They clearly don't have the mindset or systems in place to support international drivers who are…read moreunfamiliar with toll systems. I specifically asked in advance about tolls and which vignettes to purchase for my route, and they failed to give a clear or complete answer. As a result, I received a huge fine, far more than the actual toll cost with extra charges that include their own administrative fees. When I contacted them about it, they simply said it was my fault and told me to "Google it." That response is unacceptable, especially from a company that has been in this business for years and regularly works with international travelers. The service felt helpful only at the time of signing the contract, after that, you're on your own. International tourists: be warned. Look elsewhere if you want a company that actually supports you before problems happen. VERY DISAPPOINTED

From the owner: Carlove is a Prague car rental company. We offer brand new cars for the best prices for short and…read morelong term rentals. The pick-up service within Prague and the airport is free of charge. There are no hidden payments or fees. Theft protection is included in price. Child seats and boosters for free!

This was a TOP TIER experience. Arrived in Prague and thought "what do we do now?" Looked for a…read morefew cool experiences and happened upon this one and booked immediately. I hate that I forgot our driver's name because he was AMMAZING! We took a windy tour around Prague from the waterfront to the city square to John Lennon's memorial - all pretty dope. He even had a bottle of Prosecco available for a minimal price so we indulged! He had a boom box available for us to play or music to turn up to or relax - perfect touch! I cannot recommend this tour more - a great time filled with details about this really old and really cool city!

Date of ride: June 2, 2024…read more This seemed like a super fun way to see a lot of Prague in a short period of time, especially since we were staying a bit further out at the STAGES hotel. Unfortunately it was not the best experience. Our pick up time was 4 pm, Prague-time. I made sure we were in the lobby a few minutes before in case they were early so we could take advantage of a break in the rain we had been receiving that day. But there was no Old Car. After 15 minutes without a car and no word from the company, I sent an email to them and received a response that the car was minutes away. It did not arrive until after 430, nearly the time that our 40-minute ride would be coming to an end. As an apology, the driver had a bottle of prosecco. Very nice, but I don't drink. My traveling companions had some but it was a rainy, windy day so it wasn't the best choice in terms of beverage selections! We started with the top down but soon after we needed to pull over and put it on because the rain started up again. If it's raining, you might as well tool around Prague in an Uber because it's hard to see anything or take any pictures. The blankets supplied helped keep us warm and dry-ish but really dampened the entire experience. Had the driver come on time, it would have been a dry ride and a completely different experience.

The worst experience we´ve had renting a car. The main…read moreoffice is located inside the station, far from the car park. You have to find your way from the office to the car. They give you the minimum atention , just get your keys and leave After we returned the car , which they said was OK, and had no damage, we found that they had charged us an extra of U$D 112,74 on our credit card on June 25th, the day we returned the car. We made a claim at rentalcars.com who were responsible for the rental . They said they could do nothing as they had no access to Budgets invoice. We had to present this invoice and maybe then they could help. Luckily we were able to cancel this payment with our Mastercard. Much quicker and efficient.

Apperantly they are the only business in all of the train station that closes for lunch. We waited…read morefor over an hour for them to get back from lunch. Every other business in the area is wide open so it's not a normal cultural thing, just this office. I would not recommend using budget in Prague. I've always had a good experience in other cities with budget but this one wasn't what I'm used to with budget.

The service is incredibly slow and unreliable. I had a car reserved for 9 am. We arrived 40 minutes…read moreearly to ensure getting it on time and only after they finished our paperwork, did they call for the car to be brought from the airport location to the downtown location. The blonde woman was very nice but the young man there was rude. They keep no cars at this location so be prepared to wait. They drive the car from the airport to this location after the paperwork is done.

I have rented from Rent Plus over Christmas 2025. I booked the car and paid on-line. Everything was…read morepaid for. I rented for 10 days (only driving in Czech Republic). They charged me almost $700 additional fee for insurance for 10 days! I tried to call while I was in Prague but no one was picking up. I tried going to the counter again one morning, the Rent Plus counter was closed, so I ended up talking to another company also renting at the Airport. They told me they charge maximum of $30/day insurance for their best cars but never $70! After I returned the car, I was charged and additional $35, no idea why, no explanation, just a charge appeared on my credit card. There is no way to contact them. These people are scammers, stay far away! They will rob you!

RENT PLUS Scam Alert - $275 Surprise Fee After Return…read more If you are looking to rent a car while visiting, avoid RENT PLUS at all costs. Rented from Rent Plus at Prague Airport for a short trip to Bohemian and Saxon Switzerland. Told the agent we were visiting Bastei Bridge in Germany-- in addition to being told "all tolls are covered" he proceeded to give us recommendations as to what to visit in the area as he and his friends "visited often". It was very clear to him we were going to be visiting Germany briefly (3 hours in total). No mention of any border fee. Returned the car, told we were "all set," then hit with a $275 fee after we left the country. No warning and no way to reach customer service from the U.S. Others have reported the same thing. Avoid this company at all costs.