I rarely engage in letters of this type, but I do have to make a merited exception to praise the entire team at your 4332 Collins Avenue location in North Miami Beach, Florida. I have been highly disappointed with the attitude of the people at the Aventura branch (14350 W Dixie Hwy, North Miami.) But all the disappointing moments with them were more than made up by the courtesy, professionalism and help of your staff at the Collins Avenue location. In particular, Evelin Albarran. She performed well beyond her duties and facilitated an upgrade for an extended period. The price was better than any other that I could have gotten in the entire Miami-Dade. It is a true pleasure to deal with her and her colleagues. That entire team is spectacular. Thank you. read more

Highly recommend! Sixt is the only car rental place I'll book with! Service is always amazing! I always get the best cars for such a low price. Cars are always filled with gas and clean! No hidden fees and I love that you don't have to hassle with them to get the deposit back. read more

I have had the worst experience with this company. They are a complete disaster. we have to take our business elsewhere, the US should demand better communication and clear instructions. What a mess of a company. They have the absolute worst service out of the Ft. Lauderdale office. Take your business elsewhere read more

Believe the 1 star reviews and don't make the mistake I made thinking your experience will be any different. I am currently being accused by the Claims Department of damaging a vehicle I never rented. My partner and I are floored by this "companies" incompetence. I have no idea who is running this place or if they are even a legal entity. Customer service is nonexistent. This issue has been ongoing. PLEASE rent a car from another company. I am in the process of hiring a lawyer to help us deal with this matter, since we have not been able to speak to a competent human being or manager. UPDATE: The company's response is a joke. The claims department just sends you the same invoice over and over again with threatening remarks. They even sent me another clients personal information by "accident." They're currently being sued left and right. They will immediately send your information to a debt collection agency. Do not give in!! You can fight this. Like I mentioned in a previous post, I hired a lawyer. You can also take them to small claims court if you're dealing with a similar issue. read more

Sixt Rent A Car - Sixt accusing me of damaging a BMW I never rented. - Car Rental Near Me - Miami Beach, Florida

Luis provide terrible service at Sixt Miami Beach Collins Ave! I don't recommend using their services if you're dealing with an employee named Luis. Normally, I rent cars without any issues, having all the necessary documents, and I've never encountered difficulties. But somehow, this employee managed to create problems out of nowhere. Instead of helping, he only spoke about issues, didn't provide me with the car I had reserved, and acted completely unprofessionally. If you don't want to waste your time and nerves, stay away from Sixt Miami Beach Collins Ave and employees who are completely incapable of doing their job read more

My reservation was set for 7 Am I arrived at 7:15 to a closed store. When I call the number on the door it repeats the hours 7AM-7PM yet no one is here. Calling the number gets you absolutely no where you can't reach an actual person. The staff should have called me and let me know now my trip is delayed and I have to sit here like a dummy.They opened at 8 which are the new Covid hours which were not stated when I made the reservation. Lincoln road was closed and they told me I was transferred to this location but the staff wasn't able to pull it up. He asked for a bill with my name and address on it which was not stated on the reservation. Finally he changed it but there was a $200 deposit that was also, not mentioned when I made online reservation. Then, I got a dented car. 1) make sure you confirm your location and time - cause they won't. 2) call and ask all that is required for you at pick-up 3)inspect your car for any prior damage and confirm that they have been made aware of it We all know how big corporation companies can be SNAKES. Make sure you are on top of everything when you choose to rent from Sixt. On a side note: the man was a bit stiff and rude at first but quickly realized what a mess the whole thing was and started to be nice, so he gets a pass for upholding the best service he could have possibly provided. Thank you. read more

Sixt Rent A Car - Car Rental Near Me - Miami Beach, Florida

Horrible experience. Had to return car to the airport after a few days. We could not get through on the phone to talk to someone about the low tires. Had to put air in tires every day Took over 1.5 hours before someone answered the phone. Wont rent from them again. read more

Omg y'all!!! A must, a must, a must come if you need a rental car. Super affordable compared to the chain rental services like Enterprise, Hertz and Dollar. Like the guy I think his name was Hussein or Emmanuel was super helpful and took good care of us. We got a convertible Ford Mustang for a really good price with a $200 deposit which is cheaper than what other places were offering. He got us in and out! I really liked how close it was to our hotel so our Uber wasn't too costly. The only thing I don't like if that I wish they was open 24/7 or at least until 9p or so. But I get it but overall great experience with renting a nice vehicle. HIGHLY RECOMMEND!!!!!! Major Kudos to staff and management! Easy process! read more

Sixt Rent A Car - Heard they was the best - Car Rental Near Me - Miami Beach, Florida

I often see people rate things like hotels, adventure tours and car rental services at one star. When I do, I think well how can what they are writing be true. How could this company still be in business, if they are truly providing such a terrible product? Well, this past weekend I had the worst car rental experience of my life. My wife and were visiting Miami from Las Vegas. We were staying at the Loews Hotel on Collins Avenue and needed to rent a car to get to Key Largo for a snorkeling trip. Obviously, Miami has many different car rental options, but Sixt has a very "Cool" website and competitive pricing and the clincher, they have a location one block from the Loews on Washington Avenue (about a 3 minute walk). I showed up at the office promptly at 8:00 in the morning. Upon arrival, I found another customer who also reserved her car for this location. She informed me that the office was closed and she had been trying to reach someone on the phone for about 20 minutes already. I tried to call the number listed on the sign in the dark, dirty store front window, to no avail. Next, I tried to get in touch with one of the other Miami offices. I had no luck with these offices, even though they were open. Finally, I got through to a call center that handles calls for people making new reservations. That's what the woman in front of me at the office told me she had to do in order to get an actual live person on the other end. By the time I got to speak to someone, more than an hour had passed. This agent told me he could get me the car I reserved at a Sixt location that was even closer to my hotel. Mind you, my hotel is at 1602 Collins Avenue and the office I reserved was at 1610 Washington Avenue, one block away. The new location was at 4332 Collins Avenue, 27 blocks away. Now, I need to take an Uber to get my car. When I go there, the woman I met at the first location was already there. It took them 30 minutes to get her on the road. Now there is one more woman in front of me. The man handling her rental took her credit card and driver's license, told her the car needed to be washed and would be ready in 5 minutes. She told me her reservation was for 9 a.m. The time was now 9:45 and the guy disappeared. It's now 20 minutes after being told 5 minutes. She was unable to find the agent, the woman went behind the counter and found her license and credit card, grabbed them and stormed out of the office. She needed the car to get to Fort Lauderdale to show a property to a client at 10:00 a.m., thus the 9:00 a.m. reservation. So, now she is going to be late for her appointment. Finally, the agent returns and I explain my situation. Just as with the inept call center agent, this guy offered no apology and said that he had a car for me, just not the car that I reserved. He also told me that they have another location 11 blocks from my hotel, but had no idea why they would not have sent me there, because they would have had similar cars available. He processes everything and gives me a key and tells me to go back outside and down a door or two to take the elevator up to get my car. I find the elevator, push the button and no elevator. I walk back to the office, but again he has disappeared. Back to the elevator, push the button and no elevator. Back to office and I find him in the back. I tell him the elevator is not working. He says just come through here and take the stairs up to the 2nd floor. Again, no apology. I get the car (not the car I wanted), now more than 2 hours after my reservation. Now, instead of being able to take a nice leisurely drive down the A1A along the coast, I have to rush, back to the hotel to get my wife and jump on the highways and pay all of the Florida tolls. While on the road, I call back to the rental office to speak to the manager to voice my displeasure with the service and see what she can do for me. She, like every other Sixt employee I have spoken to at this point offered no apologies, but did add the toll pay app to the car and gave me 15 bucks to pay for the Uber to the office but did not offer to pay for Uber back to my hotel after dropping the car off. The worst part about this whole experience is that Sixt is still promising cars to people at the 1610 Washington Avenue location. There is a restaurant called Crema right across the street and there employees told me they had numerous customers who came in there after finding out their rental car could not be picked up there. My wife and I ate there twice and each time ran into someone who said they were staying nearby and booked their car at this location for that reason. Aside from the inconvenience of having to go somewhere else to get your car, people make plans and want to pick up their cars at a certain time based on what time they are needing to be in certain places. We barely made it to Key Largo in time for our snorkel trip. WORST RENTAL EXPERIENCE EVER! read more

After planning a trip to Key West, we eagerly waited to arrive at Miami to pick up our car priced at $170 ahead of time. Well that was a complete lie... try over $1,000. We were stranded at an airport and they completely took advantage of the situation. Just as they do for almost situation it seems. How does a pre-ordered car stretch from $170, to $1,000. I am very upset with the situation. DO NOT USE THEY ARE SNEAKY AND HAVE OUTRAGEOUS HIDDEN FEES EVERYWHERE. Will not ever be using again. read more

Hands down the worst experience renting a car I've ever had. Made a reservation but check in still took an HOUR. They didn't have the car type I reserved so there is no point is in making a reservation. Contract had me returning the car at 8:30am, website/app says they open at 7am. Office was closed at 8:30am. Customer service line hangs up on up before you can get to a person. Was not able to start the return until 9am. To make matters worse, they charged me $28 for gas, when I turned in the car with a full tank. Stick to Turo or Getaround, process is such a breeze by comparison and you deal with a person, not a crooked company. read more

WARNING: PROFESSIONAL SCAM ARTISTS & FRAUD ALERT. ZERO STARS. We cancelled our reservation in the Miami beach location and have not received a refund yet. We had an agreed upon price and when I went to pick up the car, the manager tried charging me extra because the name on my license did not match the name on my credit card. Then he said he cannot do anything because his system is locked, however he had no issue raising the price on us. He took advantage because I was a tourist on vacation. I immediately cancelled and he said we will get a free refund, which we never got. I immediately went to Enterprise Car Rental in the same building and they took care of me and quickly got me a car at a much lower price. I have been trying to call Sixt for the refund and no answer, they claim their line has technical issues, which is actually a scam. I emailed them and no response. Send me the refund by the end of the day today or I will pursue legal action. SIXT reservation 9918643771 read more

OMG! On Saturday 6 we came here to rent a car... it was 9.05am (the store open at 9) everything was close, light was turn off etc. We saw a guy and he pretended he didn't see us. Then he finally opened, not a hello, nothing! He was very rude to us, we asked questions he didn't want to answer, he didn't have a commercial sense. He was wearing a mask with something rude written in Spanish. Very good with friends, a little borderline in a store. There are people who want your place if you don't want to work! Fortunately on Monday morning we brought the car back and there were two new very pleasant people who must save the business, it was a pleasure to be well received. read more

First time car renter here and Hussein literally got me in and out in a flash in an amazing luxury vehicle. I ended up extending and it was no problem at all. Olga was at the desk when I returned the vehicle and was very quick and efficient. Stephanie checked the vehicle and assured me everything was alright and I was ready to go. The whole south beach team at this location has literally turned me into a returning customer and I will be recommending them all the time! Thanks Sixt 43 Street Team I'm a big fan read more

I made reservation the day before rental, when I came to pick up a car, there was no car that I reserved, they said I need to pay more for car upgrade and I did not have another option. Another companies give better car for the same money if they don't have a car. read more

In my line of work I am constantly in need of rental cars. I have used many other rental car companies for many years however my experience with Sixt at this location is by far the best experience I've had. Jeimy and her staff provide excellent customer service and I've watched their interactions with other customers as well and how they have been helpful with them as well. The cars is that I have received from this location have been clean with no issues. I recommend anybody in the area that wants to get a rental car use this location for their rental car needs. read more

We reserved car online; went to pick up a car at this location. Price was reasonable and got cadillac xts for 3 days. We had own insurance; did not buy extra but we added toll fee which was flat rate $7.99 per day. It was worth to buy it because most of bridge toll in florida was electronic system. Fun to drive and returned a car to miami international airport. Filled out the gas before returning. No extra cost; it was a good. read more

Worst customer care I have ever experienced. They tried to trick me into accepting a much lower standard on the car than what I had prepaid. One star! read more

Let me clear the basics first: nice office, friendly staff, nice cars. Booking on-line was simple, I even received a slight upgrade. But, I will always give a 1 star to any business that is misleading customers. In my case it had to do with the option of "prepaid fuel". I explicitly asked the employee how Sixt applies this policy due to an unpleasant previous experience with Avis. The response was clear: you pay for the missing fuel when you bring the car back. The Sixt employee was absolutely clear about this: I won't be charged for the gasoline that will be left in the tank. It was a no-brainer, I prepaid. Of course you know how the story ended. I brought back 1/3 of the tank and was charged for a full one. Great job, many thanks. In normal life this would be called a fraud, but for Sixt it clearly isn't, because there was a small print somewhere that I have not read. I'll happily bring the issue to the attention of the Consumer Protection office in Miami (http://www.miamidade.gov/business/consumer-protection.asp). It's a pity, because the rest of the rental experience was smooth. read more

Very poor customer service experience in Miami Beach. I was very disappointed. The agent was incompetent and customer service over the phone was very poor. I'm not sure I'll rent from them again. read more

Friends, colleagues please avoid the mistake of doing business with Sixt Collins Avenue who will lie, cover up, and then lie again in order to take thousands of $$$ in unathorized charges from your credit card(s). They will intentionally misinform you as to the terms of your contract then defraud you, leaving only the option of legal action to recover your funds. After spending over 100k/yr through Sixt UK we have now closed all accounts, in addition we have instructed our attorneys to claim against Sixt USA in court and have reported the fraud to Miami Beach PD. Alexsandr and Jeimy at this branch of Sixt are a tag team of orchestrated fraud and are at risk of bringing down a national franchise. My advice, stick to Hertz and save yourselves thousands in legal fees and headaches. read more

Overall: Smooth, easy and quick transaction with no gimmicks, hidden fee's or shady business with very reasonable prices. The vehicle we rented was new, in good shape and my husband really had fun with it. However it was not cleaned (inside or out) before we picked it up, despite the 24hrs between placing the reservation and pick up. Aside from that, the service wasn't the best. We originally inquired with Caroline prior to placing the reservation and she seemed to have all the answers and was very well organized. However; the 2 gentlemen we checked in and checked out with, not so much. They assumed we just knew what to do and gave us no information. Upon picking the rental up, there was no mutual inspection so we had to go in and mention a few (very minor) blemishes we spotted prior to driving off and was informed that all preexisting damages were listed in our contract. Upon exiting the parking garage with the rental, the attendant at the booth kinda just stood there with her hand out and we had no idea what she wanted. She asked for our parking ticket and contract but acted as if we were supposed to know that. When we returned the vehicle, again, there was no mutual inspection an had to make sure we went over the vehicle together so we wouldn't be nailed for any damages we weren't responsible for. Overall, there was just a lack of urgency, communication and friendliness but would rent with them again and would recommend it to others. read more

awesome prices and service !!! best company to rent a car in Sobe Alek is helpful and pleasant read more

Hussain K. helped me get exactly what I needed TWICE. He was amazingly helpful, gave good advice, and didn't seem too salesy. I felt like I could trust his recommendations and I was in good hands. Will definitely be recommending other people here and will also be back next time I visit Miami Beach!!! Thank you Hussain!!! read more

AVOID. SCAM. FRAUD. They give you damaged car and CHARGE YOU for damages. Andrea gave damaged car, Francisco "apologized" and explained this is not the first time he received complaint about Andrea and offered a refund. Francisco did not issue any refunds but instead he charged for the damages of the car. I have been renting cars for 20 years and have never had such a disgraceful behavior. AVOID. read more

Spend the money to rent from a REAL rental car establishment! This place is a joke. Releases your Cars even when you have a reservation and unapologetically kept us waiting for over 1 hour to get us set up with a car. Initially they offered an alternate car only to tell us it wasn't available. There were two people there to work and yet only one was actually "helping" customers. Way to cut corners. Will not return read more

Absolute scam of a company. They "upgraded" me to a volvo that was covered in scratches, I complained about the issue with the car - they promised me a refund but instead are trying to claim for damages instead. STEER CLEAR. I thought this was a reputable brand, they are scammers and thieves - avoid at all costs read more

We ordered a car one week (!!) In advance online. It was supposed to be at Sixt at 08:00. It's 11:00 and we are still waiting for It! All our plans for today are ruined. They didn't even offer us a discount. Never renting from this company again!! read more

Probably the worst experience ever in renting a car. I have been renting cars for trips and vacations all over the US. Very unprofessional and unexplained fees until after they get your credit card. I was charged administrative fees and overpriced sunpass fees as well as the deposit which was not explained to us when it would be refunded. I do not reccommend renting with this company at all, unless you want to get ripped off. It's better to go to the trusted names of rental car companies you know. Don't trust local company sixt. read more

I got my car in Fort Lauderdale and my check out was at Collins unit. Quick and effecient check out process. By an excellent cost benefit I drove a BMW 5 series for 9 days. I really recommend Sixt and will be renting from this company again. read more

I was extremely impressed with this company. We got a free upgrade to a Chrysler 300 with full leather, nav, XM radio etc. and only had 40 miles on it. We only paid for an economy car. If you're under 25, the fee is only $9.99 instead of the normal $20+ read more

Sixt Rent A Car - Car Rental Near Me - Miami Beach, Florida

Very clean and efficient office. We picked up and returned early in the morning (they don't take returns after 7PM), so no one else was even there, which was nice. Some construction around the building made the process a little confusing, but that should be cleared soon. Will definitely look into Sixt in the future for rentals. read more

Worst service ever! Reserved a car on the 28th to leave on an out of town trip. Took Uber from home, got there at 7am today 14th of October (scheduled pickup time) and they don't have a car for me. Luckily I can pick it up at 1pm (are you kidding me)!!! I was leaving early to drive 15 hours. Said they tried to call me yesterday and my cell phone has no missed calls... even if they did try why not call me days before so I could have some time to make alternate arrangements. Now I've got to spend another 10 to Uber home. Thanks for nothing! read more

I'm not a complain person, but when someone cheats on me I not shine to share. I rent a car for a day. From 04/22/2015 till 04/23/2015. I returned car the same night and after two days receive an email, that car is not returned. After a call I find out that nobody even checked do this car returned ( left in the garage in car return spot ). So what they did they charged me for two day car rental even I was renting for one day t.y for half day. Because of lazy people who work there. Nobody checked is car was returned or not. Just after two days when I call them to find out what is going on. Of course I called them to find out what is going on and never got call back when I ask to talk with manager. She was busy to call me back. Just send me invoice with double amount of what it was for final price. Thank you guys for ripping me off and it's shame that these days you can act like this. read more

I called this location and made a reservation. In fact, I spoke to two representatives. They both quote me $300 for pickup at 11am and return at 4pm on the second day. Later on, they charged my credit card for $600 and said the contract I signed is to return before 11am. read more

Been renting from Sixt for years (Gold member) and today was a major disappointment. Requested a full size (4 door, 5 passenger) car was offered a compact (Kia Rio) at the same price? They didn't even offer to upgrade me to a larger vehicle for an extra cost. Walked out and ended up going to another car rental company and got a full size sedan for a cheaper price. Sad to see how they treat their loyal customers. Not sure if I'll use them again. Eighty-Sixt!!! read more

This is the most horrible business I have been to. I did a reservation online and when I when to pick up the car they wanted to give me something completely different. This is the easiest way to lie to ppl. Also, when I went to pick up the car, the receptionist was extremely rude, she treated me as if she was doing me a favor for answering my questions. The experience was horrible overall. If it was it for me, I'll give less than one star ! read more

We had a great experience with Sixt Rent a Car!! We wanted to rent a convertible and drive down to Key West. They gave us a sweet CAMARO. It was red and so cool to drive down to Key West with those great ocean views. Unfortunately, we had to see all of the devastation from Hurricane Irma, but the car rental made the trip. When we turned in the car, Nicholas assisted us at the airport and he was so friendly and helpful! I can't wait to rent from them again. We had no issues with the car and the return process went very smoothly in that big Miami Airport!! read more

Great customer service. It was a no hassle transaction. Once I said I was using my own insurance and the coverage of my credit card, no one was trying to up sell or convince me of something else. The girl that took care of my booking was super sweet and the return was easy. Not a given in Miami Beach, believe me. Glad I picked this place to start my little road trip. read more

I had made this reservation quite some time ago. I was told by the person who attended me that I was going to be having a Mercedes GLE. Taking into account that I had rented a GLC I assumed it was a good upgrade. To my surprise it was a GLA. I came back to him telling him that I rented a GLC or similar. Now he . offered me a discount which I rejected because I need the bigger trunk space. Obviously at first he tried to fool me with the GLA, then he was trying to fool me with discounts. Now he is offering me a wait if 3 hours to get the car I actually rented. I think this is a negotiation proper of a food market not from a company like Sixt. Least to a customer that has a loyalty towards the brand and a customer number with a reservation number as well. I will make sure other people know about this because this treatment only shows second class policies. Now I have all the time to write all these reviews while i wait for the car I rented on the date and hour agreed upon. I hope I will not make this same mistake again and I will choose better company next time read more