…read morethe wonderful guarantee you get with all your purchases, but you get that anyhow. If you say no, then they ask you if you have a friend that has a membership.

Staff were very helpful in helping me locate what I needed. Prices are slightly higher but not…read moreoutrageous for the quality you get. Will go back when I need more gear.

With my limited knowledge of ski boots, Eric was able to provide valuable consultation on the best…read moreboot for my feet and my style of skiing. Add in Eric's custom boot fitting system, I ended up with a great pair of boots that fit like a glove. Highly recommended the Boot Room if you're in the market for new boots or just looking for a better fit from your current boots. ~ CM

From the owner: Ski and Snowboard Boot Fitting Specialist. Custom Footbeds, Intuition Liners, Consultation and…read moremore!

This store seems to be run by high school kids or just out of high school with zero training. The…read moreemployees and managers, I feel have zero education on retail sales /marketing of customer relations and have this cavalier attitude that they are above the clients and are able to make false accusations make up lies and portray their lack of experience and being unknowledgeable about the product and huge lack of experience! Now the clothes are cool and well made but the core managers know absolutely nothing and I would bet they lack in commerce education on Marketing,Retail Sales and my experience and evidence is because they have a 2 star rating on Yelp and a 3 star rating on google reviews and that is a fact of under achieving the goals of running a 5 star successful biz The culture in the company sucks and they need to hear it. They also have 14 more 1star reviews below that are unpublished that says exactly the same experiences I have had myself If the 14 reviews below were published and included into the total rating they would have less then 1stat rating The place really has less then 1star rating in my book if we took i to Consideration the 14 one star reviews unpublished that are legitimate So with that being said we have so many 4 star and 5 star ratings of reputable high quality ski wear shops here jackson hole with terrific brands there is no need to waste your money on 1500 dollar ski outfits here from this ungrateful inexperienced company I want everyone to know I wasted over 10 k in this store and had to argue with them to stand behind a 650 dollar ski jacket I just bought with a flimsy skimpy thin plastic zipper that's isn't a high quality zipper that can stand up to heavy wear and argue with a child that insulted me and the staff stuck up for her laughing about the issue at hand like it's a joke then proceeded to lie about my behavior when I was legitimately correct By the way I rushed to handle this issue with them and they knew I was about to arrive in 5 mins and they closed the store down early to avoid me and that was even more provocative and immature of a professional quality staff after spending over 10 k in their store The owner Mr Sullivan should recognize the short falls of his staff and make the proper adjustments Andrew Swersky I hope Yelp doesn't burry this review with the rest of the unpublished 1 star reviews below You possibly can't sit there and explain away so many one star reviews and walk away as a credible reputable ski wear shop as if we are all wrong and defend your poor rating like everyone else lis ultimately wrong and come up with excuses to back and support the unprofessional disrespectful attitudes by your unhelpful disrespectful employees and grow your biz ! We have so many ski shops packed and busy that are reputable and staffed with highly professional knowledgeable experienced staff that are grateful to go out of their way to be helpful when we spend thousands on this gear ! No need to waste your time here when we have Teton Sports and so many others with way better of a selection and grateful polite staff and they all have 4-5 star ratings not like Stio with its super poor ratings and poor reviews! It's just unexceptionable and tine to stop defending this negative culture that exists in the shop with this brand here and pretend it's the clients and the staff is doing great work cause it's failed and continues to fail the owner ! And the employees could care less if this company doesn't ever rise to its true capabilities They need to start completely over with a new management core including this crazy lady from HR that's crosses over to handle customer relations and treats the clients as employees that need to be Disciplined by her The staff acts like a high school. Frat house that no one can ever let them know that the store and the staff has let them down with out them becoming bindi and in a state of denial and contestant defense so they never have to admit that the sales team and the manager and the culture of this group is hugely flawed. ! Don't just believe this review, go ahead and read many more one star reviews below and on other media sites and hear similar experiences from ex clients

I made an error with an on line order. I inadvertently entered the wrong shipping address. When I…read morerealized that I made a mistake, I emailed customer service. Stio's customer service department said that the item had shipped, but they bent over backwards to correct a problem that I caused to the point of issuing me a refund. Great communication, outstanding service.

This store has good selection of jackets and other mountaineering gear. The second floor has a…read moresmaller area compared to the first. Two sales persons in the store were available to help. Prices can still be higher (since it's in Jackson Hole) than stores in other cities; nevertheless, some items are on sale.

This store is fairly large with a nice selection of items. I'm not a mountaineer, so I'm not sure…read moreif this is the place for you to get all of your mountaineering supplies, but it looked the part. The pricing looked fairly fair for the area as well. I was looking for some shoes. When we went back to the shoe area, there were some selections for women but not many so we decided to check out other stores before potentially coming back here to buy. While we were walking out, the people at the register asked if we needed help with anything. We told them we were looking for shoes but wanted to look around at other stores first. The kind older gentleman was nice enough to point out other stores in the area and give some recommendations. I really appreciated and liked that.

Fantastic experience, I reached out literally last minute and they found a guide for my husband (on…read moreLabor Day weekend!). He fished the Salt River, caught several cutthroat and good sized white fish. The guide, Zack, was great as well. Highly recommend!

Rhett Bain is a top-notch business owner and a great person to connect with when booking a fishing…read moretrip in Star Valley or Jackson, Wyoming. He gave us personal attention and took care of every detail to ensure we had the best possible experience with his professional guide Jared Stabb (best match ever!) while fly fishing on the Salt River.