After a handful of visits, I must say this store is well deserving of five stars. Why?…read more 1). I've been greeted upon arriving which is always a nice way to start a visit to a store. 2). I've never had a negative experience and if I've had questions, they are promptly answered. 3). The selection is very good with a nice variety of shoes to choose from whether for women, men or children. 4). The store has always been clean and organized. 5). I always shop with the Shoe Carnival coupons. Who doesn't like to save money on a nice pair of shoes, right? For our most recent visit, my son needed a new pair of athletic shoes. He wanted to go to the mall but I advised him to at least look here first. He found a nice pair of Nike's that were already at a good price and with the $10 Shoe Carnival coupon, it was a no brainer for me. But he was hesitant so we both went to the mall to look around and the prices were of course higher and I couldn't find a coupon to help him save his hard earned money. After realizing the prices were at a premium at the mall, he decided to come back and buy the original pair he saw here. Yep, coupons do make a difference and most of the time if I can save, I will buy from a store that offers a bit of savings.

So disappointed, took my daughter to this Shoe Carnival for a casual day of shoe shopping. She…read morelikes the store, (mostly because of the basket ball play area, I think), we have only visited the Macomb Mall store, not finding anything at the Marshall's right next door, we wanted to check it out. I was truly impressed when we walked in at how tidy and organized the store felt, the staff seemed friendly enough, as a young woman and young man each approached us within 5 minutes of entering the store, and the shoe selections were easy to find due to how organized the store was. THAT IS WHERE MY PRAISE OF THIS STORE AND ASSOCIATES ENDS! My daughter had selected 3 pairs of shoes, we placed them neatly on a bench, disposing of any excess trash to the garbage can nearby, and set our coats beside her shoe choices on a bench between the girls and boys shoes. I went around the corner to see if there was anything my son might be interested in since we were there anyways, and she tore off to the basket ball court. After looking for approx. 10 mins, we went to get our coats and shoe selection for checkout, and all the shoes we had selected were gone! When I asked the young woman she just said, "I put them away". Now I was obviously upset that over an hour of my life was for nothing, but infuriated at the nonchalant way she responded to my inquiry, which was only compounded by the lack of any kind of apology! There was no reason for her to put those shoes away. Our coats were there, so we obviously were too. Besides, due to the lack of business in the store, we were easily seen. The young man came along, probably hearing me tell may daughter how awful this store's customer service was, and that we were leaving, and asked what was wrong. Then in a very similar, nonchalant way, he never says anything to me, but instead walks away, seeking this other associate! I was so aggravated by this time, I just wanted out of that store! I have worked within industries focused on customer service for most of my adult, working years, and am currently the regional lead for Customer relations and CSP for H&R Block, Inc., so I have seen and heard all kinds of situations and circumstances regarding superb all the way through the most abysmal types of service. So if I may, Shoe Carnival, the associates working at your Hall Rd store around 3:30-4:30 Sunday, March 3, 2019, allow me to give some pointers: First rule of thumb, always say "Sorry" when a customer is noticeably upset, no matter the reason, it's not that customer's expect you to grovel, it just let's them know you are aware, even empathetic toward their dissatisfaction. Secondly, ask your disgruntled customer if there is anything that can or could have been done to appease them, and if possible do it, within reason of course. Thirdly, don't just assume that a customer is done with their shopping just because they've walked away from their "cart" to go to another aisle for a moment. If the "cart" along with it's contents have been sitting for an unreasonably long time or If you have seen them physically exit the building, by all means, put the cart away. Otherwise it's just rude, and as in this case, the company lost over $100 by this associate's dismissive attitude toward a customer's concerns! $100 may seem like a drop in the bucket, but when you consider if every store did this 5 times a day, that's $500 a day, or 3,500 a week or $14,000 a month, you see where I'm going with this, right? It's really bad for any business to allow associates to simply disregard customers in this way. Shoe Carnival wasted my time, in the end did not get to take my money just because of one or two employees that in my opinion should't remain as such!

First off, sign up for their rewards. It's free, simple and fast- and totally worth it! They send…read moreyou rewards often. I've been a rewards member ever since I started having kids- for nearly 15 years. When you have kids, you know they go through shoes as fast as they grow. The rewards have saved me so much $ over the years! I'll be honest, I haven't shopped at DSW since Covid. And because of that, I think, they sent me a HUGE coupon recently. It was a coupon for $30 OFF anything over the purchase of $49. Wow! That IS huge! I'm a huge fan of Vans. Like, it's the only shoes I wear. But as an employee at a gym (Lifetime Fitness) as a yoga teacher, I need actual gym shoes. Not that I need gym shoes for yoga, we do yoga bare feet. But gym shoes for my busy feet are much needed. The shoes I've been wearing are NIKE, and are nearly 3.5 years old. Yes. That's old for gym shoes. And the miles put on them are more then I can count. It was time to retire them- LOL. Walking into DSW, a stench hit me like a freight train. It was almost to the point of gaging. Was it all the people trying on shoes!!?? It was so bad I didn't think I'd be able to last long enough to find shoes. But I was on a mission and wanted to use my $30 Off coupon. It literally took me 10 minutes to find a pair of black Pumas, built in sock style. They had only 1 pair in my size 8. They were priced $59.99. I quickly browsed the clearance section, which was stocked with kids Vans. Plus the clearance section was an extra 20-60% Off!! I wanted to pick up all 6 kids some new Vans but the smell was seriously too overwhelming. I'll try to come back later. Seriously!! What is that smell!!?? Stinky feet!!? Check out was super fast and the cashier, Grace was friendly and welcoming. She physically checked both shoes and made sure they were the same size and zapped my $30 Off coupon. It didn't worked initially, but the manager quickly came over and fix the problem. I was literally in and out of the store in under 20 minutes with a new pair of Puma sneakers. Again, regular price $59.99, but after my $30 Off rewards coupon - only $31.79! I plan on going back and getting all 6 kids some new clearance Vans. They had some cool/unique pairs I have seen. Join the rewards and check this place out. It's everything for your feet. From casual, to dress, sneakers to sandals, socks to odds and ends.

I have bought 90% of my dress shoes & tennis shoes from DSW here & l found a pair of Nike tennis…read moreshoes for 30% off plus l had $15 off rewards l ended up paying $30 for them l love them. They have plenty of discount shoes. The management there are close to useless. I mean pathetic. The girls at the register are wonderful!!

Has a good selection of shoes and nice employee. If your looking for hype shoes it has only a small…read morehandful of them. In all its not a bad choice for anyone and has a good selection.

The staff was super friendly and helpful. Selection isn't the greatest and the prices are a bit…read morehigh. Better than the typical ff, but I'd rather go to DSW or somewhere else.

Never any sizes everything always out of stock. Good staff but very poorly ran being that this is a…read moreSHOE store there should be no excuses for not carrying all sizes at all times

Not to be confused with Inch Locker, which is much more realistic if we're talking about your…read moreboyfriend. This one is upstairs at the Lakeside Mall which is not my favourite place to hang out - mainly because the employees at all the stores in this Mall seem to be particularly unfriendly and I'm not sure why. There's something about this Mall specifically that makes them not so cool and the more I come here the more I noticed that the attitudes are always there except for maybe one or two stores. The employees in the store had an attitude, and that was one of the reasons why even if I wanted to buy shoes here I probably wouldn't. I tend to prefer DSW and outlet malls and Kohl's when there is a sale and buying them online anyway. Barbie says: Contrary to popular belief, this is not where I keep my stripper heel collection. It's not big enough! TWSS! FL has lots of nice athletic shoes, including the newest models. If you need a shoe model... Their employees are very helpful with helping you find your size, normally - but not at this location.

Great customer service and they do good work at reasonable prices…read moreRod Brumley Sr Semper Fi

customer service needs a lot of improvement especially from owner not happy with how I was treated…read moreneedless to say I will ignore the treatment and take my business elsewhere

I love Hanson's for all of my running shoes, have been getting my running shoes from this company…read morefor at least 14 years or longer now. We had about 10 minutes until close. Service was friendly, helpful and attentive as always. The customer service is always the best here. I had 6 or more samples of shoes to try. They were even able to look up my shoe size and the last pair purchased from the Royal Oak location. I ended up with a dark navy and hot pink Brooks ghost cushion shoe. They feel like you are walking on a cloud. They gave me a frequent purchase cards, 3 of them gives you $25 off, 4 gives you $40.

My podiatrist sent me to hansons because I acquired a tailors bunion and I just had knee…read morereplacement surgery a few months ago. He said Hansons will have a shoe that will aid both the issues. The closest Hansons for me was the Utica store on M-59. When I first walked in I was skeptical because the employees looked so young. I was quickly reminded you shouldn't judge a book by its cover. The young man that helped me (Jabber J.) was very patient and knowledgeable. He also had a good understanding of my issues and what I needed. I told him my price range and he didn't try to over sell. He knew the differences in the design of each shoe. I've got a new perspective on the young people today. I also have the most comfortable pair of shoes that surprisingly didn't break the bank. I highly recommend Hansons.

Someday, love will find you Break those chains that bind you…read moreOne night will remind you How we touched and went to shop at Journeys together - Steve Perry, lead singer of Journeys Pretty quiet location of this family shoe store with stuff for kids and a lot of stuff for teens and then a few things for adults as well. The problem is that I don't think they were really up for the customer service element, and nobody was really talking to me - but having said that I get that a lot.

If I could give a negative amount of stars, I would. My family and I were in the store at partridge…read morecreek November 14 and had to order shoes for my kids because they didn't have their sizes in stock. We never received a confirmation email for the order. The Wednesday after we received my daughter's shoes. December 5 I called the store to ask why we still hadn't received my son's shoes. I was initially told to call customer service, but then told (almost in the same breath) that they received them in store that day and would be shipped out the next day. Ten minutes later, I got a call from the store saying they were wrong and it wasn't our order they got, but someone else's. They again gave me the number for customer service. I called the number provided and it was a completely different company. I googled a customer service number and called that number. Talked to a lady who told me I would need to call back the next day because the store had already closed for the day and they needed to confirm with them what was going on with my order. Called again the next day and was told that shoe is no longer in stock. A refund was supposedly processed. I was told they cannot issue refunds to debit cards, which was my original form of payment, so I provided them a credit card number, as my only other options were to wait for a check or to drive out to the store and get my refund (the store is an hour away from my home). I was told 3-5 business days and the refund would post. Yesterday was 5 days and, you guessed it - no refund! I again called customer service and was told they tried to refund it to the original form of payment but couldn't because it's a debit card. I explained that I gave them a separate credit card number because I was told it couldn't be issued to a debit. They gave me some line about not keeping the original form of payment on file, so they couldn't possibly have tried to issue to that. But then I was told a refund was approved yesterday and a check would be sent in 7-10 business days, which now puts us out $100 for well over a month right before Xmas. They didn't even offer to overnight the check and of course the processing department for refunds doesn't take calls! This company has failed at every opportunity to provide the bare minimum of customer service. I will never buy anything from them again.

I needed a new bike and thought we'd see what they had. As we were browsing the selection, Corey…read morehollered over to us asking if we needed help and I hollered back, "what's the price on this one?" He came over, gave us the price, we talked about its features and had a good conversation. He put it on hold for us since this was our first stop. We came back the following day to purchase it. He wasn't there but a nice, younger guy took care of us, ran the bike through their inspection and away we went. The cashier was very friendly during the purchase and the bike fit in the back of our SUV perfectly. When we got home, the seat hadn't been tightened so I slipped a bit as I got on the bike. We also had to adjust the handlebars and raise them up a bit. I thought Corey said they'd check those when we came to pick the bike up, but that's okay. We're pretty knowledgeable with bikes and took care of those ourselves. All in all it was a good experience and the bike was even on sale. To end this review... a comfortable bike was what I was looking for, the price was decent, so we ended up finding one that fits my needs.

Went into Dicks sporting goods in Sterling Heights on M-59 today for new running shoes and the help…read morethere is awful! There were 2 workers who did not greet us in any way when looking for shoes. Almost like they couldn't be bothered!! There was a kiosk you have to scan to get a pair of shoes brought out!!!! He brought them out and then disappeared. I needed a different size, well he was not there!! Very Terrible service!! So be prepared if you need shoes there!! I don't think I'll be back to the store to buy shoes there!!! And the rest of the store is just as bad! Especially if you need to try something on!!

Awesome store with a great inventory! When I went, so many items had an extra 50% off tag which…read moremade many brand names - Patagonia, Carhart - a very good steal. The employees were super friendly as well, helping us location different items.

I had never heard of this place until a baseball mom suggested it. They have a ton of deals if…read moreyou don't mind searching. Everything is pretty organized as well. Staff was friendly and pointed me in the right direction. Everything is easily accessible. Aisles are nice and wide for wheelchairs. There is a handicap parking spot near the front.

This is my all time favorite place to go. I really like to shop there. It has so much good clothes…read more I like to relax there sometimes. The food is delicious! I really like the orange chicken there. It's the best! I go there almost every Sunday because it's one of the best places that I have ever went. One of my favorite shops is Payless because it has so much shoes for my kids. The design is nice. My kid really likes JoesGaming Center (I think that's the name.) If you never went there you should go there!

This always used to be my favorite mall to come to throughout my childhood because I really enjoyed…read morea ride on the carousel after shopping or getting something to eat