Worst customer service I've had in a while. Crappy attitudes from everyone in general and low…read moreavailability of products. I came in looking for some spark plugs and ignition coils that I had called ahead about a few days prior. After waiting for someone to come out and greet me for around 15 minutes, I was told by a snarky read headed young dude at the counter that "nothing is kept put aside after a day or two" and they didn't have all the parts I needed. This place just sucks all around. Go to the Napa on Fairbanks instead. They're super cool over there and will actually have the stuff you need. Oh! And when I went to pay for the parts they actually did have for me, I asked about a military discount because I'm active duty, and was angrily asked for my ID, which is fine but almost never happens anywhere else. Just saying

The saving grace for this two star review is based on one person, his name is Lee…read more Stacey actually was the first one to pick up. From the minute he picked up the phone I could tell this would not go down very well. Instead of addressing the customer first, the first thing I heard was him yelling about how the system went down. And how he wasn't printing anything because his computer does not print. That was certainly not expected. Being that I did some research on my product, I already had looked up the specs, knew the pricing, and new the part number. The only thing I had asked was if the part was on hand in their shop or if any of the other Anchorage Napa's had the part. He proclaimed it was hard to do with their systems being down that he will put me on hold to ask. Well he did keep me on hold. A few minutes later Lee enthusiastically picked up asking if I was being taken care of. I told him that Stacey was asking someone about a part and Lee quickly took charge. He also noted that the system was down, but said he could still check in another way so he then placed me hold. Just a few seconds later, Stacey came on again and said it would take 20 minutes because he couldn't do anything with the system being down. I said that was fine, Lee was also looking. All Stacey said was okay, and hung up on me. Really though? There is never a reason to be unhelpful, inattentive or rude to a customer. Especially one who (I think) is pretty pleasant and understanding. Thankfully, Lee still had me on hold. He let me know that the 5th Avenue location did not have the part on hand, however Dowling and Spenard did! And while my part was only requested my manufacturer, that they did have a Napa brand, with a 3 year warranty. He also let me know that there was a "bucket sale" going on. You buy a bucket for $2.99 and anything you can put in the bucket ends up being 20% off. Doing the math, bucket included, I end up saving an extra $30ish. Hell I'll search for anyway really to make a sale. Lee went above and beyond - between being super curious on the phone, searching for my part, finding a similar yet still compatible part for my needs, and also saving me money! I really could not thank him enough for being so helpful, and certainly let him know how much Stacey sucked. He joked that he hears that a lot. That's truly unfortunate.If I were to base my experience solely on Lee's poor service over the phone and Lee did not pick up, I would certainly take my business elsewhere. Lee, if I could I would give you all the stars on this review. But in general, I've certainly experienced better treatment at Auto Zone, O'Rielly's and half the time, at Walmart.

Asked for a 40 amp low profile fuse that my mechanic needed and was told I needed to bring in the…read morefuse itself to determine what fuse it was. Go to another NAPA that will know what you're talking about.

The NAPA Auto Parts located on 4361 Spenard Rd, Anchorage , AK has great employees, but one, I…read moreforget her name, but she wore glasses and had black hair was extremely helpful and patient with me. I don't know much about cars, and she came out in a snow storm to help me not only diagnose, but find the correct replacement parts that I needed. I am very grateful and I hope that she finds this message.

I went in looking to get my Radiator Flushed and Found out there were a few more issues with My Car…read moreas it needed a few Hoses to fix my issue and Although I did not have the Funds for the complete Fix they were able to Fix One Issue and I made another appointment for them to finish my Car but as Always they pulled thru and got it that Fixed. Now keep in mind they are very busy and so they may not be working on just 1 vehicle at a Time as I was there from 9am to almost 1pm. But they Do quality Work and their estimates are a nice value as it prepares you for the Just in case scenario if it's more or less. But I'd HIGHLY recommend them All your Service Needs.

Listed as no 1 in mobile tire repair on this site and google search. They do NOT do mobile tire…read morerepair.

Very honest and reasonable about pricing! I got an oil change which I believe comes with a car…read morecheck up which is awesome. Gave me a heads up about my brake pads getting pretty low which was much appreciated. Quality company and owner. 10/10

The owner was very honest. What a great feeling bc lots of auto places are rip-offs. I will use…read moreHillside regularly!

I had a few issues with the frontend. Struts and sway bar link ends. Great service, on time and…read moreon cost. Had a sway bar link fail that had been replaced due to manufacturing defect, brought it back and it was R&Red and back on the road quickly. Thank you.

Been in Anchorage since July I found this place in south Anchorage their very reliable, great…read moreservice-and friendly staff I strongly recommended this place to anyone looking to get vehicle repair.

So if you have read the other reviews then it will come as no surprise that too had an amazing…read moreexperience. I took my older car to Timi's for a litany of small things recommended by the dealership. I wanted to try a few different shops and see who i like and what they charge. Dropped my car off and told them i had my own supplies, like oil and coolant they didn't bat an eye. Picked up my car the next morning ( it was done the same day) and i was shocked, shocked at the price! It's was 1/3 the price I was quoted from the dealer and they changed the oil too so cheaper still. In fact they under charged me, the shop rate for Euro cars is higher than what they charged me for a domestic vehicle. Nice people and clearly honest and fair. Could not be more satisfied.

Great customer service…read more Never had any issues after having our car repaired. Always professional and very reasonable pricing. They do an excellent job in fitting us in their busy schedule.

I brought my truck to this place for a timing belt - water pump replacement and told them to use…read moreOEM parts. Fifteen months later the water pump went out. At that point I discovered it was not a OEM part. I called the office and was told tough luck. NEVER going back there again.

Best car repair for foreign cars. Always professional and knowledgeable. Very fair pricing. I've…read morebeen a customer for 6yrs and now my whole family takes their cars there. Chris Evans

Can confirm: these dudes are awesome!…read more I usually take my care in for an oil change at a dedicated oil change shop. But, lately, they have been ignoring my requests. I have been begging them to upsell me, and they have been refusing. Easy stuff to do: replace wipers, why does the wiper fluid come out?, and why is my engine light on? But they just change the oil, do nothing else, and send me on my way. I decided to try some place different. Many of my trusted Yelp friends speak highly of this place, so I decided to give them a shot. WOW! So glad I did! I got here at 8am, it was dark and my spirits were low. The guy at the counter was really friend, despite his computer system being down, and took down my information on a pad of paper. I grabbed a free coffee and my friend dropped me off at work. At about 11:30am he called to tell me that everything was fixed, except the check engine light. He explained the error code to me and the pros and cons of investigating further. I chose not to and he said my car was ready! The windshield wipers they used are tough, Alaska tough. Using the wipers is at least as effective as a skilled homeless person/road-trip-partner is squeegeeing my windows at a gas station. Really happy I got all these little nagging issues fixed. Will definitely be back if (science, forbid) I need any work done! Bonus: they had some sweet dogs behind the counter, I love dogs.

The heat inside the cabin of my SUV was blowing hot air with a smell of anti-freeze and the…read moreserpertine belt was squeeking. I took my car to Rallys to get an estimate and I received a call from Stan a few hours after drop off. The heater core was determined to be faulty and leaking anti-freze. The serpertine belt was also wore out and need replacing. The quote was for about $1100 to repair everything. Ouch! I told Stan that I have an extend warranty on the car and he called the company. Unfortunately, the warranty did not cover the heater core. They replaced the heater core which took 2 solid days. I picked up the truck, but after a couple days I still smell anti-freeze. I return the car back to Rallys and they did another diagnostic which concluded the radiator was faulty. They had to replace the radiator, which finally fixed the smokey and smell of anti-freeze inside the cabin. The manager Nick said that they guarantee all their repairs, which he took the amount to replace my radiator, subtracted it from my original payment, and refunded me $550.00. My car is now 100% operational and I thank Rally and crew for getting me back on the road. I've dealt with many auto repair shop in the past both stateside and oversees, but I have to say Rally is the first auto repair shop I have encountered to exhibit excellent customer service, honesty, and fairness. I will definitely recommend these guys to friends and co-workers. Again Thank you Rallys!

Culmination Motorsports is the place to take your car -- classic or new! They offer vintage…read moreEuropean car restoration as well as general maintenance on vehicles. Their shop is well equipped and clean, enabling their great work and passion!

Customer service was excellent! Extraordinarily professional and knowledgeable. Our BMW X5 had an…read moreoverheating issue as we were leaving town. Their service advisor Emily was extremely helpful in hearing us out in an emergency situation, relaying the diagnostic information to the service technicians. Culmination went above and beyond by working us in for a significant repair. They got us back on the road the next day despite every other place brushing us off because it's tire season! This team is truly amazing! Highly recommend this shop and team!

If you are looking for an auto shop that you can trust that will do quality work, I recommend Sand…read moreLake auto. I had read that they have new ownership, but when I brought my vehicle there, the owner is the same person I've known over the years. Trustworthy and quality work is the name of the game at Sand Lake Automotive. The front desk person was friendly and helpful. I just got a call two weeks after their repair work was done to see how things were going with the work they did, and it's going fine. That's quality customer service.

The driver's side windshield wiper on my daughter's car stopped working. We dropped in unannounced…read moreand a kind gentleman fix the issue promptly and without charge. I'm very impressed with this business. Absolutely taking my car there the next time I need repairs.