Continuation of my review: The front desk woman wasn't at all surprised when I came in, stating that she saw my email. I was livid, why would you choose not to acknowledge my message, even knowing I had a deadline I need to meet? It all felt incredibly shady to me. Especially when they'd been diligent in responding to every little question or concern I had before I took the plunge and ordered. She took the shirts back and said that she'd talk to the owner about fixing them. As much as I wanted to throw a fit, I quietly accepted and left, still not having the heart to be one *those* customers. Later that afternoon I received an email saying that they'd re-order the shirts and reprint them "early next week". This time I ask if they can provide me with a proof so I can make sure they look okay before they run the remaining shirts. It's not until the following Tuesday that they say yes to my request and I'm thinking my shirts should be just about done by definition of "early next week". Very discouraging.
On Wednesday morning, my boyfriend calls in on my behalf and insists that they absolutely need to get the shirts done before Thursday afternoon. Thursday is when I'm leaving town for a convention where I need the shirts. And their response is so ridiculous, it's almost comical. They promised the shirts would be done by Thursday at 1pm if I thickened my linework and resent it to them in the next couple hours. Unbelievable! After all that happened, I had modify my artwork anyway. Fortunately, I wasn't busy at the moment, but that to me was the last straw. My peers kept saying was being too patient with them and that I needed to put my foot down to get anything done. So I did. I sent the email with the revised artwork within the hour and stated that they I would be showing up on Thursday at 1pm sharp. I'd be walking out with either satisfactory shirts or a refund but at this point it should have been both. Chris apparently didn't like my tone and emailed me saying I had no reason to talk to him or his employees like that. No reason? After giving me the run around? After failing to follow through on deadlines time and time again? I have to take your shady antics without complaint? Please, anyone else would have had twice the amount to say for your abysmal customer service. I hate being confrontational & was nothing but reasonable and patient through this entire process.
Thursday comes, the day I depart for my trip. I call in early to make sure it will be done at 1pm as promised. They say it will be. I arrive at the shop at 1pm sharp and would you believe it? The shirts STILL aren't done! I shouldn't even be surprised anymore. I then have to stand in the lobby area for almost a half hour as they finish throwing my shirts together. When they finally present them to me, I was relieved to find that they were in fact accurate and detailed. Unfortunately, they didn't feel good as they looked. The cherry on top of this awful experience is that plastisol, which should have been smooth and shiny, was grainy and scratchy. Very obviously a rush job but I was beyond the point of caring. I was already late to leave on my trip so I accepted the shirts and left. It took well over a full month from the time I placed my order to receive decent shirts and I had to hound them down for it.
My customers love how the shirts came out but the entire experience soured me to the idea of attempting apparel design again. Six19 doesn't remain true to their word, has no respect for deadlines & is more than willing to send you away with a less than perfect print job. They have no sense of urgency in correcting THEIR mistakes. The worst part about it is that not one single person in this entire business, ever apologized. For anything. My advice? Maybe they'll work for you if you're some big, important company making huge orders but if you're a small indie artist like me and want someone to actually care about your small projects, I'd go with an artist collective or anyone else really. read more