I went back for ice melt. The manager, a black lab, is a super good boy. Yes he is…read more Ok I could have gotten ice melt anywhere, and I did, but I needed to see the dog :)

Incompetent, and not helpful. Thank god two Autozone stores have now opened. I have been using…read moreO'reilly/CSK Auto for 15 years and they have successfully killed that. A battery I bought there failed on me. I brought it back, it tested bad. They assured me it was covered under warranty. They pulled my history, and easily found every part I had bought there, except the battery. It was their brand, had the date stamped on the top, I even remembered the name and description of the guy who sold it to me. All I got was a sorry, and a "can you pull a bank statement to prove you bought it here?". A bank statement? F**k off. Did I mention it happened to be the most expensive battery they sold? Now when I need parts, I have one less place I have to call when looking.

I spent two weeks jumping through hoops with this business just trying to get them to calculate…read moreshipping and process my payment. Instead, I walked away with a canceled order, wasted time, and a compromised credit card. The entire process was an uncoordinated mess. I was initially passed around to Clint, who completely dropped the ball and left for vacation. Then I dealt with Josh, who falsely claimed my order had already shipped and promised a callback that never happened. Finally, I was handed off to Rob, who straight-up accused me of being a fraud and coldly refused to do business with me. Their reasoning? They claimed my ID was suspicious simply because it is a limited-term license (which, in my state, is standard procedure for individuals with vision impairments). Rather than asking me directly or doing a basic check, they made a lazy, offensive assumption. During this two-week delay, they demanded copies of my ID and the front and back of my credit card, yet they dragged their feet and never actually processed my legitimate payment. Lo and behold, right after giving their team my sensitive details, I flagged a fraudulent transaction on my card today and had to cancel it. They are disorganized, they handle customer data carelessly, and management treats people with absolute disrespect. Do not trust them with your information or your business.

If you want courteous, quick and accurate availability of gently used OEM parts combined with…read moreeconomical pricing then you have the right place to go to! Acquiring the sunroof glass for our 2016 Audi A4 was proving to be a very expensive and drawn out task. The dealer wanted a premium and told me it would take 8-12 weeks to get here! It was February!!! Who has the rest of winter to live without sunroof glass? Called up Northwest Auto Parts and BAAM! Immediate availability at 1/8th the cost. Thank you so much for the help. Thank you for the parts!

Received a good consult on roof rack options. Very happy with the quality of the products I…read morepurchased from them. The install was easy to schedule and they got it done in the time they quoted me. Happy customer

This company has helped me multiple times with all my truck needs, employees were kind got my truck…read moredone early. I 100% recommend Total Truck.

Everybody can give you a good promise when you patronize their business. But when it comes to…read morehonoring their waranty, now that's a different story. I purchased a refurbished starter from them and it went bad 2 months later. I went back to them, and got jerked around by their manager. What a shame!

Price gouging at its finest. Charged $900 for a starter that retails $150-$300. No buyback on the…read morecore, 5 day return policy, 30 day warranty. total ripoff.

Their employee, Travis Marvin, lied first by saying he was a mechanic and second, by selling me a…read more"brand new" battery in 10/25. First price quoted for it was $157.65, after telling him nothing wrong with my battery, he proceeded to throw my battery away so if I wanted to drive away, had to buy battery from him for $170.00 now!! Turns out battery was stolen with a date on it if 4/25. Working with Daniel at Muldoon O'Reilly's, can't find where battery was ever purchased, so not only is s he a liar, but a thief and hopefully not employed there anymore after 5/7/26 when I was given a free replacement battery by Daniel!!

Super helpful and made sure I had all the parts I would need! Thanks to Trey for having the part…read moreready for me up front. I appreciate the help.

I purchased a set of steel spare rims and tire pressure monitoring system/sensors from their store…read more Staffs were very professional and knowledgeable of their field. After installing my winter tires and mounting the TPMS, the local mechanic discovered that the TPMS will not work. After explaining the situation to one of the staffs at Six Robblees' over the phone, the supervisor immediately coordinated with Big O' Automotive (another great place) and arranged my TPMS replacement at Big Old Automotive free of charge at the next day. I am very satisfied with their service and will have no reservation recommending it to anyone.

First time doing business here resulted in multiple episodes of miscommunication or lack thereof…read moreand a general sense that I as a customer was inconveniencing the staff from something else, with a follow-up message to the corporate office through their website going unanswered. Edit 12/5/2016: Letter to Company President also went unanswered. This place clearly does not want repeat business. First time now also last time.

Joe Atafua, the Manager here went above and beyond to help people…read more A woman with children stopped because her car stopped. He took time from his day to help her. You don't see this type of kindness often.

I was Stuck at the Oreillys Auto Parts Parking Lot for an evening and a day with three kids and a…read morelost days wages. Because they sold me a faulty Alternator in March and by last week I was being jumped.from.oapce to place. After getting my mechanic involved. They wouldn't test the Warranty swapped Alternator. Both by the way are made by Ultima. That they use in their online tutorials and endorse. My mechanic was taken aback by their reason for not testing the warranty swap. Which caused the ABS to go out. The engine and transmission to struggle forcing us to stay 1/2 hour From Napa closing. We took out the Warranty swap Alternator. Test it. It failed. I had to buy another Alternator. The Ultima Reman failed. I was sold a faulty AlternTor and.got a dud as a swap! Fraud through and through. If not just by Oreillys, definitely willful onUltimas part. My truck runs! I went to get a refund. I went to the cou terminal showing recipts and invoices of this qho saga. Rather than settling it at the counter, in store . The manager took me out side to say he is not giving me a refund. He passed.me off to his bosses. Knowing full well that whY happened was completely wrong. I am broke. I Owe my Mechanic a lot of money, no wages. Stuck in Wilow till Friday. With 3 kids and little to eat. Don't buy Ultima remains, stick t[ the aisles and what ever is behind the counter is serious risk. The only Star I gave were for The Employee's they were great and I valued their service. Theor floor level manager and Corporate get Zero Stars!

FATS actually employ people who know about parts versus the chain part stores. Highest recommended…read moreparts store in Anchorage.

This business treats a guy driving a beater with a heater respectfully and with kind attention…read more One part I picked up at FATS was less than half of what was being asked for at O'Reilly's! Fair prices, great quality, and friendly, knowledgeable staff have been a constant over the course of the decades I have been a FATS customer.

Asked for a 40 amp low profile fuse that my mechanic needed and was told I needed to bring in the…read morefuse itself to determine what fuse it was. Go to another NAPA that will know what you're talking about.

The NAPA Auto Parts located on 4361 Spenard Rd, Anchorage , AK has great employees, but one, I…read moreforget her name, but she wore glasses and had black hair was extremely helpful and patient with me. I don't know much about cars, and she came out in a snow storm to help me not only diagnose, but find the correct replacement parts that I needed. I am very grateful and I hope that she finds this message.