I found the owner Steve to be very enjoyable to deal with when purchasing a new pistol. He always…read moreexhibited professionalism and good customer service at all times. Keep in mind this is not a traditional gun store, which is one of the things that I liked about it. You get one on one service from a knowledgeable professional. Thompson Firearms has an excellent website and does all that they can to take good care of the customer.

Steven Thompson, the owner, is a pure professional. He went above and beyond with trying to help me…read morepurchase the firearm I wanted. He could have taken my money and then when the transaction was completed, sent me on my way. However he did things he did not have to, to make sure I was taken care of. If you're looking for a person who truly values his customers you can do no better than Thompson's Firearms.

Went in for a (2) pistol transfer from my brother PA resident to me a WV resident. 4 people…read moreworking. Only one could do transfers. Hour waiting for them to tell us it could not be done and the firearms needed to be shipped ffl to ffl. Not true. Hey Green Monstar, its okay for you to say you dont want to get involved in that transfer at that time. The lady who I saw for about 5 minutes the whole hour came out and asked the guy working the counter to when he had a minute call so and so to come pick up his sh!t (appeared to be a pistol) Nice touch. Prices are high. 10 out of 10 wont be back. I'd rate this place minus stars. -2 Oh, if you do have to wait. Good luck all the available sitting areas are behind the counter.

Communication and customer service were surprisingly poor. Despite the manufacturer confirming…read moredelivery, there was no communication from staff about policy on shipped and delivered items. The staff then refused to check even with several employees working and 1 other customer. The situation escalated unnecessarily and the item was sent back without resolution, other than the item being sent to another store. Very disappointing experience.

I picked up a firearm from Haefers a week ago. My customer experience with selection, service,…read moreprice etc. was fully top notch, and I was left with every indication that this shop is just going to get even better. Give Haefers a look. I don't think that you will regret it. 9/28/17. Consistently exceed expectations every single time that I walk into the place. Truly a pleasure to deal with.

Just wanted to write a quick review on my experience at the Hafers gun shop in Hagerstown , started…read moreout good was talking to a salesman about a 6.5 cm rifle , he was very knowledgeable, and was asking about my price range and what I would be using it for , they didn't have one in my price range ,so we where still talking, I said I would try the falling waters hafers for one , and one of the other counter person , rudely, told his fellow salesman and me to take that stuff somewhere else , meaning the conversation! wish I knew is name , be really don't care , if he was the only one in the store I would turn around and walk out would never do business with that guy this is second time this has happened, really unprofessional, so needless to say some of your staff Mr Tim Hafer needs to show some respect, and not be so rude, but hay , it's ok , there are a lot other gun shops in the area , that would not be so rude and arrogant, o well just thought I would tell everyone my experience with Hafers guns in Hagerstown md!

Great people with two easy to get to locations. Very accommodating and helpful from owner to…read morestaff. Just a good place to handle your business. Plenty of stuff on display and a selection of items and accessories on hand. 100% will be doing business with them in the future.

Stopped in to Middletown Firearms to acquire a gun after seeing the good reviews and photos, and I…read morewas not disappointed! I did not realize it was the store's anniversary before arriving, so there was a massive crowd & inevitable wait for service, but the service was surprisingly efficient and friendly. Lots of inventory--guns, ammo, and accessories--for such a small footprint. This store is sure to succeed and expand.

This was a GREAT store! The sales associates were fantastic. We were just dropping in, and ended up…read morebeing there for over a hour. The sales associates were knowledgeable and very pleasant! They had a pretty good selection of firearms. The prices seemed to be reasonable too. They didn't talk down to me as a female either! 100% recommend!

Extremely friendly, and knowledgeable staff! This place is family owned and operated and they will…read moretake what every time is needed to make sure all your questions and needs are met. I have been back a few times and will continue to go back. They have fire arms training classes I will also be attending in the future. A great place that I would recommend to anyone looking for a firearm or a range, or even just to ask questions and gain knowledge.

Have bought several firearms from Hendershots over the last few years, Always a wonderful…read moreexperience, Great selection and a large and constantly changing used gun inventory keeps me coming back....

Custom ammunition is superb! Great customer service. It takes time to get custom loads however, it…read moreis well worth the wait. Nothing on the shelf performs as well as the Hendershot's ammo I received. Super accurate and extremely consistent. Consistency is very important when dialing in a hunting rifle. Thank you Hendershot's!

The lady working the counter was sweet as pie and answered all my questions. Great vibes with the…read morecustomers too. This will be new primary FFL. Feels like home.

The only gun store I will deal with! Great family atmosphere. Friendly and very helpful employees…read moreand owner. I have never had a bad experience at Ray's. I would recommend them to anyone. The quality and value of their products are top notch. I am a returning customer and value the quality of this shop. It a very friendly environment and can not say enough good things about this gun shop. Ray and Gail are amazing people and I highly recommend if your looking for good quality products that a company stands behind, Ray's Guns is the place to shop. You won't regret your choice! They are full of knowledge, it is basically a one stop shop for anyone with a love for small business owners. Great service. Friendly atmosphere, very knowledgeable! What are you waiting for, go see for yourself! You will be glad you did!