Great variety of selections and they also give a military discount too! We have picked up over the…read moreyears jackets and such, glove liners and more here. During the summer the items are different; you won't see much cold weather gear then, but of course, it'd be silly to see summer gear in Winter. There are many specials throughout the year, and the staff are very helpful and friendly.

We love coming into this location, especially for the savings on quality merchandise. The store is…read morewell appointed, and you have an outstanding manager ( Dustin). He always makes certain that we are well informed about the various promotions. They have an extensive selection of Coats, camping gear, and also the childrens section is looking good. The mall has so much to offer, however this is always our favorite spot. Check them out,you will definitely become a repeat customer.

I highly recommend this place for ski boots or equipment. I broke the zipper on my x-country boots…read moreand had to find a replacement quick. No one in Monroe or Ontario County had any options for me. I emailed Snowflake and the responded quickly that they did have boots in my size. On top of that they were super friendly and knowledgeable about boot fitting. Even though it was a drive for me I would return for boots for skis in the future.

Not only do they custom fit Ski and ski boots. But the owner is able to stretch and punch out hot…read moreor sore spots on your hockey ice skates creating a custom fit. To bring you up go speed I had recently purchased a pair of Bauer vapor ice skates and after wearing them a dozen times I still experienced foot pain caused by my flat and collapsed arches. The place I had purchased them couldn't get rid of those "Hot Spots ". So a teammate recommended The owner Greg and he was able to heat and push out these areas of the skate boots. Now from this new custom fit I have total relief from the pain in both skates. Awesome! So now these skates are the best fit skates I ever had. KUDOS

Very knowledgeable, patient, and helpful staff. I'm new to skiing. Went to another shop that…read morespecializes in ski gear to be fitted with boots. The kids they had "assisting" me could not make recommendations beyond "This section has women's boots" and "I like these because they look cool." He couldn't answer basic questions about sizes and had no idea how to even get me into a boot. Any boot. My experience at Mud, Sweat, and Gears was completely different. An experienced skier who is even familiar with offerings at ski lodge in the Pacific Northwest identified not only why I wasn't able to get into most boots, but what features were necessary for me to find a good fit. He set me up with new boots that have adjustable calf section and room for high arches, then customized them with a heal lift and custom insoles. Thank you!!!

Great ski shop in East Aurora! Rented 3 sets of skis, planning to purchase 2 at the end of the…read moreseason. Super helpful and delightful experience. They have a select offering of top brands for clothing. Gem of a store!

The following letter was sent to Ski Pro Shop, Jan 14, 2017. To date, no response. Decide for…read moreyourself. "Over the years I have visited your business several times, making numerous, varied purchases: Three years ago my partner and I both bought roller blades and accompanying gear; Two years ago, my partner purchased downhill skis; For three winter's running, I rented your ski equipment; Last year, rather than renting, I made the leap and purchased my own equipment from you. I have repeatedly referred friends to the Ski Pro Shop. But yesterday I had an experience in your store that has left me disillusioned and frustrated. I am now re-thinking the satisfactory experiences I have historically enjoyed at your store, imagining they have been so, only because I was there with cash in hand to spend. I'm sure you will remember my visit yesterday. I returned with ski boots I had purchased from you last year, the boots that were recommended to me by your staff, the boots your staff assured me were a proper fit. I explained to you that although I am still happy with the purchase, after less than 10 wears, unfortunately I am having significant issues trying to fit them tight enough. I am fastening the straps to the extreme end of the buckle's tightening mechanisms and have no way to manage a more snug fit. I showed you where we had switched a couple buckles on the boot in order to try and fix the problem ourselves, but that this had not entirely solved the problem. After examining the boots, you said there was no way for you to alter the buckles in-store, no way you could switch out any of the buckling/pin mechanisms in order to alleviate the problem. You thought perhaps it might be possible to order different buckles, or thought maybe you could "glue some memory foam" on the inner boot in order to add additional girth from the ankle up. Although we were far from a solution to my problem, you hurriedly excused yourself to assist other customers, customers who, despite coming in after me, appeared as though they might want to make a purchase. Admittedly, I was not terribly upset at your leaving, as I assumed the woman who was at the counter with us would continue dealing with me; it was very quickly obvious she either had no intention of doing so, or didn't have the capacity to. Regardless, it would have been reasonable for this employee to go and attend to your customers in order that you could return to me. And that could have been initiated by either of you, but that didn't happen. On hindsight, I realize it probably wasn't possible at all for this individual to assist me. And this is maddening, for you surely knew this when you abandoned me to chase a potential sale. And so I waited at the counter for your return. I wandered the store a couple minutes. I returned to your clerk to ask if she could get me some of the foam you spoke of, explaining I would try to glue it on at home myself. Predictably, she had no idea what foam you were referring to; nor did she care to find out. She turned her back and left me standing there. Ignored. Again. Without any notion as to what I should expect for further service. I idly looked around the store some more, and after waiting a short while longer, feeling entirely dismissed as a 'disposable client', I left. Apparently to no concern of yourself or anyone in your employ. I don't anticipate I'll be returning. Nor do I anticipate I'll hesitate sharing my experience with anyone who asks my advice on where to go for sports equipment or service. I have always believed the measure of a business is not so much in its ability to provide a solid product, that is not difficult to find these days; the true value of a business, its genuine worth lies more so in the personal service offered when an issue arises after the purchase, when a customer returns for help. In my case, with all due respect, Sir, your Ski Pro Shop has proven itself inferior in its offering of inarguably inattentive, unreliable and disrespectful service."

Have brought my snowboard and mountain bike in for all their repairs and originally bought all my…read morestuff at ski pro. The techs really know how everything works and have great advice. Wouldn't even think about going anywhere else for my stuff.

After a not so great experience at Red Door we tried our luck at Phatman. It was my first time here…read moreand it was pretty neat. An entire store dedicated to skateboarding, snowboarding and a section for frisbee golf. There was quite a big selection and it wasn't busy which was a plus. The guy working was very helpful and didn't put a lot of pressure on us to buy. My significant other needed a different size in snowboard boots and apparently the new stock is yet to come in. We will be back soon and are happy to support this place. Another unique feature of this spot is that they have an indoor skate park.

Was expecting more helmet options. We got one that was decent and the guy was nice but more than…read morehalf a dozen choices would be nice.

I went here when it was Red Door and was nervous about the switch over. But fortunately, the the…read morechangeover was good. We've been renting skis here now and getting work done on our skis since it opened. I just got to deal with Trevor and he helped me out by fixing a tip on one of my ski poles. I've also dealt with Alyssa previously and she was wonderful to deal with. They're the only spot really to get your skis in Buffalo. Their prices are cheaper than online, which is kind of hard to do. I just had both of our pairs of skis, sharpen and waxed and they were great on the slopes. You're looking yfor ski equipment. This is a place to go.

I only give a 2 they don't cause they don't pick up their phone Renee was excellent and very…read morecordial and very knowledgeable. One of the "managers " had an attitude with me when I asked him about the boots and the gear not being ready Told me he stayed up late and was tired - hmm kinda weird but so unprofessional

It is so cool to see a bike shop like this thriving in the area. When I lived here, this didn't…read moreexist. These guys are doing big things for the local mtb community. There are now groomed trails that can be ridden year-round! How freaking cool is that! The first think you may notice when driving by is the green wood-paneled Cadillac limo. This rad thing is their shop van! These guys load up and hit up bike parks in this thing. This is by far the coolest shop van I've ever seen. The guys at the shop are the nicest humans you'll find. They are all so good at what they do, and won't make you feel like an idiot when you come in. I had the pleasure of camping here for a women's weekend event, and the guys at the shop made sure we had what we needed and let us have our fun. Shop dog Willow is the cutest! If you stop by, make sure you get a sticker of sweet Willow. I'm almost bummed that I don't live here anymore, but now I have an excuse to come visit! I will be back, and I would recommend this shop without hesitation!

While in New York for snowy weekend we decided to rent snowmobiles. The people that we stay with…read morenormally rent from this place. I first have to explain the building. It is my dream man cave with rough-hewn lumber for siding on the inside and smells of 2-cycle engines and gasoline. Complete with the friendliest people you could ever meet. Snowmobile people generally stick together and it seems like everyone in this crew including all of the customers came in and out of this place during the day seem know each other and were really friendly. Now going into this place I want to let you know that renting snowmobiles is not a cheap way to spend your morning. The snowmobiles they have are not 12 year old pieces of junk most of them are current model year and have very few miles on them. The particular sled I was on retails for about $16,000 and I paid around $230 to rent for 4 hours. Not a bad deal if you're only going to snowmobile once or twice a year. This dealership was located in a town of Ellery and the way the trail system works here is that these snowmobile clubs are all volunteer and they maintain the trails which go through private properties. So they have to respect the property owners so the trails are maintained. We had an incident with one of the snowmobiles where we ended up flipping it into a very small body of water. It was completely unintentional however fellow on a snowmobile have to be driving by and knew where we rented the sled from call the owner, helped us get this let out of the water unfortunately the engine was hydrolocked. This stranger than helped us towed the sled a few miles up to the street where the owner, Bryce, met us with the trailer and he wasn't even mad. We helped him load the sled in the trailer and got it back to the shop or he even encouraged us to grab another sled and go out and finish up a rental. But to be honest we're pretty much done at that point. Fortunately the damage was minimal and the shop did not charge us for the damage. These are Stand Up Guys working very hard in a small company and I would encourage you 110% to give them a try.

A great business with everything you need to hit the slopes and to keep you warm. Very helpful…read morefitting our children with skis. Great people and family owned.

Hands down the best ski shop in Ellicottville. The service is amazing, and the employees are kind…read moreand helpful. They have a huge variety of skis, boots, bindings, and other gear. The selection of gear is great for beginners all the way to experts, with cheaper beginner gear as well as more expensive, higher performance expert gear. Their sharpening and waxing services are also great! The City Garage also has the best boot fitting service in the area, all of the employees are extremely knowledgeable about boot fitting and making sure that your boots are comfortable and will perform well. I would highly recommend for this to be the first place you go to in Ellicottville for skiing and winter gear.

Doesn't matter when I go in it's always a happy cheerful place to be. And the knowledge is…read moreuntouchable. It's the kind of place where once you leave you wait to go back.

They're just so real and friendly. It's like walking into a small village ski shop, you know the…read morequality service your getting and they're never going to be sneaky with pricing.

I met Eric back in 2014 and I had an issue with my mountain bike. Amazingly, he came to my house…read moreand took the bike to his workshop. His customer service is second to none and I would highly recommend him to anyone.

Brought my vintage road-wreck in for a spruce-up. Erik's wise counsel prevented me from blowing a…read morewhole lot of money on it - vintage as in years only... I compromised on my wish list and only did what was necessary to enjoy the bike for a while more. Runs like a charm.