Recently rented skis from Hoback. The experience was less than optimal, but the follow-up was…read moregreat. When you receive a request to submit a review you wonder if anybody reads them. I can tell you at Hoback sports they do read and respond. I got an email saying they were sorry for the misunderstanding and it sounded almost like a standard pre-typed response. But I also got a follow up from the manager stating they would make it right. And they did make it right. Refreshing that this organization is paying attention.

Great day! Our crew of 10 rented E-bikes for the day and road about 40 miles. The techs who got us…read moreall fitted were well prepared and gave us a quick lesson and suggested paths. They had us on our way in about 15 minutes. We highly recommend Hoback Sports!

Jackson Hole Sports helped make my most recent ski vacation to Wyoming a memorable one. I'm…read morerelatively new to the sport but knew from a past trip that rentals were not the way to go if I wanted to enjoy my week of skiing. The team here was able to squeeze me in last minute for a bootfitting (I had an appointment earlier at another store in Teton Village who told me they didn't have the brands that would fit my feet). And after about 1 hour of heating the boot and molding it to accommodate my navicular, Will had set me up with an awesome pair of Salomon BOA ski boots that are arguably the best-fitting shoes I own. What a delight these boots were on the slopes last week: Zero foot pain. Will even made great sock recommendations that ensured dryness and comfort. I couldn't be happier with my new ski boots, and it was all thanks to Will. Next, I needed new ski goggles, and Ali at the front was incredibly helpful and knowledgable. She recognized that a low bridge fit might be more suitable for my face. Ali definitely came through, and these made a huge difference last week with the snow storms, as the ability to easily swap out lenses magnetically on my Smith goggles ensured the best visibility. I was so impressed with the team here at JHS and made a few more trips back to the shop throughout my week in Jackson Hole. Everyone there was incredibly professional providing great service, and the store stocks the best brands and the quality of their goods was world-class.

Very cool area with tons to do. Tandem Parasailing was on our list and was totally worth it. The…read moretetons are some of the most scenic mountains in the US and this was an amazing way to view them.

Called and asked if we could get rent that day. We went in store and the owner helped us out…read more Excellent service and knowledge. Super easy going and friendly

Henry and the crew at JH Skis in Gravity Haus were awesome. The equipment was just what we needed…read more Thanks Henry ;-)

It seems like every time I come here all they wanna do is sell me a membership. they speak about…read morethe wonderful guarantee you get with all your purchases, but you get that anyhow. If you say no, then they ask you if you have a friend that has a membership.

Staff were very helpful in helping me locate what I needed. Prices are slightly higher but not…read moreoutrageous for the quality you get. Will go back when I need more gear.

Truly a great experience from start to finish. I would absolutely recommend this company to a…read morefriend. Ashton was incredibly kind, knowledgeable, and professional, and she made the entire experience feel easy. She took the time to make sure all of my equipment fit perfectly, patiently answered my questions, and made me feel comfortable and confident heading out onto the mountain. Overall employees seemed genuinely pleasant, warm, and attentive, and it was clear they cared about making sure I had the best possible experience.

Ski Butlers did a great job for our party. We had 5 different people renting equipment and all…read morearriving at different times. They were able to come to our condo in a timely manner every time we changed out our equipment. All the guys that came with equipment were knowledgeable and friendly.

With my limited knowledge of ski boots, Eric was able to provide valuable consultation on the best…read moreboot for my feet and my style of skiing. Add in Eric's custom boot fitting system, I ended up with a great pair of boots that fit like a glove. Highly recommended the Boot Room if you're in the market for new boots or just looking for a better fit from your current boots. ~ CM

From the owner: Ski and Snowboard Boot Fitting Specialist. Custom Footbeds, Intuition Liners, Consultation and…read moremore!

Great little ski resort with multiple activities throughout the year. Family friendly and friendly…read morestaff.

Most unprofessional management I have ever experienced in my life. I would never ever recommend…read moreanyone come here. If you have any type of issue, just know the managers are too lazy to do their job and put it on the poor employees up front to deal with with problems that isn't even their job to start. There was constant miscommunication with every employee we interacted with and the manager was well aware of what was going on and refused to even help. What's the point of your job then? We made well aware we were not experts and were beginner snowboarders. Not a single employee made us aware that the beginner slopes were closed. We were never given any advice on what to do and where to go. We get to one of the lifts and when asking the employee if it was the expert slope, he said "it's not too bad." It wasn't until we got off the lift, when we realized it wasn't the case. A different (only helpful employee in this situation) immediately came to help. When explaining we were beginners, he shared that we never should've been sent up there. After explaining the situation, the people inside mentioned they were unaware that the beginner slopes were closed. Due to the miscommunication (on their part) and the fact that our safety was at risk, we rightfully asked for a refund. Mind you, we didn't even get to experience anything of what we paid for. We immediately went back down at the recommendation of the helpful employee on the slope. Management refused to speak with us and refused a refund. Also, all of a sudden once a refund was mentioned, they were ready to offer alternatives for beginners. First of all, where was this in the beginning? Second, by this time the way the situation was already being handled, we were over it and had zero interest in returning. While I don't fully fault all the employees that attempted to help with the options they were given, I put full blame on management. There needs to be cohesive communication across all employees to prevent situations like this. And as a former customer service facing manager, I am absolutely floored by the unprofessionalism from the manager on duty on February 2, 2026. She was well aware of everything but not once did she come out of her office to apologize or offer any kind of assistance. Absolutely ridiculous, insulting to our time, energy and money.

Shout out to Cody and the other staff. Popped in for a replacement toe strap that was tearing away…read moresomehow. I moved the toe cap one hole over to get through the day but climbed into this shop to buy a replacement since I had such a good experience last time around. And guess what? They're still awesome. Cody replaced my strap and noticed my binding placements were unbalanced and had a few suggestions. After having me step in to them to take a look, he centered my bindings. All this for a $5 part. They clearly care about snowboarding and want people to have a good time on the mountain. My sister was looking to demo the Burton step on bindings and he talked us through it too. I think we'll hold off on those but because of his obvious enthusiasm we chatted further and got recommendations for new boards. We'll definitely be back!

This place rents snowboards (many brands: burton, ride, etc), snow pants, helmet, and a daily…read morebasket that you can store many times and multiple times thorough the day. This place sells other equipment like goggles, face mask, jackets, bags, snow pants, and others. The service they provide in renting equipment and adjusting the equipment are truly on expert level. Great staff! They are very helpful, knowledgeable, and friendly!

Located in Teton Village this place offers a nice selection of clothes -& gear. Teton village is a…read moremust if in Jackson

Rented full ski package for a week from Teton and they were very helpful. I had an equipment…read morefailure on the last day of my trip and Henry got me set up with a new set of skis and refunded my rentals for the week. I really appreciated them doing the right thing and highly recommend.

I needed some shoes and this place was recommended by a different store that didn't have the…read moreselection I was looking for. Luckily, for me, I didn't have to shop any more after this because JD High Country Outfitters had a large selection of women's shoes and I found two pairs I actually liked a lot. I thought the pricing was fair for the area and the high end nature of the shoes. I bought a pair of Sorrel waterproof sneakers for $120. They were marked up about $35 more than Sorrel's website which is about normal for retailers like this. The only real problem I had was with the service here. I tried my best to not get mad but I was fuming by the end of this experience. I'll try to give them some grace and say that maybe I wasn't forward enough in pushing other people out of the way to get them to bring me shoes from downstairs but a place with great customer service wouldn't need that. I also can say well, they were young men, who didn't seem to care about their jobs but again, why work here if you don't want to help people.

Well, what can I say more about JD High Country Outfitters!!!…read moreI was walking around Jackson, trying not to buy anything which I did a great job of and not even eating in the restaurants. I really saved a lot of money keeping it simple because I only came here to camp,fish and hike anyway. But when I saw JD high country outfitters, I had to walk in because I love stores that cater to the hiking, fishing, camping outdoors supplies. As soon as I walked in the young man behind the counter was very smart. He said hey we're having a half off sale on socks. And I was looking for sox specifically. I passed so many stores in Jackson that had little cheap souvenir socks all charging around the same price $12-$14 and the really good socks were more but not that special and all the same . When I walked in here, they had the wonderful brand that I bought before which is a good hiking brand, thick well-made socks made in the USA thank goodness and they were HALF PRICE!!! I proceeded to buy eight pairs of socks. It was totally worth it. I couldn't believe I was so lucky to find them. I will be stocked up forever with good quality socks. In the winter, I wear pure wool socks that I knit myself but the rest of the year and for hiking, I use good well-made quality hiking socks, which they had. I also want to mention that the store was stocked. It was in excellent condition and they had high end items, beautiful items that I buy here and there as I can afford them, but so worth it. Upstairs, they had a whole gun store with ammunition, binoculars, knives and fishing rods, and all sorts of fishing and hunting supply. Downstairs they had your typical camp and hike items. They even had a rack of Patagonia jackets on sale which I could not believe. I just knew I could not buy more stuff right now. And I had two jackets But they had $200 Patagonia jackets marked off 30% to 70%. I also want to give out a shout to the really nice lady that was working in the shoe department who had I believe short strawberry blonde hair she was so nice and she helped me with the socks while she was helping people with shoes and sandals. She is a benefit to have you always want great employees like that and I want to just say that her and the guy behind the counter in the front were really great. I think the guy behind the counter in the front was brunette and very helpful. Lastly, I love the large paper bag that they gave me with their insignia on it. It's so well-made. I am now using it to store my early winter kitling next to my fireplace here in Oregon. Thanks for being such a great store. I really enjoyed my visit there.