Recently rented skis from Hoback. The experience was less than optimal, but the follow-up was…read moregreat. When you receive a request to submit a review you wonder if anybody reads them. I can tell you at Hoback sports they do read and respond. I got an email saying they were sorry for the misunderstanding and it sounded almost like a standard pre-typed response. But I also got a follow up from the manager stating they would make it right. And they did make it right. Refreshing that this organization is paying attention.

Great day! Our crew of 10 rented E-bikes for the day and road about 40 miles. The techs who got us…read moreall fitted were well prepared and gave us a quick lesson and suggested paths. They had us on our way in about 15 minutes. We highly recommend Hoback Sports!

Do you want high-quality equipment closing? Do you wanna make sure to check this place out. I…read morereally buy full price, but usually go there to check out sales. they have killer sales!

Great quality products. Met one of their awesome employees Ryan who was so kind and helpful and…read moreknowledgeable! Thx for your help Ryan!

It seems like every time I come here all they wanna do is sell me a membership. they speak about…read morethe wonderful guarantee you get with all your purchases, but you get that anyhow. If you say no, then they ask you if you have a friend that has a membership.

Staff were very helpful in helping me locate what I needed. Prices are slightly higher but not…read moreoutrageous for the quality you get. Will go back when I need more gear.

Truly a great experience from start to finish. I would absolutely recommend this company to a…read morefriend. Ashton was incredibly kind, knowledgeable, and professional, and she made the entire experience feel easy. She took the time to make sure all of my equipment fit perfectly, patiently answered my questions, and made me feel comfortable and confident heading out onto the mountain. Overall employees seemed genuinely pleasant, warm, and attentive, and it was clear they cared about making sure I had the best possible experience.

Ski Butlers did a great job for our party. We had 5 different people renting equipment and all…read morearriving at different times. They were able to come to our condo in a timely manner every time we changed out our equipment. All the guys that came with equipment were knowledgeable and friendly.

Great selection used gear (clothing, skis & boots, climbing, shoes & boots) at very reasonable…read moreprices. Like the idea of reusing something rather than buying new or throwing out perfectly good gear.

I'm a plus size newbie skier from out of town. I wanted to get a snow outfit for my trip without…read morebuying an entirely expensive new fit. PLUS I found it nearly impossible to find plus sized clothes anywhere. I'm SOOOO excited I stumbled upon this spot. They have a wide range of items from snow shoes to skis to kid's gear. It's small but mighty. & Omg their plus size options had me in tears because I had multiple options to choose from. I'm not sure if everything is pre-owned because some items still had its original tag on it. I found snow pants from $70-300, so you can find something in your price range. They have an accommodating fitting room as well & the employee was chill.

Just got back from skiing Jackson Hole. We are so glad we rented from Black Tie. They made things…read moreso easy and it was super convenient. Everyone was super friendly and we found the prices reasonable. We will definitely be back next time we are in town.

They had great service and were very accommodating and the black tie at mammoth mountain in…read moreCalifornia was not great but this one is great

Tried to stop in multiple times, always seems to be closed despite what their business hours say…read more Just head to the one in Jackson Hole town, they're much better.

For most skiers and snowboarders, this company is synonymous with excellent ski pornography…read more While in Jackson Hole, I came in to buy a shirt because I'm a fan of their work (Any Teton Gravity Research tees sold elsewhere, ie the teeshirt stores at the square or even at Jackson Hole Mountain are marked up). The clerk offered my friends and I to preview their upcoming film release in their viewing room. We eagerly accepted and watched a 10min short. The room had a few leather chairs and acoustics to impress any audiophile. I left with a few tshirts, stickers, ski porn and a smile on my face. IFHTP 1

Called and asked if we could get rent that day. We went in store and the owner helped us out…read more Excellent service and knowledge. Super easy going and friendly

Henry and the crew at JH Skis in Gravity Haus were awesome. The equipment was just what we needed…read more Thanks Henry ;-)

Great little ski resort with multiple activities throughout the year. Family friendly and friendly…read morestaff.

Most unprofessional management I have ever experienced in my life. I would never ever recommend…read moreanyone come here. If you have any type of issue, just know the managers are too lazy to do their job and put it on the poor employees up front to deal with with problems that isn't even their job to start. There was constant miscommunication with every employee we interacted with and the manager was well aware of what was going on and refused to even help. What's the point of your job then? We made well aware we were not experts and were beginner snowboarders. Not a single employee made us aware that the beginner slopes were closed. We were never given any advice on what to do and where to go. We get to one of the lifts and when asking the employee if it was the expert slope, he said "it's not too bad." It wasn't until we got off the lift, when we realized it wasn't the case. A different (only helpful employee in this situation) immediately came to help. When explaining we were beginners, he shared that we never should've been sent up there. After explaining the situation, the people inside mentioned they were unaware that the beginner slopes were closed. Due to the miscommunication (on their part) and the fact that our safety was at risk, we rightfully asked for a refund. Mind you, we didn't even get to experience anything of what we paid for. We immediately went back down at the recommendation of the helpful employee on the slope. Management refused to speak with us and refused a refund. Also, all of a sudden once a refund was mentioned, they were ready to offer alternatives for beginners. First of all, where was this in the beginning? Second, by this time the way the situation was already being handled, we were over it and had zero interest in returning. While I don't fully fault all the employees that attempted to help with the options they were given, I put full blame on management. There needs to be cohesive communication across all employees to prevent situations like this. And as a former customer service facing manager, I am absolutely floored by the unprofessionalism from the manager on duty on February 2, 2026. She was well aware of everything but not once did she come out of her office to apologize or offer any kind of assistance. Absolutely ridiculous, insulting to our time, energy and money.

So I've always wanted a Patagonia sweatshirt... but my mom would never let me have one (she said I…read morehad too many (I only have three). So after working hard and making my own money, I decided to take matters into my own hands. So I live in town and have always thought positively of skinny skis. I saw they were selling Patagonia sweatshirts, but they did not have my size or the color that I wanted. (I wish I knew the ladies' name) but she ordered the size and color of a Patagonia sweatshirt that I wanted. (that was two years ago, and I am still wearing that sweatshirt now) The sweatshirt was only $80 which I feel like is a pretty good price especially for Patagonia. In my opinion what adds the special touch is the willingness to custom order an item and the friendliness of the store owner.

This place is a tourist shop, we've rented xCountry skis from them twice... tried to buy skis 3x…read more They are not terribly friendly, not looking for repeat customers... prices are decent, some sale items are well priced... not my first choice