Extremely friendly, and knowledgeable staff! This place is family owned and operated and they will…read moretake what every time is needed to make sure all your questions and needs are met. I have been back a few times and will continue to go back. They have fire arms training classes I will also be attending in the future. A great place that I would recommend to anyone looking for a firearm or a range, or even just to ask questions and gain knowledge.

Just an all around wonderful firearms store. Always have a…read morepleasant experience when I need something for firearms!

From the owner: We are a full service gun-shop that sells new and used firearms, ammo and accessories. We do all…read moregunsmithing and Cerakote in house. Check our state of the art laser engraving system and make your firearm standout or engrave for security or family memories.

Went in for a (2) pistol transfer from my brother PA resident to me a WV resident. 4 people…read moreworking. Only one could do transfers. Hour waiting for them to tell us it could not be done and the firearms needed to be shipped ffl to ffl. Not true. Hey Green Monstar, its okay for you to say you dont want to get involved in that transfer at that time. The lady who I saw for about 5 minutes the whole hour came out and asked the guy working the counter to when he had a minute call so and so to come pick up his sh!t (appeared to be a pistol) Nice touch. Prices are high. 10 out of 10 wont be back. I'd rate this place minus stars. -2 Oh, if you do have to wait. Good luck all the available sitting areas are behind the counter.

Communication and customer service were surprisingly poor. Despite the manufacturer confirming…read moredelivery, there was no communication from staff about policy on shipped and delivered items. The staff then refused to check even with several employees working and 1 other customer. The situation escalated unnecessarily and the item was sent back without resolution, other than the item being sent to another store. Very disappointing experience.

First off, you must understand how, Bob, the owner, has this business setup. He is a sole…read moreproprietorship, one-man show with some family help (at least what I observed). He has no special big relationships with manufacturers or limited brand distributor. He acts as a general dealer on his own with some smithing/repairs from what I saw. He has ammo and Hoppe's cleaning supplies, The shop is upstairs and kinda back from the street. If he didn't have out the sign board, one would miss it. After going up the stairs, it basically is a bathroom and the store. He had a limited selection compared to other stores I have been to in Montgomery County, but it was good for the size of his business. I am sure he could special order if you needed it (compliant with Maryland). He handles each customer one at a time as they walk in with great personal care. Other customers must wait until he can help. Customers chatted and looked at the merchandise while waiting. He did help 2 at a time while each was filling out the ATF form 4473 or a family member was rebuilding a revolver and intermittently needed help. For my situation, our family needed to sell some guns. I called a week ahead of time and after he was done with the customer in the store we chatted and exchanged basic information about the guns an prices using a pricing book. Then I came in, he examined the firearms, and offered me a reasonable price. By reasonable price, I mean around 70% (he has to make a profit also). Cosigning would have been higher, but take longer until sold. After agreeing on a price and personally handwriting out the sales slip, he offered cash or check. I choose check and went through quickly via mobile deposit using my phone. By the way, he has great handwriting as a former old school land surveyor! Another benefit was the local county does not have extra rules/laws to follow. He didn't need to hold the guns for 21 days before providing payment, and could just put them on sale display immediately (after of course the required ATF dealer book and state "regulated firearm" entries). He has evening hours from 5-8 during the week and it was busy. Also street parking is free after 5pm! Normal 9-5 Saturday. A guy has got to rest on Sunday and Monday. The best part was since it was his business he could make all the decisions and not yield to the greater store lead or boss. This also put him in a good position to buy used guns at a higher price then other stores. As a general dealer, his inventory is what he buys with some new probably from a distributor. He does not manufacture. I did not see class III stuff out or advertised. Bob truly helped our family out by purchasing the firearms with a quick transaction at reasonable price. I am most thankful.

Oh my what a difference after having to put up with the divergent behavior at Gun Center. I am an…read moreold women and I was treated royally. I was not talked down to and helped at every step. The owner hand walked me through the process, with the patience of Solomon. I HIGHLY recommend that women in particular visit this store. Most is your questions will be answered and you will not be looked over if men enter the store. Thank You for all your help

Great people with two easy to get to locations. Very accommodating and helpful from owner to…read morestaff. Just a good place to handle your business. Plenty of stuff on display and a selection of items and accessories on hand. 100% will be doing business with them in the future.

I have had the pleasure of purchasing a firearm of my choice lately... it was everything I was…read morelooking for & I must say Sterling Arsenal did everything they promised to do! Thanks guys you get 5 Stars...

I got my "mini PhD" in Cerakote and parkerizing online after purchasing an older Colt 1911 on…read moregunbroker, which had its fair share of weathering and "idiot scratches" on it. Their rep hit me up right away here on Yelp, and I made the drive a few days later to look into a Cerakote finish for my latest handgun conquest. Pricey for sure but my word does it look like a brand new firearm. I'm taking my wife's P22 there soon to get some fun color but the regular gunmetal finish I got for this Colt really is impressive. Cool little shop too, and I tbh I did enjoy some of the responses from the owner to a handful of digs on this platform too haha. More SBO should be this genuinely engaged. Nice work fellas thanks again.

I picked up a firearm from Haefers a week ago. My customer experience with selection, service,…read moreprice etc. was fully top notch, and I was left with every indication that this shop is just going to get even better. Give Haefers a look. I don't think that you will regret it. 9/28/17. Consistently exceed expectations every single time that I walk into the place. Truly a pleasure to deal with.

Just wanted to write a quick review on my experience at the Hafers gun shop in Hagerstown , started…read moreout good was talking to a salesman about a 6.5 cm rifle , he was very knowledgeable, and was asking about my price range and what I would be using it for , they didn't have one in my price range ,so we where still talking, I said I would try the falling waters hafers for one , and one of the other counter person , rudely, told his fellow salesman and me to take that stuff somewhere else , meaning the conversation! wish I knew is name , be really don't care , if he was the only one in the store I would turn around and walk out would never do business with that guy this is second time this has happened, really unprofessional, so needless to say some of your staff Mr Tim Hafer needs to show some respect, and not be so rude, but hay , it's ok , there are a lot other gun shops in the area , that would not be so rude and arrogant, o well just thought I would tell everyone my experience with Hafers guns in Hagerstown md!