Went in for a (2) pistol transfer from my brother PA resident to me a WV resident. 4 people…read moreworking. Only one could do transfers. Hour waiting for them to tell us it could not be done and the firearms needed to be shipped ffl to ffl. Not true. Hey Green Monstar, its okay for you to say you dont want to get involved in that transfer at that time. The lady who I saw for about 5 minutes the whole hour came out and asked the guy working the counter to when he had a minute call so and so to come pick up his sh!t (appeared to be a pistol) Nice touch. Prices are high. 10 out of 10 wont be back. I'd rate this place minus stars. -2 Oh, if you do have to wait. Good luck all the available sitting areas are behind the counter.

Communication and customer service were surprisingly poor. Despite the manufacturer confirming…read moredelivery, there was no communication from staff about policy on shipped and delivered items. The staff then refused to check even with several employees working and 1 other customer. The situation escalated unnecessarily and the item was sent back without resolution, other than the item being sent to another store. Very disappointing experience.

This place has stolen a suppressor from me... I purchased a silencer Co. Suppressor from Hafers gun…read moresmithing. They transferred the suppressor to this company aces N 8s, It took a couple of phone calls and bs stories but I finally filled my paperwork. Unfortunately the ATF lost my fingerprint cards... it has been over a year and I still get no response form this company. I spoke with pennsylvania state police and was instructed to file theft against then. Be very careful dealing with this company they stole over $1000 from me. I just want to make sure others do not get ripped of as well.

Terrible work their cerakote work is sloppy. Nice folks but would never have any more work done.read more

I cannot recommend these guys enough. The staff is friendly and knowledgable. After success with…read moremy last purchase, I took two long guns in that needed to be fixed. They charged me a small fee in my opinion and both guns work again! They are still relatively new, and I see great things in their future!

Great place! They have plenty of AR's, older shotguns and rifles, military firearms, a plethora of…read morepistols, plenty of ammo, and some reloading supplies.

Just wanted to write a quick review on my experience at the Hafers gun shop in Hagerstown , started…read moreout good was talking to a salesman about a 6.5 cm rifle , he was very knowledgeable, and was asking about my price range and what I would be using it for , they didn't have one in my price range ,so we where still talking, I said I would try the falling waters hafers for one , and one of the other counter person , rudely, told his fellow salesman and me to take that stuff somewhere else , meaning the conversation! wish I knew is name , be really don't care , if he was the only one in the store I would turn around and walk out would never do business with that guy this is second time this has happened, really unprofessional, so needless to say some of your staff Mr Tim Hafer needs to show some respect, and not be so rude, but hay , it's ok , there are a lot other gun shops in the area , that would not be so rude and arrogant, o well just thought I would tell everyone my experience with Hafers guns in Hagerstown md!

I brought in my 44mag to get a factory sight put on. It had a leupold scope with it not attached…read more After months of calls and time after time promises of return phone calls that never happened., At this point I was just going to get my weapon back. When I went in, they told me they had it in the back and we're mounting my scope for free. When they brought out my 44 it had a bushnell on it. When I pointed out the mistake they argued with me treated me like I was being dishonest. I showed pics of the gun w/the leupold scope. After checking the security tape. The atmosphere changed because they knew they were the ones that were in the wrong. I was then invited to the back Gunsmithing area. It is a disaster area. It's a wonder that they can find anything in that mess! I was invited to see what a mess it was because that was the excuse for treating me like a criminal or a fraudster. In the end I did get back me original scope but it's really left me feeling violated because of their clutter and incompetence.

Just an all around wonderful firearms store. Always have a…read morepleasant experience when I need something for firearms!

From the owner: We are a full service gun-shop that sells new and used firearms, ammo and accessories. We do all…read moregunsmithing and Cerakote in house. Check our state of the art laser engraving system and make your firearm standout or engrave for security or family memories.

I have known the owner for many years. Very up standing man. Prices are great and very friendly…read moreservice. Very knowledgeable in what they do. Great doing business with.

Retic Arms was awesome to deal with. Jim was great and very proactive in communicating through my…read moreFFL transfer. I can't recommend his services highly enough and he will be my go to for any transfer or ordering in the future.