Stay well away from Sixt. I have never experienced anything like it before. First of all we were sold 250 euros worth of insurance that we did not need and were unable to cancel. Then the car broke down and had to be towed away after a few hours of driving. Damage caused (outside of our control) meant we had to order a taxi for another 200 euros. The customer service representatives promised that this would be refunded. 3 months of chasing later, and I've just heard we won't get the money for the taxi back. Because the damage caused isn't covered by our insurance. WHAT?! Daylight robbery. I am truly appalled by their money grabbing and lack of moral compass. Don't spoil your trip. Never ever rent a car with Sixt. read more

When we reserved with Expedia, we were given a price of $65. By the time we drove the car off the lot, we had been charged $587!! We knew we would get an additional fee for a GPS rental but the rest felt like we were being gouged: a fee to go to Northern Ireland, a ridiculous cost for insurance (they refused to accept our credit card insurance without a letter from the bank), another fee to have the tires and windshield covered in the "full package insurance", and another fee for an automatic vehicle. While we were being overcharged for each item, the rep was laughing. We ended up with a flat tire and when we called Sixt "Roadside Assistance", we were told to change it ourselves, find somewhere local to take it, pay to have it fixed and then they would look at reimbursing us. What kind of assistance was that?? Certainly nothing close to roadside! When I asked to speak to a manager, the operations manager, Aidan B. told me it was completely our fault that we had punctured the tire and the car rental agency shouldn't be held accountable for our stupidity. When I expressed my shock at the terrible service, he proceeded to tell me they didn't offer a "service"; they are simply advisors. By the time I got off the phone, they had located a garage for me and had them call me to handle the rest. They also assured me that given our insurance, we would be reimbursed for the tire when we turned in the car. After the treatment we had endured from this shoddy company, I wasn't remotely surprised when our request for reimbursement was refused when we dropped off the car. First, we were told that they didn't cover tires. Then I was sent into the main office where they said they don't do that, and sent me to the small office outside. There, I was again told they don't do this and another Aidan was called who told me I needed to do it by email. That`s where we are now, fighting to get repaid. I have very little confidence that these con artists will honour the agreement, and I'm sure we'll continue to fight all the while through the rude and unhelpful service. The only person that even apologized to us was the poor shuttle driver who overheard us raging to each other on the way to the airport. Other than that, not a single $h!t was given. Do not go near this company; you will regret every moment with them. I learned my lesson about a too-good-to-be true price from a no-name company, but did expect that Expedia would have vetted their vendors. read more

Very pleased with recent rental from Sixt at dublin airport. I rent cars in Dublin several times a year and Sixt gave me the best service and price that I've had in a long time. Sixt was excellent. Shuttle busses ran frequently. Getting car was quick and easy. Drop off was also very speedy. The staff was pleasant and efficient. I received an email with final receipts literally within minutes of drop off. . No additional hidden fees added on as is often the case. All I n all, a very good experience. read more

It took loooong time in q to get to the desk and collect the pre-booked car. Then we hade some problems with our reservation. In my reservation (2-3 months before the trip) I reserved the car from 9am, but later on I noticed that the time was adjusted 1 hour (because of timezone) without no mentioning about it. So some days before the trip i changed the time one hour, this happend to cost me €150 extra. I mentioned this when picking up the car and said I thought this was stupid. The man behind the desk agreed with me and called some guy higher up in sixt, and they promissed me to refund the extra cost, if I just called this guy and ended the refund. When I called he said he had no idea of what i was talking about. So no money back for me. I would never sugest a friend to rent from sixt, and will never do it again myself. read more

Booked rental Sixt via Atlas Choice. Paid online for the CDW beforehand at a cost of £9 a day. This was clearly stated on the voucher I gave to Sixt. Got to the airport to collect the car and without me realizing Sixt had charged me for their own CDW at a whopping cost of £64 (for three days). The guy mumbled a lot and I thought maybe I hadn't paid for the rental online (just reserved) and that was what the £64 was for. However, when I got home it turns out I had. Took it up with Sixt and Atlas Choice but both refused to refund me so basically paid for the CDW twice. They guy at the counter took ages to process my rental too which I think is intentional and compounds the problem - i.e. weary traveler arrives at airport late at night, wants to get on the round ASAP so the guy takes his time therefore placing you in more of a rush and less likely to pay attention to the detail. In addition, I was supposed to get a 'Standard' car, Avensis Estate or similar but ended up with an Auris estate. which IMHO is a lesser vehicle. It also had a whopping great scratch down the side which was not on the damage details of the car (I made them make a note of it before I drove off). I did this because my sister warned me that she had used Sixt last year and they tried to accuse her partner or causing a scratch on its return hence why I was more diligent on that one. Just wish I paid more attention to what they were up to at the booking desk. They may be cheap but be very very careful. AVOID AVOID AVOID!!! read more

the only reason I am giving sixt two stars is because the trip its self was great. after flying red eye from LAX to Dublin I wanted to just get the car and drive to the hotel to sleep since we had a long drive ahead of us the following day. prior to our trip I had been in contact with them making sure everything was in order and I was going to have no issues when we arrived. being under 25 I understood I was going to have to pay a bit more but that was not a problem. I asked the CSR on the phone if I needed any special documents and she said all I needed was a drivers license and credit card and I was good to go. turns out that wasn't the case. it took 2.5 hours to get all the paperwork sorted out and then the topping on the cake was I had to pay 300 dollars more then they had sent me a quote for. not to mention the CSR at the airport was rude and unprofessional. if you are over 25 I would strongly suggest going to enterprise or any other big car rental company. I ended up turning the car in 2 days early and I have been pulling teeth trying to get a refund from them which they said I was entitled to. I have emailed and called but have got no response. DO NOT PAY FOR YOUR GAS UPFRONT ITS A TOTAL SCAM. they said "its cheaper for you" no its not they figure out how much it cost to fill the car up from completely empty so unless you push the car in to the lot with no gas they profit from it read more

Online booking process is a scam. I was charged an additional EUR150 for insurance without my knowing which the Company subsequently refused to refund. Terrible customer services. I suggest using a reputable car hire company. read more

Made a reservation at a good rate. When I got there the rate had tripled and I needed to pay for the gas up front and bring it back empty. In the end the daily rate was over three times what I anticipated. The car we got was scratched everywhere but they insisted that we had caused some of the damage, scratches to the wing for parking bumpers. When trying to return the car there are no signs to Sixt as they do not rent space with the other car rental places. They are down an unmarked street. Upon arrival, there was one agent to take cars back. We left the keys and still had to wait 20 minutes for a shuttle. Apparently they only have one van. THE WORST EXPERIENCE I HAVE HAD WITH CAR RENTAL TOTAL RIP OFF read more

Stay away from these very unprofessional people. Charged my card £1400 deposit when there was no mention of this on booking with the broker. On the way to collect the car, we were advised to be very careful and make sure to inspect the car before driving it away and to ensure all dents/scratches were on the condition report. Obviously this was said for a reason, they must be known for charging people to fix cars that had been previous damage. What do you know, got the car and there was a huge dent and lots of scratches and none of this on the condition report. After asking for the guys that worked there to write it down othewise I was not taking the car, they said it was not necessary to write it down and some of it was only dirt. The car had not been washed so this was obviously to disguise the scratches. I even had to wipe the car with my hand to show it was not dirt and eventually he started writing. Went away and told me he would update computer straight away so there would be no problems when returning the car. On returning the car to cut a long story short I was blamed for the big dents and scratches and told there was no notes or reports to say the car went out like that. I then advised them I had pictures and video on my phone to prove otherwise, they certainly did not take long to say: ok go on and next time make sure this and make sure of that and the other.... I thought, are they actually for real, maybe you people should make sure you train your staff properly and stop running a crooked outfit. I have read reviews where they have tried charging them a good while after they have left the car back for damages. When I got on the shuttle bus to go to the airport, I was looking at all the cars and noticed quite a large majority had dents and scratches where I have never noticed this with any of the other rental companies, I am sure they fix up their cars if they get damaged but looks like this company charge the customer, poket the money and never fix the car and do the same thing over and over again for any poor customer that may not check their car before leaving. This is obviously why they want the £1400 to start with so my advice would be STAY AWAY..... Disgusting way of running a business. I know I definately will never use them again even if I got the car for free read more

No matter how much money you might be saving on the initial rental cost, save yourself the time and heartache in the long run. Absolutely worst experience with ANY COMPANY I've ever had in my life. Wish I would have listened to all the online horrible reviews before... (As you can tell- the company doesn't even care that they have zero stars..no retribution) I Was rented out a previously damaged vehicle and I am still paying out the @$$ for their problems. Damage was noted on initial checkout so we carelessly thought the company would keep with their word- and happily went along with our vacation. Had our vehicle break down in the middle of our trip, and was stranded because even though Sixt Dublin is 24 hours- their phone line isn't. Voicemail for days. Too long of a story to even begin to put into this review.. just know that they have the nerve to scam a $200 car rental into a $900, and could care less about their customers. I have photos, mechanics statements, invoices...EVERYTHING..proving that the damage was all pre-existing and Sixts fault and yet here I am paying and arguing.. STAY AWAY AT ALL COSTS!!!!!!! NIGHTMARE I've been arguing with the company for months now, and I still cant get a single person to help me. read more

Dreadful experience this weekend with floods. The hired BMW stopped in water and locked in park. Rang Sixt roadside assistance to best wishes told it would cost me €120 to get it towed. I wAs told I would get a replacement car in a couple of hours. 7 phone calls and 12 hours later no car. Monday morning rang and said I cannot get to Dublin without a car and I had meetings to get to also before that. I was told to use public transport and if I wanted a car they were have a bad weekend so it would cost me €680. I got back to the airport under my own steam and received apologies from desk staff as the manager was too busy to see me. I have to say this is worse than any car hire experience I have ever had and what good is it if not there when you need them. They just want to screw you for more. I will update this review on the receipt of my complaint to them and so you will know what happens next as my card has had £461 pounds deducted yesterday but please for your own sake avoid this company at Dublin Airport and also watch out for the scam on extra insurance of €30 in case you go into Northern Ireland. read more

Previously had no problem with SixT in other countries but what an eye-opener - NEVER AGAIN!!! Oh it's a slick operation alright, and easy to think you're getting good service but the shock comes months afterwards - when you check your credit card bill and find that SixT Dublin Airport have found a fault in the car not covered by the expensive insurance they talked you into buying and that you have no way of disproving it so you just have to lie back and be shafted by this bunch of chancers - really, just STAY AWAY!!! read more

Rented a polo from Sixt and the very kind agent realised our bags were not going to fit so we were upgraded as a car was available - great job!! Happy customer read more

CHECK FOR VEHICLE DAMAGE BEFORE YOU LEAVE!!! Checked on-line that it was okay to pay by debit card and there were no additional charges. When I got there, I was charged £90 for damage waiver insurance for using a debit card. Got the hire agreement and the woman went out of her way to tell me that it was a brand new car with no damage. Got to the car and drivers side was okay, but I walked round and on the passenger side there was a huge dent and scratch all the way down the side. I went back and got them to add over 17 scratches and dents not listed on the vehicle condition report. Sixt at Dublin Airport have a check-in gate for all returning vehicles, you can't enter their car park until someone has inspected the vehicle, there is no way they could allow a vehicle to be returned and not notice such horrendous damage - this is a BIG SCAM by Sixt Dublin Airport - so be aware. If you drive away and don't inspect the car for damage - they will charge you on the return of the vehicle. I took photos of every single part of the vehicle to cover myself as I didn't trust them. The reception desk knew about the damage, I could tell by the woman's face when I went back and told them about the damage. I suspect that this same scam is used again and again to get money out of people and there will be nothing you can do once you drive their rental car out of their car park. When I returned the vehicle, I spoke to the person who was checking the car back in and asked him how they could pass the car through and not get a damage report. He claimed that the damage had been done that day and was not on their system yet - rubbish! I got there at 7 am and was the first person that day to use the car. He said the car would no longer be used for rentals until it was repaired, but I saw them drive it back round to the car wash area. The vehicle is a black opel corsa, registration 151C 8473 - If you get stung for damage repair, just contact me, I have photos of the damage. I will NEVER use Sixt Dublin Aiport again and would never advise anyone to use them. read more

I rented a car from the Dublin Airport from Sixt for a two week car rental on Saturday, September 3, and was EXTREMELY disappointed by the entire process. I have never had such a poor experience with a rental car company in my life. The front counter interaction was fine. The gentleman that we worked with was polite, but very confusing about the coverage. He was clearly trying to get us to spend more money on coverage that we already had that he clearly knew we already had from Expedia. We had ordered this rental car from Expedia and were told in advance a price we would pay. Upon arrival at the airport we were charged over double. This sadly was not the primary area of disappointment. The pick-up of the car was a disaster. After getting off the shuttle we were told it would be a 10 to 15 minute wait for our car. We were asked to wait outside. It was cold and pouring rain. The extremely small covered area for those waiting was full. My husband and I stood outside with our luggage for 45 minutes to an hour with no car! I had to complain twice before we were finally given ANY update or attention. Not to mention the car we were give wasn't the car we reserved, but we were so desperate to get out of there we just took it. Along with this, there were a number of individuals who had arrived after us yet received their vehicles before us. I don't understand how this can happen. We put in a reservation with a specific time that we would be arriving to pick up our car and were exactly on time. I don't know what system you are utilizing at the Dublin Airport to get cars ready, but it has FAILED and is not efficient. The staff was not friendly or helpful at the lot. Finally, once your keys were finally provided to you it was your job to hunt one of 3 people in the entire lot to notify them of any damage. One couple came into the trailer office three times to ask about finding someone. It was a complete mess. I have never left a review for anything before, but then again I have never been this disappointed with a company before. Please take a look at your system and seriously re-evaluate the methods you are using. read more

I must say that two years ago sixt was appalling. This time, 15/1/18 the service was fabulous. I dealt with Sebastion, who kindly upgraded me to a new Toyota Corolla with GPS and mobile charger. It was my choice to pay the daily insurance, as there was not the usual pressure as has been the case in the past by all car rental firms. I really am so impressed. read more

These guys are the worst car hire company I have ever dealt with. My partner and I hired two cars on a recent trip to Ireland. I went with AVIS and my partner hired from SIXT. At the airport we went our separate ways to get our cars. We had two identical letters from the our credit card company that we the worldwide coverage for car hire. Me partner gave the lady at SIXT the letter and she said that it needed to state that the coverage includes Ireland. When I went to AVIS they accepted this letter because it had worldwide written on it. To me this just felt like a very sneaky ploy in order to sell you expensive insurance, which for two weeks was 500 euro and a 1500 deductable. To me that is crazy paying that much for insurance and if you did scratch the car you would have to pay regardless. STAY AWAY FROM SIXT. read more

If you have the choice, don't choose Sixt. They charge us for a full assurance, and if there is a problem with the car, we still have to pay for the damages. Very bad service and experience. read more

I have never had such a horrendous customer service experience in my life. The customer service rep outright refused to consider my outside cdw coverage, even though I provided a letter from my company specifically stating this coverage for Ireland. He refused to let me call the customer service line of my cdw provider to further verify my coverage. He also did not allow me to speak to his manager when I asked to do so. I cannot imagine a worse car rental experience. I am horrified that this company is still in business. read more

WOAH HIDDEN FEES!!!!! My husband and I used this company for our honeymoon to Ireland. He paid in advance so we thought it would be okay. When we showed up, they asked us if we were planning to go to N. Ireland too - we said yes and they added another fee since "technically its another country so the insurance is more". Then they added the "required" insurance (they said if we didnt get it there would be a 1500 euro hold on our credit card) and a convenience fee for us picking it up at the airport - nevermind that we booked ahead and therefore it wasnt really inconvenient for them at all - the bill came out to almost double!!!! read more

Worst service ever. The guy in the counter was condescendece and rude, we were waiting more than 45 minutes them to bring us the car, he lied to me about insurance just to charge me 300 euros. Never again. Try another company better. read more

TERRIBLE service. AVOID THEM AT ALL COSTS. After paying 140# for my rental I had to pay 178 euros extra once I got there for extra charges. After complaining for them, the agent made a discount of 40€ because he realised they were charging one day extra. No way!!! I would never use this car rental again!! read more

Don't go near them. I recently rented a car from these people as part of a package deal. A 7 night fly/drive B&B Ireland. We picked up the car at the airport in Dublin. They required a 1400 euro deposit. .when looking over the car prior to leaving there were some scratches on the bumpers which I pointed out prior to driving away. We had a very early flight and the drop off was at a hotel near the airport as the car place was not open that early. There was no new damage to the car and our deposit was returned. Now a month later they are trying to charge us 1091 euros for repairs. Quite fraudulent as far as I'm concerned. read more

We rented a car from them and besides standing in line at the airport to complete the paperwork, we had to stand in a longer line at the point of pickup away from the airport. They were slow, disorganized and the whole process took 3 hours. We were told at the airport by their agent that if we returned it a day or two early (a 20 day rental) we would be refunded the money for unused days. When we returned the car, the agent said HQ would take care if it. Despite letters, they are refusing to issue a refund. In the end, and we have rented cars around the world, this is the worst for service and misinformation. read more

BE CAREFUL We rented at Sixt in Dublin in July and specifically asked for a full coverage insurance as they don't recognize the Visa insurance coverage. They gladly sold this at the counter without further explanation, and it was expensive but it brings peace of mind during your vacation. At the end of the 2nd day we had a minor collision with damage that necessitated towing. A replacement car would have to come from Dublin at our expense, which we declined. The big shocker came when we found out that the full coverage insurance that we requested was in fact not an insurance but a damage collision waiver with all kinds of expensive exclusions, basically not worth the paper it was printed on. How can you sell something like that only covers the body of the car and not he underlying expensive mechanical damage? Sixt should have properly explained this when signing up as we would have declined. Sixt says that the same policy is applicable at other rental car companies, which is not true. We continued with Budget and got a rental with full coverage and full transparency. Our experience with Sixt was an expensive one and continues to be so as they hold the credit card details and can make adjustments whenever they see fit. It is a big scam and people need to be aware of this when renting at Sixt. read more

Wow! Really wish I read these reviews before choosing to rent from Sixt and go through my own horrible experience. I rent cars in Dublin 4 times a year and this was my first time with Sixt, only because they were a few dollars cheaper - big mistake. Arrived and had my bags by 7am but had to stand in a long line with only 1 agent on the desk. All other counters had 2 or 3 agents as I stood and watched customers come and go. The agent is clearly on commission to up sell insurance and was giving each person the 15 to 20 minute scare tactic to purchase Sixt insurance. When it was finally my turn an hour later I refused insurance because I had a cover letter from my cc company stating they covered me. Wow, did that agent turn outright rude when I told him to stop trying to convince me I needed additional insurance on top of that! He then charged me a fee for declining the cdw - which was already being covered by my cc insurance. Lucky I caught that and made him reverse the charge. Then he informed me he was putting a €5000, yes €5000, hold on my cc card to cover the excess! All other rental companies I used in Dublin are a max of €2000. His scare tactic on me was that Sixt will hold this money, even if another car puts a little ding in mine, until the damage is settled by my cc card company. When I finally went out to the pick up point for the shuttle, I saw the 2 couples that were in front of me in line, still waiting on the shuttle bus! That was a half an hour they were waiting in the cold and rain. After watching all other rental shuttles come and go at least 3 times, the Sixt shuttle arrives - followed right behind by a second one - seriously! 1 hour and 55 minutes from arriving at the counter until getting into my car is unacceptable. Here is my final warning (if you are desperate enough to have to use this company)- examine every inch of that car for previous damage including dings, dents or scratches, even on the wheels, and have it documented by an agent before leaving the lot. read more

Horrible experience. Have traveled all over the world and never had an issue with a rental car company as this. Horrible website. Horrible service. Prices were a lie. Unwanted upgrade that got charged. Terrible company in my opinion. WILL NEVER Rent from them again. Will tell everyone I possibly can of the horrible experience so no one will ever have to go through it. Just unreal. I own a restaurant and would never even consider acting as they did. Just horrible read more

After reading several of these... i now know i'm not alone. Sixt did not disclose to me that they were taking an additional $250 deposit from my debit card, i prepaid for their car, picked it up, and was asked for a credit card for "verification", i notice a couple days later that they took the money and call the on it, they insist i was informed of the additional deposit when i signed the rental agreement, i was not though. They will not refund the money until i return the car, and say this deposit is their way of ensuring i return the car, i say if i didn't intend to return the car $250 isn't going to be the deciding factor. It's insulting to have money taken because you may not fulfil your end of the rental agreement. Stay far from these idiots, they cannot be reasoned with. read more

This is the WORST car hire company I've ever come across. When I swerved to avoid an accident (oncoming car passing a cyclist...had I remained in my lane the cyclist would have probably been killed) I blew a tire and bent the rim. SIXT said that this was not considered an accident but told me to fill out an accident report. They would not repair the tire, told me I had to (no tire or rim was in stock in the entire town of Galway) and told me to drive on the spare all the way to Dublin. Then another agent told me that the spare was not meant to go that distance when he finally phoned back and said that it could. I was immobilized, no car replacement, had to take a bus to the airport leaving the car at the B&B. They said they would pick it up within 2 days...left it there for a week. When the B&B proprietor told them he didn't have space and needed them to take it, SIXT first said that they were charging me for each unreturned day, they were charging for pickup and that if the car bothered him, he could put it on the street and I'd have to pay for the parking tickets. This is just to tell a meager portion of the nightmare experience I had with SIXT. One star rating is too good for them! read more

Do not use Sixt! We booked a rental car from them because their rates were the lowest. The contract we had with us clearly showed that the final price of the rental was going to be 330 Euros. The staff refused to let us rent without an additional 110 Euros in extra insurance and fees that they insisted was mandatory based on Irish law. We later found out the insurance was entirely optional AND already covered by the contract we had arrived with. During the car inspection, we noted several very small and very minor dings around the lower exterior of the car...normal wear. As we began to annotate these with the Sixt employee by our side, he said there was no need as Sixt would only charge for "major dents." When we returned the car, a different Sixt employee counted up no less than 20 "major dents", all of which had been there when we picked up the car, and tacked on 400 Euros in penalties to the price tag. Despite pleading with Sixt, my credit card company, and their management, the fees stuck. Our 330 Euro rental turned into a 840 Euro rental! Sixt is a business in it to make money and they choose to do it fraudulently. They attract customers with the lowest rates and then cheat them out of much more. Do yourself a favor...rent from any of the other rental companies. The contract might be 5-10% more, but you probably won't have to deal with a 150% increase in fraudulent fees! read more

The worst customer service ever! First of all they didn't give me the car in their office. I had to go back to the airport (after being carried to their office some miles away from the airport) and pick the car up (instead of getting the car directly from the airport where I signed the contracts) and drive it back to their office by following some of their employee's car (which broke speed limits of course). Then there was some fault in the transmission and I didn't find reverse gear. Because of that I got stuck in their yard for some, but the problem solved itself finally and I parked the car. Because of that they yelled me about bad driving and preventing their business by blocking the parking area. After that they threatened me to not to rent the car. When I tried to explain about the transmission problem, they just said "Have you ever driven a car with automatic transmission? It seems we cannot rent that car for you, because you cannot drive". Well hello! I have been a driver in many wedding parties with '73 Cadillac Fleetwood Brougham 75 Special limousine (with automatic naturally) and they insist I cannot use an automatic transmission! I finally got the car after intense intimidation, because of which I felt I was forced to pay an extra insurance (and I did, poor me). But that was not a bad experience at all, because I learned 2 things. 1: I will never rent a car from SIXT car rental any more. 2: Renault Trafic with semi-automatic gearbox has probably the worst transmission ever made. read more